District Manager in Training (DMIT) LA

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At Lovesac, we’re committed to helping people fill their homes with Total Comfort. That means having furniture that can evolve along with them as life unfolds.

From Sactionals – The World’s Most Adaptable Couch™, to Sacs – The World’s Most Comfortable Seat™, Lovesac products provide peace of mind where others can’t. Our products can adapt to fit almost any space and style and look like new forever. This enables a new way of living, where people can continue to invest in, add to, and evolve their furniture instead of adding it to the landfill—which is good for families and our environment.

We’re committed to working and succeeding by incorporating our Guiding Principles into everything we do:

We can all win together

Doing less and doing better

We’re borrowing this earth from our children

Love Matters

Currently, we are seeking to hire a District Manager in Training. As a DMIT, you will be responsible for completing the DMIT program as outlined, leading teams in your market, development of managers and upholding company expectations.

As a District Manager in Training (DMIT), you are responsible to lead and develop Showroom Managers to drive sales while successfully managing your home showroom location. You have passion for the product and the customer, ensuring a customer and employee-centric environment in all showrooms. A DMIT customarily and regularly selects hires and develops Store Managers ensuring a consistent sales experience for our customers. You further ensure that all showrooms are merchandised in accordance with company guidelines and you create a sales culture to drive profitability through leadership and influence. A DMIT supports and holds teams accountable for delivering an Omni-channel customer experience.

Summary of Key Job Responsibilities:

• Responsible to meet or exceed all goals and key performance indicators (KPIs) in home location.
• Successfully complete a 3 phase DMIT program within 12 months in partnership with District Manager.
• Lead and ensure store operations for all showrooms are consistent through responsible fiscal management of budgets to meet or exceed sales goals.
• Develop, train and motivate store managers to meet financial goals through the execution of Lovesac's proprietary selling process to deliver sales and customer service consistently.
• Monitor and inspect the execution of promotional campaigns including product placement and marketing timely and to standard in assigned area.
• Identifies and make correct and prudent decisions to solve issues to enhance team performance and customer service levels.
• Ensure inventory integrity and accuracy in all showrooms protecting company assets at all times.
• Customarily and regularly recruits, selects, and hires top talent to build viable succession plans that meet company growth initiatives; collaborating with peers to develop a company-wide talent pipeline.
• Ensure home location is always properly staffed at all times.
• Interpret and implement management policies and operating practices.
• Manage consistent application of performance management practices, including but not limited to annual performance appraisals, progressive counseling activities and development plans, in partnership with Human Resources and Regional Director
• Customarily and regularly coaches and counsels’ direct reports to manage. performance, taking appropriate and corrective action in partnership with Human Resources and in accordance with company policies and procedures.
• Resolve all escalated customer service issues appropriately and timely, teaching Store Managers to do the same.
• Ensure store standards are maintained, including but not limited to merchandising visuals, marketing, cleanliness, appropriate inventory levels, backroom organization and cleanliness, safety in accordance with Company operating policies and procedures.
• Provide input in planning long- or short-term business objectives for his or her market.
• Maintain a calm demeanor and manages issues professionally and respectfully in accordance with our company standards.
• Act with integrity and trust, modeling behavior that respects our employees, peers and customers in accordance with the core values of our company.
• Represent Lovesac on social media platforms, showcasing features and benefits and the uniqueness of our product platform.
• Must monitor customer capacity in showroom and abide by state and federal regulations for maximum capacity and enforcing safe distancing.
• Perform any other duties as requested by management.

• Bachelor’s degree or 3 years of related experience successfully managing showrooms or several showrooms with increasing volume and complexity in various locations and have a demonstrated record of achievement in prior sales and leadership positions.
• Must have a valid driver’s license.
• Must be results-driven and utilize knowledge to meet or exceed KPIs and goals.
• Must be self-motivated and driven to sell.
• Must have proven time management skills and quickly adapts to a changing business environment.
• Able to prioritize responsibilities with the appropriate level of urgency, able to listen and can use this information to solve problems, anticipate issues and make correct decisions based on a variety of situations.
• Must take accountability and responsibility for your actions.
• Must have the ability to manage multiple projects simultaneously while meeting deadlines consistently.
• Must have superior communication skills; verbal, written and interpersonal skills; able to listen effectively to solve problems, anticipate issues and make effective decisions.
• Able to communicate in a positive and professional manner at all times.
• Demonstrates strong analytical and problem-solving skills.
• Maintains the highest level of customer service, creating solutions and experiences that drive business results and engagement with the brand.
• Must work collaboratively with fellow employees, treating all clients, both internal and external with dignity and respect at all times.
• Proficiency required utilizing Microsoft Office including but not limited to Word, Excel, Outlook, iPad, laptop, Podium, Facebook Live and/or POS systems, etc.
• Must comply with the standards, policies and procedures outlined in the Lovesac Employee Handbook.
• Consistent ability to work both remotely and report into Corporate Headquarters or designated showroom, as required and in accordance with Lovesac policies, CDC and State Guidelines.
• Must be capable of using and operating all equipment as required, including but not limited to: iPad, laptop, etc. Be able to move objects (including medium to large furniture items up to 75 pounds) from a lower to a higher position or horizontally from position-to-position or be able to assemble furniture while working on the selling floor or in our warehouse.
• Must be able to travel, as required by the Company in its sole discretion, for occasional meetings and conferences using various forms of transportation.
• Must be relocatable.
• Must possess a strong work ethic and exemplify The Lovesac Values:

Lovesac Core Values

Audacious Dreamers

Willing to sweep the floors

Grit

Aspirational Values

Customer Centricity

Only “A” Players

Executional Excellence

Consciousness

Table-Stakes Values

Positivity

Flexibility

Inclusivity

Insatiable Learning

Passion

Collaboration

Empathy

Transparency

Our Showrooms, including our website, are open seven days a week and require morning, evening, weekend and holiday availability.

Lovesac is an Equal Opportunity employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, religion, sex, sexual orientation, gender identity and/or expression, pregnancy, age, national origin, marital status, disability, military status, genetic information or any other characteristic protected by applicable law.