Working at DocuSign | Glassdoor

DocuSign Overview

San Francisco, CA
1001 to 5000 employees
2003
Company - Public (DOCU)
Computer Hardware & Software
$100 to $500 million (USD) per year
Founded in 2003, DocuSign is changing how business gets done by empowering more than 225,000 companies and more than 85 million users in 188 countries to send, sign and manage documents anytime, anywhere, on any device with trust and confidence. DocuSign replaces printing ... Read more

Mission: Enabling anybody to sign, send and manage documents anytime, anywhere, on any device with confidence.


Glassdoor Awards

Best Places to Work: 2018 (#22), 2017 (#23), 2014 (#37)

Top CEOs: 2014 (#20), 2018 (#3)

Company Updates

  • "Have confidence. Know you are as qualified as anyone and can make an impact." Read on for more insights from Madhu R., Senior Engineering Manager.

    Women in Tech at DocuSign: Madhu R. | DocuSign Blog

    Our "Women in Tech" blog series places the spotlight on female employees in tech jobs who tell us about why they decided to start a career in software engineering, what they do at DocuSign, who their role models are and more.

  • Exciting news -- we continue to evolve and add new (and diverse) thinking to our Board of Directors. http://glassdoor.com/slink.htm?key=vQ1Ms

    DocuSign to welcome new board directors | Markets Insider

    SAN FRANCISCO, July 11, 2018 /PRNewswire/ -- As part of its transition to a public company after a successful IPO in April this year, DocuSign (NASDAQ:DOCU) today announced that it will welcome three new members to its board of directors, and that five will in turn move off over the course of the year.

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DocuSign – Why Work For Us?


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Since its inception in 2003, DocuSign has pioneered the development of the eSignature. Today we offer the world’s No. 1 eSignature solution as the core part of our broader platform for automating the agreement process.

Our value is simple to understand: the traditional, paper-based agreement process is manual, slow, expensive, and error-prone. We eliminate the paper and automate the process, allowing companies to now measure turnaround time in minutes rather than in days, substantially reduce costs, and largely eliminate errors.

Our cloud-based platform allows companies of all sizes and across all industries to quickly and easily make nearly every agreement, approval process, or transaction digital—from almost anywhere in the world, on practically any device. Today, as a result, more than 370,000 customers and hundreds of millions of users worldwide leverage DocuSign to create, upload, and send documents for multiple parties to sign electronically.

Our platform also allows users to complete approvals, agreements, and transactions faster by building end-to-end processes. It enables electronic signing, payment, and provisioning requests to be embedded in our customers’ existing processes. The platform integrates with popular business apps, and our functionality can be embedded using our API. And it allows customers to automate and streamline their business-critical workflows to save time and money, while staying secure and legally compliant.

Fast facts

More than 370,000 paying customers and hundreds of millions of users worldwide.

Seven of the top 10 global technology companies.

Eighteen of the top 20 global pharmaceutical companies.

Ten of the top 15 global financial services companies.




How DocuSign Works


See How It Works

DocuSign helps you keep business digital with the easiest, fastest, most secure way to send, sign, track and store documents in the cloud so that you can keep life and business moving forward.





Why do people choose to work at DocuSign?

We collaborate. We create. We make an impact.

Collaborate: We collaborate closely with each other, our partners and customers. This approach builds trust and enables us to fear less and take risks so that we can better serve our customers more quickly. We are competitive and tenacious. We go above and beyond for our team mates and customers. We are curious and seek the best. So, we push each other in a respectful, collaborative way. We learn from our mistakes and move forward so we can fear less and make the game-changing bets.

Create: We are doing something that’s never been done before. We are curious. We’re inventing solutions for complex global problems. Whether we write code or work with customers, we create every day, and are tenaciously results-focused.  We create never-been-done-before solutions that change the way people do business and live their lives.  We pioneer partnerships with the best companies & investors worldwide. We create our own futures and pursue ambitious opportunities that transform our careers.

Impact:  We’re changing the world in all kinds of ways. What we are doing together has a BIG impact on people, companies and organizations.  We improve customers’ core businesses in a meaningful way. We transform lives by enabling people to focus more time on what matters so they can move life and business forward. And, that is meaningful to us.  

Six questions you should ask yourself before coming to work at DocuSign?

  1. Do you want to make an impact on your customers and communities? Is that a must-have in a job for you?
  2. Are you collaborative, passionate and smart?
  3. Do you like to build and create ... and are OK with ambiguity?
  4. Do you equate fun with taking on hard problems?
  5. Are you tenacious and committed and selfless?
  6. Do you want to transform the way people work, live and connect?

If you have answered yes to all of the above and remain interested in DocuSign, please check out the opportunities and job openings at DocuSign because it sounds like you might fit and do well here!


Life at DocuSign 

We met with 62 employees across levels, geographies, tenures, functions,
genders, sexual orientation, ages, and ethnicities.

We listened as they told us … why they joined DocuSign, why they stay, and what inspires them about our people, product, place and purpose.

The answer? It’s the team, and it’s the massive opportunity to have a meaningful impact.

Here are the 5 things that — mixed together in that special way — define who we are and how we are different.

  1. The opportunity is massive -- both in terms of the business and our careers.
  2. We are making a meaningful impacton our customers lives and our communities.
  3. Our people are collaborative, passionate and seasoned. This is not our first rodeo.
  4. We build and create things – great companies, partnerships and friendships.
  5. The harder the problem, the more fun we have.

Oh, and there is one more thing: We’re tenacious and committed to see this through to the finish.

Don’t take our word for it. Read what our employees have to say from around the world -- Singapore to Sydney to Tokyo to Seattle to San Francisco to Chicago to New York to Sao Paulo to Dublin to London to France to Tel Aviv:

“We have so much left to do to reach our potential. We are only 5% along the way in our journey.”

“This is a place to build a legacy and a career with almost limitless opportunities that are concrete.”

“I have the opportunity to grow with the company and in my career. To work with global clients -- the cultures are different and have different requirements. That is interesting because it impacts product design.”

“The opportunity for growth in Asia and for my own career is compelling. I want to be a pioneer and grow the Asian market and grow into a leadership position.”

“The opportunities for professional growth and development are unique. I can learn from a great leadership team and also contribute some of my own knowledge. That equation is compelling.”

“I have worked in IT sales for 25 years and have never seen anything like it. I wake up every morning and know this is it. It will be something we tell our grandchildren about.”

“DocuSign is just as valuable to enterprise as it is to consumers. It is one of the most unique businesses I’ve seen.”

“We do meaningful work here. I am doing something that is meaningful. It can make a ton of impact on people’s lives. We are in a position to change day-to-day workflow for every business and person around the world.”

“At IBM, I was selling a product that was integrated into DocuSign. The WOW factor during the demo was always DocuSign. Still I was killing myself to achieve a 25%-39% win rate. Now, at DocuSign, my win rates are high because our solution is intuitive and compelling to all businesses.”

“The executives are down- to-earth. Here we build deep friendships built on trust, openness and honesty. It feels like more than a job because people are putting their souls and lives into this family. We are all in this together.”

“The vibe of the place, the culture – that’s what drew me to DocuSign. The excitement. I could feel it. People are working from a place of inspiration versus obligation. Everybody has a strong belief in the mission of the company. We are a mission-driven, service-oriented place.”

“DocuSign is fast-growing and has a positive culture. We have seasoned execs with massive experience who are great at pattern recognition. And they push us to do better in a respectful and supportive way.”

“The team and the people I work with – that’s what keeps me here. The level of care I have for the team and the relationships I have built, making connections with co-workers was and is very important to me. And I have that at DocuSign.”

“Most people aren’t ready for this. This is a place for those who are ready to pave new ground, to take the machete and hack away at new trails. I have never worked so hard in my life for so many years in a row. I didn’t know I had it in me. But it’s the mission. I was able to tap into things I didn’t know I had. It’s not easy but it’s exciting. I’m thrilled to be here.”

“Everyday is different. No groundhog days here. You have to be able to handle change. That is constant. There are a lot of moving pieces and always a new person in the mix.”

“What we are doing is really challenging but entirely doable. Do something that matters and is challenging. That is my recipe for happiness.”

“It’s a hard problem to solve because of the legal, technological and cultural challenges. Problems you can solve in 5 minutes are not fun. Problems you can solve in 5 years are. There is no playbook for what we are doing globally.”

“Right now we are in a very exciting spot. As a designer, we get the chance to create a new brand – that is very interesting to creative people. You rarely get the chance during your career to create a brand.”

 “We are at that moment in time where we get to build it right from the beginning. There is a commitment from management to that ideal – to build it right. The most compelling proposition to me is the ability to have an impact, to own something and to build a team that acts like owners.”

“It’s a high-growth company with lots of opportunities to put your own mark on how things get built. We have so much to do. It’s like a big table with clay in the middle. There is always more we can do to shape the future.”

“The market opportunity is so big, I’ve got to see how it ends. I am curious. We do it to see what is possible. It’s an art. It’s creation. We are builders.”

“We are curious. We are passionate about creating and inventing the future.”

“We are just getting started on a solution that can touch billions of people.”

We're proud to be honored with the following awards and recognition! 

2018

  • Glassdoor Best Places to Work #22 US Large Companies

2017

  • Glassdoor Best Places to Work #23 US Large Companies
  • CNBC Distrupter 50 list
  • 2017 Webby Awards for People's Voice Award for Professional Services
  • 2017 Techies Winner -- Best Mobile Tech for Enterprises (Tech World)
  • 2017 Nominuee for Best Mobile App for Business (Glomo Awards)
  • CRN Coolest Cloud Vendors
  • FinTech Breakthrough Award
  • Pyments Best Newcomer Awards (PYMNTS.cpm)

2016

  • Glassdoor's Best Places to Work 2016
  • #1 App for Microsoft Office
  • 2016 API Award (API World Conference & Expo)
  • Forbes 100 Best Private Cloud Companies to Work For
  • Digital Transaction Management (Dell)

2015

  • DellInnovators 2016 Founders 50 List
  • Tabby Awards Winner - Productivity Apps 2015
  • San Francisco Business Times - 10th Annual Bay Area CFO Awards
  • Mobby Awards Winner - Small Business & Professionals App 2015
  • Best Productivity App Regalix SVBA 2015
  • Silicon Valley Business App Awards 2015
  • SF Business Times Bay Area's Most Admired CEO award for Game Changer category 2015
  • Ernst and Young Entrepreneur of the Year Award 2015

2014

  • Glassdoor’s Employees’ Choice Award - Top 50 Medium Sized Companies, Glassdoor, 2014
  • Bank of America Merrill Lynch recognized DocuSign, Inc. (DocuSign®) for enterprise technology innovation as The Global Standard for Digital Transaction Management™.
  • Tabby Award Winner -- Best Consumer Personal Productivity & Finance App" for Android 2014

  • Microsoft Office and SharePoint App Developer of the year Winner 2014

  • Sirius Decisions ROI Awards 2014

  • NetSuite Partner of the Year Award – Suite Partner 2014

  • AlwaysOn OnDemand Top 100 Company 2014

  • Seattle Business: Washington's 100 Best Companies To Work For 2014

2013

  • Best Productivity App, Silicon Valley Business App Award, 2013
  • Best App for Traveling Abroad, Mashable¹s List of 10 Best Apps for Traveling Aboard, 2013
  • Data Innovation of the Year, Cloud Computing Awards, 2013
  • Top 10 Software Companies (#3), Inc Hire Power Awards, 2013
  • Top 10 Washington Companies (#1), Inc Hire Power Awards, 2013
  • Net 100 Winner (#10), Entrepreneur, 2013
  • Most Innovative Real Estate Agent App (Tool or Vendor -­ Cartavi), Inman News Innovator Awards, 2013
  • Best in Tech for Real Estate ­ (Cartavi), Chicago Agent Magazine, 2013
  • Top 50 Real Estate Tech Solutions ­ (Cartavi), Housing Wire, 2013
  • 50 Best Companies to Sell For, Selling Power, 2013
  • Best Companies to Work For, San Francisco Business Times, 2013
  • 100 Best Companies to Work For, Seattle Business Magazine, 2013
  • AlwaysOn Global 250, AO Network, 2013
  • Finalist ­- Best Cloud Infrastructure, The Cloud Computing Awards, 2013
  • Finalist - Best Web Services Excellence, Cloud Computing Awards, 2013
  • SIlver - Productivity, Seattle Business Tech Impact Awards, 2013
  • Silver - Business Optimizations ­ (DocuSign Ink), Edison Awards Innovative Services, 2013
  • Top Real Estate Leaders (Keith Krach), Inman News, 2013
  • Top Real Estate Leaders (Glenn Shimkus), Inman News, 2013
  • Advocate Marketing Program of the Year, Bammie, 2013
  • Top 50 Content Marketing Awards (#1), Kapost, 2013
  • Finalist - Best Social Campaign, Eloqua Markie Award, 2013
  • Markie Winner ­, Eloqua Markie Award, 2013

2012

  • Best in Tech for Real Estate ­ (Cartavi), Chicago Agent Magazine, 2012
  • 50 Best Companies to Sell For, Selling Power, 2012
  • Best Best Companies To Work For, Silicon Valley Business Journal, 2012
  • 100 Best Companies to Work For, Seattle Business Magazine, 2012
  • Hottest Seattle Company, Lead411, 2012
  • Global Top 100, Red Herring, 2012
  • Lead Generation and Nurturing - Gold, Marketing Excellence Award ­, 2012
  • Best Inside Counsel - Finalist, Puget Sound Business Journal, 2012
  • Top 50 Business Apps for the iPad and iPhone, iBusiness Magazine, 2012
  • Best Productivity App (DocuSign Ink), MediaPost's Appy Awards, 2012
  • Consumer Product/Service of the Year (DocuSign Ink), Washington Technology Industry Association (WTIA) Industry Achievement Awards, 2012

2011

  • Top 5 iPad Productivity App (DocuSign Ink), Apple App Store Rewind, 2011

DocuSign Reviews

4.5
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
  • Featured Review

    Helpful (3)

    "I would give more stars if I could!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at DocuSign full-time

    Pros

    DocuSign defines work life balance - work from home options & flexible work hours.
    Excellent product - we truly make our customer's life easy.
    Great pay package (base pay, bonus, RSU ) and benefits (free insurance, employee events, free food & beverages!)
    Upper management have a very clear goal and are driven to achieve it.
    Really smart and easy to work with colleagues.
    DocuSign IMPACT is in everyone's DNA. They are always looking for ways to give back.
    Amazing Parental leave - 6 months paid leave for the primary caregiver & 2 months paid leave for the non-primary caregiver.
    They really listen! This is the only company where the CEO reads every single survey feedback, and takes action based on inputs given directly by employees.
    They take fixing the diversity and gender gap very seriously, and are actively working towards improving it across the industry and not just the company.

    Cons

    Needs more established leveling of roles within organizations.
    Improve commuter benefits.

    Advice to Management

    Thank you for all that you are doing and for listening!

    The town halls, the open conversations, sharing the vision via 'The Hub' are great ways to get insight into the company's future.

    Keep investing in your employees and promoting Impact events.

    Appreciate all the effort , time, honesty, and DocuLove.

See All 724 Reviews

DocuSign Photos

DocuSign photo of: Shalom Nasdaq from Israel
DocuSign photo of: Michael Franti performs in NYC
DocuSign photo of: Team Brazil selfie makes the Nasdaq tower
DocuSign photo of: Hackathon 2018
DocuSign photo of: Hackathon 2018
DocuSign photo of: Hackathon 2018
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DocuSign Interviews

Experience

Experience
55%
13%
32%

Getting an Interview

Getting an Interview
50%
25%
19%
3
2
1
0

Difficulty

2.9
Average

Difficulty

Hard
Average
Easy
  1. Featured Interview

     

    Software Engineer Interview

    Anonymous Employee in San Francisco, CA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at DocuSign (San Francisco, CA) in April 2018.

    Interview

    I applied online, got a recruiter call then went on with phone and multiple 1-1 rounds. Algorithms and Data Structures, white boarding and general questions. Make sure you are prepared to deep dive on your background.

    Interview Questions

    • Deep dive into previous experience and multiple algorithmic questions.   Answer Question
See All 251 Interviews

DocuSign Awards & Accolades

  • Glassdoor Best Places to Work in 2017, Glassdoor, 2017
  • Glassdoor Best Places to Work in 2018, Glassdoor Employees Choice Award, 2018
  • CNBC Disruptor 50 List, CNBC, 2017
  • Glassdoor's Best Places to Work 2016, Glassdoor, 2016
  • 2017 Techies Winner - Best Mobile Tech for Enterprises, Tech World, 2017
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Work at DocuSign? Share Your Experiences

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