Glassdoor

Glassdoor Interviews

1. Feb 8, 2021

   Customer Support Specialist Interview

   Anonymous Employee in United States

   No Offer

   Negative Experience

   Average Interview

   Interview

   When I first applied for the role, I received an email a week later saying they weren't interested, but then another week later, I received another email saying they would like to proceed with an interview. This should have been a red flag but I proceeded with the interview process anyway.
   
   Once scheduled, the entire process took a month, and there was a series of 4 interviews:
   - First was with their HR/recruiting person (30 mins)
   - Second was with one of the managers of the support team (30 mins)
   - Third was with the other manager of the support team, 2 people on the support team (one of them senior), and the display ops manager (1.5 hours)
   - Fourth was with the same senior support person and the associate director (1.25 hours)
   
   During the interviews they asked questions about my work history, values, personality, and hobbies. They inquired as to how I have handled certain work situations and dynamics in the past, as well as how I would handle them now. I also role played for 2 off-the-cuff mock call scenarios.
   
   I think the entire process was a bit repetitive, as multiple people who interviewed me asked the same questions, but overall the interactions were conversational in nature and everyone was kind. The HR/recruiting person was also very responsive and good about following up between interviews, asking how they went, and encouraging open communication.
   
   Unfortunately, things started to take a turn when I was rushed to pick availability for my last interview, as they wanted to make their final decision on who to hire quickly. When the day came to hear back from them on their decision, they told me there would be a delay of 5 more days (including a weekend) at the latest. I heard nothing from them for that entire 5 day period. No calls, no emails.
   
   I ended up emailing them the morning after the final decision day requesting an update. I heard back from them at the very end of the day via email, an impersonal response saying they had just called and left a voicemail and good luck. There was no call notification or voicemail on my phone, and no real explanation as to why they failed to follow up with decision deadlines they had set, twice, after a month of consistent correspondence.
   
   I ended up emailing them back letting them know I have followup questions (they did offer to answer any in that same email), but I never heard back and I’m not surprised. Im certain that if I had never followed up, I never would have heard from them in general.
   
   Not getting an offer is not what bothers me (sometimes it’s just not the right fit and that’s ok), but it’s the lack of followup and disregard for my time, coming from a company that claims to be all about communication, transparency, and making the interview process empowering for all parties. Living your values is important as a company. Without that, there is a flawed culture, and that is nowhere I want to work anyway.
   
   Luckily, I am a fan of making sure that potential employees have the information they need, and Glassdoor has this handy review tool to make that happen.
   
   Good luck, fellow job searchers and workers!
   

   Interview

   - What values mean the most to you? - What do you like to do in your spare time? - Tell me about a time you had a disagreement with a coworkers and what you did to resolve it. - What is something Glassdoor can do to better position itself?

   Answer Question