Looking for a company that inspires passion, courage and creativity, where you can be on the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to crafting an ambitious and inclusive work environment, join eBay – a company you can be proud to be with.

Design at eBay is on a mission to modernize our marketplace, build the future of ecommerce and celebrate the uniqueness of our inventory and our community. We help buyers find their perfect item, let sellers find the next person who will love their possessions, and provide the platform for our small business sellers to grow and thrive.

As a Senior Content Designer on the Payments team, your job will be to lead content on large and complex projects that touch the one of the most critical parts of our buyer’s journey—from the moment of transaction, where money is exchanged for goods, to the moment their purchase arrives at their doorstep. Hundreds of millions of dollars flow through our checkout experience every day.

At eBay, you’ll work closely with design leaders, user research, product management, brand, marketing, and engineering to successfully go from early-stage product concepts to launch. You’ll bring consistency to and elevate the experience by crafting value propositions, strategic messaging frameworks, user journeys and customer-facing UI copy. You’ll also create language strategies that work for international markets and work with the localization team to ensure the experience translates across cultures in the best way possible.

About you

You believe writing is designing. You see language as a design material and you get others to think the same. You’re energized by solving complex design problems with deceptively simple words. You advocate for our users relentlessly, wield the power of information hierarchy and clear language, and use data and insights to inform every decision.

You’re responsive, flexible, and able to succeed within an open and collaborative peer environment. You’re comfortable with ambiguity and have experience navigating it, but you’re also not afraid to ask questions and embrace a growth mindset.

Basic qualifications

5+ years experience in content-focused roles with 2+ of those years on product-focused content
A portfolio of work demonstrating human-centered design thinking and solutions
Experience with product content strategy for web and mobile, including designing for accessibility and inclusivity, usability and A/B testing
Collaborates well with others and understands how to influence without authority
Excellent, highly creative communication and critical-thinking skills
Effective collaboration in cross-functional design and product teams
Management of multiple projects in a fast-paced and an ambiguous environment
Bachelor’s degree or equivalent in English, journalism, communications, marketing, human-centered interaction, or related field.

Can identify potential problems with a strategy vs. providing prescriptive advice

Preferred qualifications

Agile or Lean UX environment experience
Working knowledge of Figma, Ditto, and Acrolinx
B2B or B2C e-commerce, financial services, payments, or retail industry experience

Benefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.

Here at eBay, we love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about eBay’s Diversity & Inclusion click here: https://www.ebayinc.com/company/diversity-inclusion/

About eBay

eBay Inc. is a global commerce leader that connects millions of buyers and sellers around the world. We exist to enable economic opportunity for individuals, entrepreneurs, businesses and organizations of all sizes. eBay Marketplaces operates in 190 markets around the world.

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eBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com. We will make every effort to respond to your request for disability assistance as soon as possible. Jobs posted with location as "Remote - United States (Excludes CO, HI, NM)" excludes Colorado, Hawaii and New Mexico.

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