Team Leader

4.1 ★
BonLook – Montreal
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Job Description

Responsibilities:
Offer impeccable customer service via chat, email and phone calls
Offer support to customer service team agents
Responsible for internal communications with team and colleagues
Payment and order adjustments
Daily productivity follow-ups
Team development contribution
Constant input and participation in maintain current processes and assisting with developing new ones
Compliance and quality assurance monitoring
New member training

Type of profile we’re looking for:
High school diploma completed;
3 to 5 years of experience in customer service
100% bilingual written and spoken (French and English)
Creative, independent and fast learner
Strong social/leadership skills
Not afraid of rapid growth and quick changes
Great time management skills
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