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Technical Writer

Billtrust 3.765 Reviews  – Denver, CO

Billtrust Reviews

3.7
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Approve of CEO
President & CEO Flint A. Lane
Flint A. Lane
48 Ratings
    1. Featured Review

      "Exciting place to work. Opportunity abound to make a difference."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee in Hamilton, NJ
      Current Employee - Anonymous Employee in Hamilton, NJ
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Billtrust full-time (More than 3 years)

      Pros

      Huge company growth, decent pay, lots of work to do. We still have the charm of a small company with periodic hosted lunches, ice cream trucks in the summer, game room, etc.

      The company pays attention to the needs of the employees and regularly reviews its benefits policies. For the third year in a row our medical costs stayed the same yet the benefit even got better! Our newest benefit: a paid one month sabbatical after 7 years and every 5 years thereafter.

      The CEO has great vision and is constantly thinking about what's next. He is the consummate entrepreneur. We have a new focus on resolving our technical debt with the realization that what got us here will not get us there. Our teams are now focusing on cloud technologies such as AWS so that we can move faster and capitalize on CI and CD. Our new mantra, "infrastructure as code", typifies the way we are approaching all of our new development.

      It is an exciting time to be here!

      Cons

      As with any company, not everything is perfect. We have had difficulties articulating a vision for the product and in publishing a product roadmap. However, we have made changes and are now turning this around.

      We sometimes move too quickly and change priorities mid-stream. However, management has acknowledged this and is turning that around as well.

      Technical debt is a problem. In the early days you worry about doing what it takes to make the sale and you don't worry too much about how you do it. Eventually, the chickens come home to roost and you have to pay the price. To its credit, the company knows this and is working actively and diligently to balance product needs with the technical needs.

      Advice to Management

      Give us the space we need to fix the underlying technical issues so that we can build the platform that will get us to world domination of the Payment Cycle Management space.


    2. "VP"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Billtrust full-time

      Pros

      great team members, great products

      Cons

      acquisitions tough to quickly integrate

      Advice to Management

      none


    3. "Unique culture, endless opportunities..."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee in Hamilton, NJ
      Current Employee - Anonymous Employee in Hamilton, NJ
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Billtrust full-time (More than 5 years)

      Pros

      Billtrust offers the kinds of perks that make work more fun than most places I've worked. Between company outings and lunches and open pto, as well as a one month long paid sabbatical, it just feels like they a more modern culture that is more focused on giving back to the employees.

      It is also good to work for a company that has a product that provides a solution to an increasing problem in the industry. There is a long term need for the kind of software we provide. There will be a time when every company is looking into our software for their business. Our CEO has a saying when someone asks if a particular business is one of our clients; the answer is either "Yes" or "Not Yet." That's what gets me excited about the future of the company. I truly believe we are just at the beginning of our growth mode.

      You can have a successful career here, not just a job before you jump somewhere else. I've watched employees move up the ladder in the dept where they started, and also saw employees move into completely different departments they are passionate about. Knowing that the company will look completely different in a few years gets you excited to come to work every day.

      Cons

      It's challenging. Products change, people change, and everything happens quickly. It can be hard to keep up with all of it. Every so often you can find yourself scratching your head wondering why something works the way it does. Acquisitions are exciting, but also challenging as you have a whole new business and possibly product suite to learn. If you want an easy job to come in, do your thing, and check out when you leave, this isn't that place. The culture is unique, and you have to constantly look to improve and build upon what you are doing today.

      Advice to Management

      Keep listening to employees and adding "rewards" to show you appreciate their hard work.

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