Glassdoor Overview

  • www.glassdoor.com
  • San Francisco, CA
  • 501 to 1000 Employees
  • 2007
  • Company - Private
  • Internet
  • Unknown / Non-Applicable

We're on a mission to help people everywhere find a job and a company they love. In the process, we're transforming an entire industry through the power of transparency. Join us!
Mission: To help people everywhere find a job and company they love.

Company Updates

February 23, 2021
KEY NOT FOUND: company-updates.categories.community
In addition to the new Diversity & Inclusion features, our Glassdoor Economic Research team recently published a preliminary analysis on how Black employees’ workplace satisfaction differs from other employees.
Shared image - Black at Work: A First Look At Black Employees' Experiences | Glassdoor
Black at Work: A First Look At Black Employees' Experiences | Glassdoor
www.glassdoor.com
February 23, 2021
KEY NOT FOUND: company-updates.categories.employee-story
To celebrate Black History Month, Glassdoor is highlighting several influential Black employees within our BUILD ERG (Blacks, United, In Leadership and Development) across the customer success, content, engineering, product verticals. These leaders are diverse, passionate, and driven and are incredible examples of Black Excellence. This week, meet Nonso Maduka, a product director at Glassdoor!
Shared image - #BlackExcellence Profile Series: Meet Nonso Maduka, BUILD ERG Community Lead At Glassdoor | Glassdoor
#BlackExcellence Profile Series: Meet Nonso Maduka, BUILD ERG Community Lead At Glassdoor | Glassdoor
www.glassdoor.com

Employee Polls

There are people at work who I consider to be my friends

Polled: Dec 2020Responses: 78 ResponsesAudience: All employees
Strongly Agree 37 (47%)
Agree 35 (45%)
Neutral 5 (6%)
Disagree 0%
Strongly Disagree 1 (1%)

Featured Comments

What is one positive in this area?

I've formed genuine bonds with some of my coworkers that if one of us were to ever leave Glassdoor, I'd want to continue the friendships. I think this is a huge testament to the amount of thought and culture building that Chicago product/engineering/design have considered in building out our teams. This is the happiest I've ever been at a company, and the people I work with are a large part of the reason.

What is one area that could be improved?

Working remotely has been a bit of a barrier to developing more deeper relationships with others but that, unfortunately, is an uncontrollable outcome of our current climate. The upside though is we are creating new relationships with others outside of our immediate office which may not have occurred otherwise. The ERG's are a great example of building new friendships with others.

Continue reading
See All 3 Polls

Glassdoor Reviews

3.8
66%
Recommend to a Friend
65%
Approve of CEO
Christian Sutherland-Wong
Christian Sutherland-Wong
140 Ratings
5.0
Current Employee, more than 1 year

"Great Place to Work"

Mar 1, 2021 - Anonymous Employee in United States
Recommends
Positive Outlook
Approves of CEO

Pros

Excellent Team Members
Transparent Leadership
Work Life Balance

Cons

Growth Opportunities
Cannot think of anything else
See All 773 Reviews

Diversity & Inclusion at Glassdoor

3.9
(52 Reviews)

Diversity Programs & Initiatives

Click here to read our most recent D&I report

Employee Resource Groups

We strive to ensure that Glassdoor is an employer where people truly feel they

Workforce Diversity Goals

Workforce diversity goals are aspirational in nature, and are not legally or contractually binding.

8 % Black or African-American representation among Full Time Employees by Dec 2025 in KEY NOT FOUND: diversityAndInclusion.location.us Workforce
Currently 4 % as of Jul 2020
10 % Hispanic or Latinx representation among Full Time Employees by Dec 2025 in KEY NOT FOUND: diversityAndInclusion.location.us Workforce
Currently 5 % as of Jul 2020

Diversity & Inclusion FAQs

All answers shown come directly from Glassdoor Reviews and are not edited or altered.

How is diversity at Glassdoor?

...Glassdoor could use more diversity as a whole and invest in more efforts to retain diverse talent, not just hire it....Read More

Read 4 more responses

Glassdoor Photos

+ Add Photo
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Glassdoor Interviews

Experience
Positive79%
Negative14%
Neutral6%
Getting an Interview
Applied online55%
Employee Referral29%
Recruiter10%
Difficulty
3.1
Average
HardAverageEasy

  1. Customer Support Specialist Interview

    Anonymous Employee in United States
    No Offer
    Negative Experience
    Average Interview

    Interview

    When I first applied for the role, I received an email a week later saying they weren't interested, but then another week later, I received another email saying they would like to proceed with an interview. This should have been a red flag but I proceeded with the interview process anyway.

    Once scheduled, the entire process took a month, and there was a series of 4 interviews:
    - First was with their HR/recruiting person (30 mins)
    - Second was with one of the managers of the support team (30 mins)
    - Third was with the other manager of the support team, 2 people on the support team (one of them senior), and the display ops manager (1.5 hours)
    - Fourth was with the same senior support person and the associate director (1.25 hours)

    During the interviews they asked questions about my work history, values, personality, and hobbies. They inquired as to how I have handled certain work situations and dynamics in the past, as well as how I would handle them now. I also role played for 2 off-the-cuff mock call scenarios.

    I think the entire process was a bit repetitive, as multiple people who interviewed me asked the same questions, but overall the interactions were conversational in nature and everyone was kind. The HR/recruiting person was also very responsive and good about following up between interviews, asking how they went, and encouraging open communication.

    Unfortunately, things started to take a turn when I was rushed to pick availability for my last interview, as they wanted to make their final decision on who to hire quickly. When the day came to hear back from them on their decision, they told me there would be a delay of 5 more days (including a weekend) at the latest. I heard nothing from them for that entire 5 day period. No calls, no emails.

    I ended up emailing them the morning after the final decision day requesting an update. I heard back from them at the very end of the day via email, an impersonal response saying they had just called and left a voicemail and good luck. There was no call notification or voicemail on my phone, and no real explanation as to why they failed to follow up with decision deadlines they had set, twice, after a month of consistent correspondence.

    I ended up emailing them back letting them know I have followup questions (they did offer to answer any in that same email), but I never heard back and I’m not surprised. Im certain that if I had never followed up, I never would have heard from them in general.

    Not getting an offer is not what bothers me (sometimes it’s just not the right fit and that’s ok), but it’s the lack of followup and disregard for my time, coming from a company that claims to be all about communication, transparency, and making the interview process empowering for all parties. Living your values is important as a company. Without that, there is a flawed culture, and that is nowhere I want to work anyway.

    Luckily, I am a fan of making sure that potential employees have the information they need, and Glassdoor has this handy review tool to make that happen.

    Good luck, fellow job searchers and workers!
    Interview

    - What values mean the most to you? - What do you like to do in your spare time? - Tell me about a time you had a disagreement with a coworkers and what you did to resolve it. - What is something Glassdoor can do to better position itself?

    Answer Question

See All 943 interviews

Glassdoor Awards & Accolades

  • Best Place to WorkNorth Bay Business Journal2015
  • Best Place to WorkNorth Bay Business Journal2014
  • Best Employment Website WinnerWebby Awards2013
  • Innovative HR & Recruiting Solutions AwardBersin by Deloitte2013
  • Best Social Media Site for Recruiting EmployeesAbout.com2013

Pledges & Certifications

  • Pay Equality Pledge

    Committed to paying equitably for equal work & experience

  • Tech Hiring Commitment

    Helping to train, hire and promote more technology workers

  • Veteran Hiring Commitment

    Committed to helping America's military veterans find work

  • Social Responsibility Pledge

    Formal programs or foundation to give back to communities

  • Career Advancement Program

    Helping employees "upskill" into higher-paying positions

  • Diversity Commitment

    Has programs that support a diverse and inclusive workforce

  • Pledge to Thrive

    Taking steps to prioritize employee well-being

  • First Job Programs

    Maintain entry-level hiring and career development programs to give people career starts

Glassdoor FAQ

(44 Questions)

All answers shown come directly from Glassdoor Reviews and are not edited or altered.

See questions about:

What are perks and other benefits like at Glassdoor?

...it certainly makes it easier but if we are not considering a competitive perks & benefits package in addition to our "hot new office in the city" this will only get us the average candidate that can't get hired at other hot companies/startups in the city....

June 3, 2019

Read more

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