Travel Counselor

Odysseys Unlimited 4.8 – Newton, MA

Job Description

Odysseys Unlimited, a Newton (Massachusetts) based tour operator and direct marketer, provides international small group tours to older Americans including members of some of the country’s most prestigious non-profit organizations. We have employment opportunities for professionals who are willing to use their talents to contribute to the growth and success of our expanding operation.

Title

Travel Counselor

Reporting to

Manager, Reservations and Customer Service

Starting

Immediately

Job Summary

Working in a professional call center environment as part of the Reservations and Customer Service team, this position requires an articulate candidate who will be committed to the highest level of customer service and possess excellent listening, communication and telephone skills. We are looking for a positive individual with contact center or customer service experience who will enjoy assisting mature guests in making travel plans and provide an exceptional level of personal attention and care to them before, during and after the tour.

Qualifications
  • Minimum three years in a customer service environment
  • Exceptional communication skills (both verbal and written)
  • Ability to communicate to mature guests in a courteous, calm and empathic manner
  • Excellent organizational skills with high attention to detail and accuracy
  • Computer literacy including MS Word, Excel and Outlook
  • Ability to multitask and work in a fast-paced, team environment
  • International travel experience (outside of North America) preferred
  • Call/contact center experience a plus

Responsibilities

  • Provide professional assistance for incoming customer telephone calls for service and sales
  • Maintain the highest degree of telephone etiquette on all calls taken
  • Conduct outbound calls as needed (collections, date consolidation, requested call-backs)
  • Update and maintain reservation information in accordance with company guidelines
  • Administrative responsibilities including data-entry and quality assurance
  • Assume responsibilities for other projects as assigned
  • Must be available to work shifts within call center hours – Monday through Friday from 9:00 a.m. to 7:00 p.m. ET.

No recruiters or telecommuters please. When applying, please send resume in a PDF format.

Odysseys Unlimited Reviews

4.8
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
President Bruce Epstein
Bruce Epstein
3 Ratings
    1. Helpful (1)

      "Great company where leadership really cares about employees!"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Odysseys Unlimited full-time

      Pros

      Amazing benefits, Caring leadership, Growing company

      Cons

      Salaries in the travel industry are not high paying


    2. Helpful (1)

      "Great Place to Work"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee in Newton, MA
      Current Employee - Anonymous Employee in Newton, MA
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Odysseys Unlimited (Less than a year)

      Pros

      -Office culture is open and accepting and all employees are very nice and welcoming.
      -The CEO is personable and knows everyone by name.
      -Although everyone works hard, luckily, the atmosphere is not tense - which is hard to find in many office environments.

      Cons

      Can't think of many negative things to say.

      Advice to Management

      Keep investing in office culture events such as mindfulness workshops, breakfasts, etc. Everyone enjoys them.


    3. Helpful (1)

      "Great company and great tours!!"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Travel Counselor in Newton, MA
      Former Employee - Travel Counselor in Newton, MA
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Odysseys Unlimited full-time (More than a year)

      Pros

      Travel perks -- tours are great! The CEO, Bruce, is SO friendly and knows everyone's name. It's a small company and it sort of feels like a family. It's very easy to talk to your managers and supervisors. Everyone knows each other and company events are fun!

      Cons

      Honestly not too many cons -- the only thing is since it's a small company it's hard to find room for growth. Overall no complaints!

      Advice to Management

      That's tough -- I guess let the TCs have flex hours on Fridays in the Summer?? Keep doing what you're doing!

    See All 9 Reviews