The Link Between Glassdoor Reviews and Customer Satisfaction

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August 7, 2019

This visualization shows the link between employee and customer satisfaction across industries. Some industries like retail, food services and travel & tourism have a stronger relationship between employee and customer satisfaction due to the frequency and depth of employee-customer interactions. By contrast, the connection between employee satisfaction and customer experience is weaker in industries like manufacturing and information technology, in which customers rarely interact with employees.

To learn more about our research on the link between employee and customer satisfaction, see our full study here.