Mission: With its System of Agreement Platform, DocuSign helps organizations connect and automate how they prepare, sign, act-on, and manage agreements.
Helping the world become more agree-able.
"I look up to Sheryl Sandberg. The things she says and does are sometimes so basic but she calls it out and I admire her deep insight into women’s attitudes and behaviors at work." This week we sat down with Bhavna Chauhan in Product Engineering at DocuSign to learn more about her career.
Since inception in 2003, DocuSign has been on a mission to accelerate business and simplify life for companies and people around the world.
We pioneered the development of e-signature technology, and today offer the world’s #1 e-signature solution. It’s just part of our broader cloud-based System of Agreement Platform, which allows companies of all sizes and across all industries to quickly modernize and digitize the entire agreement process—all the way from preparing agreements to signing, enacting and managing them—from almost anywhere in the world, on practically any device.
Our value is simple to understand: Legacy, paper-based agreement processes are manual, slow, expensive, and error-prone. We eliminate the paper, automate the process, and connect it to all the other systems that businesses are already using.
Our platform has 350+ prebuilt integrations with popular business apps. In addition, our API enables embedding and connecting DocuSign with customers’ websites, mobile apps, and custom workflows. All told, today this enables more than 400,000 customers and hundreds of millions of users to measure turnaround time in minutes rather than in days, substantially reduce costs, and largely eliminate errors.
Why do people choose to work at DocuSign?
We collaborate. We create. We make an impact.
Collaborate: We collaborate closely with each other, our partners and customers. This approach builds trust and enables us to fear less and take risks so that we can better serve our customers more quickly. We are competitive and tenacious. We go above and beyond for our team mates and customers. We are curious and seek the best. So, we push each other in a respectful, collaborative way. We learn from our mistakes and move forward so we can fear less and make the game-changing bets.
Create: We are doing something that’s never been done before. We are curious. We’re inventing solutions for complex global problems. Whether we write code or work with customers, we create every day, and are tenaciously results-focused. We create never-been-done-before solutions that change the way people do business and live their lives. We pioneer partnerships with the best companies & investors worldwide. We create our own futures and pursue ambitious opportunities that transform our careers.
Impact: We’re changing the world in all kinds of ways. What we are doing together has a BIG impact on people, companies and organizations. We improve customers’ core businesses in a meaningful way. We transform lives by enabling people to focus more time on what matters so they can move life and business forward. And, that is meaningful to us.
Six questions you should ask yourself before coming to work at DocuSign?
If you have answered yes to all of the above and remain interested in DocuSign, please check out the opportunities and job openings at DocuSign because it sounds like you might fit and do well here!
Here are the 5 things that — mixed together in that special way — define who we are and how we are different.
Oh, and there is one more thing: We’re tenacious and committed to see this through to the finish.
Don’t take our word for it. Read what our employees have to say from around the world -- Singapore to Sydney to Tokyo to Seattle to San Francisco to Chicago to New York to Sao Paulo to Dublin to London to France to Tel Aviv:
“We have so much left to do to reach our potential. We are only 5% along the way in our journey.”
“This is a place to build a legacy and a career with almost limitless opportunities that are concrete.”
“I have the opportunity to grow with the company and in my career. To work with global clients -- the cultures are different and have different requirements. That is interesting because it impacts product design.”
“The opportunity for growth in Asia and for my own career is compelling. I want to be a pioneer and grow the Asian market and grow into a leadership position.”
“The opportunities for professional growth and development are unique. I can learn from a great leadership team and also contribute some of my own knowledge. That equation is compelling.”
“I have worked in IT sales for 25 years and have never seen anything like it. I wake up every morning and know this is it. It will be something we tell our grandchildren about.”
“DocuSign is just as valuable to enterprise as it is to consumers. It is one of the most unique businesses I’ve seen.”
“We do meaningful work here. I am doing something that is meaningful. It can make a ton of impact on people’s lives. We are in a position to change day-to-day workflow for every business and person around the world.”
“At IBM, I was selling a product that was integrated into DocuSign. The WOW factor during the demo was always DocuSign. Still I was killing myself to achieve a 25%-39% win rate. Now, at DocuSign, my win rates are high because our solution is intuitive and compelling to all businesses.”
“The executives are down- to-earth. Here we build deep friendships built on trust, openness and honesty. It feels like more than a job because people are putting their souls and lives into this family. We are all in this together.”
“The vibe of the place, the culture – that’s what drew me to DocuSign. The excitement. I could feel it. People are working from a place of inspiration versus obligation. Everybody has a strong belief in the mission of the company. We are a mission-driven, service-oriented place.”
“DocuSign is fast-growing and has a positive culture. We have seasoned execs with massive experience who are great at pattern recognition. And they push us to do better in a respectful and supportive way.”
“The team and the people I work with – that’s what keeps me here. The level of care I have for the team and the relationships I have built, making connections with co-workers was and is very important to me. And I have that at DocuSign.”
“Most people aren’t ready for this. This is a place for those who are ready to pave new ground, to take the machete and hack away at new trails. I have never worked so hard in my life for so many years in a row. I didn’t know I had it in me. But it’s the mission. I was able to tap into things I didn’t know I had. It’s not easy but it’s exciting. I’m thrilled to be here.”
“Everyday is different. No groundhog days here. You have to be able to handle change. That is constant. There are a lot of moving pieces and always a new person in the mix.”
“What we are doing is really challenging but entirely doable. Do something that matters and is challenging. That is my recipe for happiness.”
“It’s a hard problem to solve because of the legal, technological and cultural challenges. Problems you can solve in 5 minutes are not fun. Problems you can solve in 5 years are. There is no playbook for what we are doing globally.”
“Right now we are in a very exciting spot. As a designer, we get the chance to create a new brand – that is very interesting to creative people. You rarely get the chance during your career to create a brand.”
“We are at that moment in time where we get to build it right from the beginning. There is a commitment from management to that ideal – to build it right. The most compelling proposition to me is the ability to have an impact, to own something and to build a team that acts like owners.”
“It’s a high-growth company with lots of opportunities to put your own mark on how things get built. We have so much to do. It’s like a big table with clay in the middle. There is always more we can do to shape the future.”
“The market opportunity is so big, I’ve got to see how it ends. I am curious. We do it to see what is possible. It’s an art. It’s creation. We are builders.”
“We are curious. We are passionate about creating and inventing the future.”
“We are just getting started on a solution that can touch billions of people.”
Employee Resource Groups at DocuSign
We build products that help bring parties to agreement. So, it should not be surprising that we welcome different perspectives and reflects a broad range of experience, thoughts, geography, age, background, gender, sexual orientation, language, culture and many other characteristics. We aim to build a culture where we can all do the best thinking and work of our lives together. And in doing so, we create a greater sense of community, a shared sense of accomplishment and belonging. Employee Resource Groups are active at DocuSign and help further our goal to build a diverse culture and team.
Women@DocuSign drives innovation and business success by encouraging women’s ideas, skills and experiences by intentionally and equally tapping women to develop or partake in solutions for our customers, products and ensure DocuSign is a place where we can all do the best work of our careers.
BOLD (Brown Organization for Leadership and Development) champions initiatives that promote and encourage opportunities for people of color in hiring, retention and career advancement; and enrich the communities where we live & work through outreach programs and charitable events.
DocuPride creates an open and inclusive culture for the LGBTQIA community that allows everyone to be their authentic selves each and every day. We strengthen our communities and promote policies, opportunities, and activities that will increase diversity and equality.
DocuVets integrates the experiences, values, and knowledge of veterans into the workplace and builds a culture that embraces and supports the transition from military service to civilian life. We support former and active military members and their families through activities and developmental opportunities.
I have been working at DocuSign full-time (More than a year)
THE PEOPLE - Since the company went public 5 months ago, people are legitimately lit up. It's kind of like something in the air has everybody a bit more chipper than usual. Weird.
THE LEADERSHIP TEAM - Dan and his team are doing a killer job. How do we know that? They give themselves "grades" every quarter at our All-Hands meetings. They follow up on the things they said that they would do and didn't do and keep everybody up-to-date on progress. Obviously, the company has been performing at a high level and when that happens, sometimes a leadership team loses sight of the "small stuff". Not this team. They care. They have increased benefits, they've been proactive about relevant topics i.e. equal pay, diversity, leadership pathways etc. If Dan's approval rating tells you anything, the company as a whole has a lot of confidence in what Dan and his C-Suite team are doing on a day-to-day basis as they lead our company post-IPO.
COMPENSATION - From my understanding DocuSign comp is competitive across the board. For salespeople you have an OTE number and the Sales Ops team is generally pretty fair with territories/quotas, etc. Name of the game is: work hard, hit your number and help everybody else hit theirs and we all get paid.
INNOVATION - Our CTO, Ron Hirson and CMO/CSO Scott Olrich have been hyper-focused on building out the DocuSign suite and building out DocuSign's "System of Agreement". From a sales perspective this is great. We have a product with a team that is constantly making improvements, making strategic acquisitions, building new technologies which all leads to a final product that's easier to sell to our prospects and customers.
GROWTH - We're on a good path with no signs of slowing down and a lot of untapped market potential. This is great news. Because the company is growing fast, there's a lot of opportunity to grow your career and step up into new roles.
BENEFITS - DocuSign has a pretty extensive benefits package. And anything that is missing, the Benefits team is usually already thinking about or is in the process of rolling out. Some that may be interesting:
- Generous stock purchase plan.
- employee is offered RSU's when they're hired
- Bike lockers
- Full Health/Vision/Dental insurance
- 401k (match coming soon)
- Paternity/Maternity leave
- Commuter stipend
- DocuSign IMPACT: Donation match for any contributions made to organizations of your choice
- 3 business days VTO
- 20 business days PTO
- Several company holidays
- Referral bonus
- Outside Education stipend
- All kinds of snacks/beverages in the kitchens
- Gym membership reimbursement/stipend
- Commuter stipend could be higher
Advice to Management
As our company grows, keep paying attention to our hiring processes and developing our managers and leaders. Let's ensure that we keep hiring top talent and that we're investing in our talent internally. It's always a bummer when we lose a good colleague when we could have just paid a bit more attention.
I applied online. I interviewed at DocuSign (San Francisco, CA) in April 2018.
I applied online, got a recruiter call then went on with phone and multiple 1-1 rounds. Algorithms and Data Structures, white boarding and general questions. Make sure you are prepared to deep dive on your background.
Social Responsibility Pledge
Formal programs or foundation to give back to communities
Veteran Hiring Commitment
Committed to helping America's military veterans find work
Has programs that support a diverse and inclusive workforce
First Job Programs
Maintain entry-level hiring and career development programs to give people career starts
Pay Equality Pledge
Committed to paying equitably for equal work & experience
Tech Hiring Commitment
Helping to train, hire and promote more technology workers