What is the hiring process like at TP?

none from my side, some people mention growth possibilities and opportunity to move to another project

terrible work environment, lies about working hours, work from home conditions, bonus, misinformation on every single step of the recruitment process, no support from managers, terrible communication from HR side, total control and surveilance

The benefits that the company provides for its employees and the accompaniment of many of the supervisors

There is no possibility of changes in schedules, nor adaptation of these, they do not comply with many of the working conditions promised in the hiring process

The hiring process was really quick and when I had questions about it, they quickly responded to me. The office where we are having our training is also spacious and neat. The staff including the trainer is also accommodating and very fun to be with.

I think it is just that the elevator in Insular building can’t be accessed anytime.

Good training for begginers, flexibility, easy hiring process,people are friendly and opportunities foe career growth

The work can be stressful, particularly dwpending on tge specific client or account.

Good room to grow and hiring process was easy

Pay is average and this specific project not enough PTO

Teleperformance (TP) in Jaipur is part of a global business process outsourcing (BPO) giant that provides customer support services to clients across various industries. As someone who has worked with TP, particularly in the Adobe blended chat and call process, I offer this review to help job seekers and professionals understand what to expect from this organization—both the opportunities and the challenges. 🏢 Company Overview Teleperformance is a service-based company operating in the BPO sector in India. It supports a wide range of clients, including tech giants like Adobe, and offers roles in voice, non-voice, and blended processes. The Jaipur branch is one of its many delivery centers across the country, catering to both domestic and international clients. 🧑‍💼 Hiring Process The recruitment process at TP is relatively straightforward but can be time-consuming. Candidates are typically sourced through job portals or can apply directly via the official Teleperformance website. The hiring process usually involves 2–3 rounds of personal interviews, including a Versant test to assess communication skills. While some rounds can be completed online, the overall process lacks time efficiency. Many candidates report waiting from morning until evening to complete all stages, which reflects poor time management during onboarding. One of the few advantages here is that TP is open to hiring freshers. Even candidates without prior experience can secure a job, making it an accessible entry point into the BPO industry. 📚 Training Experience The training phase at TP is a mixed bag. On one hand, it provides a foundational understanding of the tools, processes, and client expectations. On the other hand, the training environment is unusually strict. Employees are not allowed to use pen and paper to take notes, nor are they permitted to use digital devices like mobile phones, tablets, or personal laptops—even during training. This restriction stems from strict client data protection policies, especially for high-profile clients like Adobe. While the training period is relatively relaxed and enjoyable, the real challenge begins once you transition to the production floor. Only after successful completion of training do employees start receiving their full salary.

📞 Adobe Blended Chat/Call Process The Adobe process at TP has undergone significant changes. Previously segmented departments have now been merged, requiring agents to handle a broader range of responsibilities. This includes managing both chat and call interactions with international clients, often simultaneously. The expectations are high. Agents must maintain strict Key Performance Indicators (KPIs), such as keeping average handling time (AHT) between 10–13 minutes per interaction. During peak hours, you may be required to handle 2–3 chats at once while maintaining accuracy and professionalism. A single mistake can lead to serious consequences, including termination, as Adobe is extremely particular about customer satisfaction and negative feedback. Adding to the pressure, Adobe has introduced a sales KPI that requires agents to generate up to USD 4,500 in monthly sales. This is particularly challenging given that the majority of customer interactions—often 48 to 49 out of 50 in a day—are related to plan cancellations. The disconnect between customer needs and sales expectations creates a stressful work environment. Moreover, upper management, both in Adobe India and the U.S., often fails to acknowledge systemic issues, which further frustrates both employees and customers. 💰 Compensation and Benefits The salary range for agents in the Adobe process typically falls between ₹30,000 to ₹40,000 per month, which is competitive for the BPO industry in Jaipur. However, the compensation does not always justify the workload and stress levels, especially when considering the unrealistic KPIs and the emotional toll of dealing with irate customers. 📅 Work Culture and Leave Policy One of the most significant drawbacks of working at TP is the lack of consideration for national holidays. Employees are expected to work even on major Indian festivals and national holidays like Republic Day, Independence Day, and Gandhi Jayanti. Leave requests must be submitted well in advance and are subject to approval, which is not always guaranteed. The work culture is highly target-driven, with little room for flexibility or personal time. While the infrastructure is decent and the office environment is professional, the rigid policies and high-pressure expectations can lead to burnout over time. Final Thoughts Teleperformance Jaipur offers a decent starting point for freshers looking to enter the BPO industry, especially those aiming to work with international clients like Adobe. The company provides job stability, a structured training program, and competitive pay. However, it also comes with significant challenges: Time-consuming hiring process with poor coordination Strict training environment with limited learning flexibility High-pressure KPIs and unrealistic sales targets No national holidays and rigid leave policies Limited support from upper management in addressing systemic issues If you're someone who thrives under pressure and is looking for a stepping stone into the corporate world, TP might be worth considering. However, for those seeking work-life balance, empathetic leadership, and long-term career growth, it may not be the ideal fit.

The Trainor under our wave is so nice. Teleperformance allow in any learning styles that work on us. The staff are friendly and approachable.

The recruitment process was a bit slow due to lack of man power and damage PC .

The hiring process was fast and efficient. It was a one day hiring process, and the employees are very helpful.

They don't initiate to release information immediately, unless you raise it as a concern.

Honestly nothing except for the fact that they pay you, there’s overtime opportunity and WFH. And even this is not a good enough reason for me to ever encourage anyone to work for them.

This is the worst job over ever done in my life. Till this day I tell people not to work for them. The over monitoring and surveillance from managers and the online system itself is ridiculous considering the role and pay. I experienced so much anxiety during this role not just from staff but from the customers. They’ve made a community where customers feel entitled to speak you in such a disgusting manner on a daily basis over rewards and points. The job is not worth the stress or mental health decline. You spend all day literally glued to your screen and can barely take a break to use the toilet because they monitor how long you’ve been away from the screen and will bombard you with messages if you’re not back in 30 seconds. I’ve worked in warehouses with a better work culture than this. Not to mention they appear to have a track record of overpaying and then demanding this money back later once you leave. I’ve never had a company demand back money for holiday taken. They send threatening emails and letters continuously. All in all do not work for Teleperformance. I can’t explain the relief I felt when I finally left. Not to mention you have to go through like 10 people to get permission to even take holiday. It’s a customer service role online you’re not saving lives there’s no reason for all the difficulties except to use it as a deterrent for staff and make your life harder than it needs to be. They question every little you’d think you’re speaking to the judge, jury and executioner just cause you want the day off. Create a hostile and negative space so you feel uncomfortable to even speak to them. I can still remember having to work myself up to ask for anything. If you care about having a healthy work life balance and your mental health you’ll avoid working for this company. I did this job while at uni and now that I’ve graduated and moved into a proper professional role I can definitely say this is not the kind of work role or environment anyone should subject themselves to. I can’t fathom being micromanaged to such an extreme level anymore or having clients shout at me day in and out all because they couldn’t get cinema tickets it’s so ridiculous. It’s been 2 years since I left and I still bring this up as my worst employment situation and I’m still paying them back for apparently over taking holiday despite the fact my holiday was approved by management and the lengthy process I even had to go through to get it approved. DO NOT WORK HERE!

Has good work environment, great amenities, and amazing leaders.

The hiring process can get a bit confusing for first time applicants.