Working at DocuSign | Glassdoor

DocuSign Overview

San Francisco, CA
1001 to 5000 employees
2003
Company - Public (DOCU)
Computer Hardware & Software
$500 million to $1 billion (USD) per year
Founded in 2003, DocuSign is changing how business gets done by empowering more than 430,000 paying customers and more than 100 million users worldwide to send, sign and manage documents anytime, anywhere, on any device with trust and confidence. DocuSign replaces printing ... Read more

Mission: Enabling anybody to sign, send and manage documents anytime, anywhere, on any device with confidence.


Glassdoor Awards

Best Places to Work: 2018 (#22), 2017 (#23), 2014 (#37)

Top CEOs: 2014 (#20), 2018 (#3)

Company Updates

  • "My dad, who started out as a software engineer, thought computer science would be a good fit for me, and I went for it." - Gal S.

    Our “Women in Tech” blog series places the spotlight on women employees in tech jobs who tell us about why they decided to start a career in software engineering, what they do at DocuSign, who their role models are and more. This week we sat down with Gal in Platform Architecture based in Tel Aviv to learn more about her career: http://glassdoor.com/slink.htm?key=vQkaM

    Women in Tech at DocuSign: Gal S. | DocuSign Blog

    Our "Women in Tech" blog series places the spotlight on female employees in tech jobs who tell us about why they decided to start a career in software engineering, what they do at DocuSign, who their role models are and more.

  • "I go for opportunities I thought I would never receive or even accept. And I love that DocuSign has given me these opportunities." - Bree Devries

    In this week's Women In Tech blog series we sat down with Bree in Engineering based in Warrenville to learn more about her career. Continue reading: http://glassdoor.com/slink.htm?key=vQkao

    Women in Tech at DocuSign: Bree D. | DocuSign Blog

    Our "Women in Tech" blog series places the spotlight on female employees in tech jobs who tell us about why they decided to start a career in software engineering, what they do at DocuSign, who their role models are and more.

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DocuSign – Why Work For Us?


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Since its inception in 2003, DocuSign has pioneered the development of the eSignature. Today we offer the world’s No. 1 eSignature solution as the core part of our broader platform for automating the agreement process.

Our value is simple to understand: the traditional, paper-based agreement process is manual, slow, expensive, and error-prone. We eliminate the paper and automate the process, allowing companies to now measure turnaround time in minutes rather than in days, substantially reduce costs, and largely eliminate errors.

Our cloud-based platform allows companies of all sizes and across all industries to quickly and easily make nearly every agreement, approval process, or transaction digital—from almost anywhere in the world, on practically any device. Today, as a result, more than 370,000 customers and hundreds of millions of users worldwide leverage DocuSign to create, upload, and send documents for multiple parties to sign electronically.

Our platform also allows users to complete approvals, agreements, and transactions faster by building end-to-end processes. It enables electronic signing, payment, and provisioning requests to be embedded in our customers’ existing processes. The platform integrates with popular business apps, and our functionality can be embedded using our API. And it allows customers to automate and streamline their business-critical workflows to save time and money, while staying secure and legally compliant.




Why do people choose to work at DocuSign?

We collaborate. We create. We make an impact.

Collaborate: We collaborate closely with each other, our partners and customers. This approach builds trust and enables us to fear less and take risks so that we can better serve our customers more quickly. We are competitive and tenacious. We go above and beyond for our team mates and customers. We are curious and seek the best. So, we push each other in a respectful, collaborative way. We learn from our mistakes and move forward so we can fear less and make the game-changing bets.

Create: We are doing something that’s never been done before. We are curious. We’re inventing solutions for complex global problems. Whether we write code or work with customers, we create every day, and are tenaciously results-focused.  We create never-been-done-before solutions that change the way people do business and live their lives.  We pioneer partnerships with the best companies & investors worldwide. We create our own futures and pursue ambitious opportunities that transform our careers.

Impact:  We’re changing the world in all kinds of ways. What we are doing together has a BIG impact on people, companies and organizations.  We improve customers’ core businesses in a meaningful way. We transform lives by enabling people to focus more time on what matters so they can move life and business forward. And, that is meaningful to us.  

Six questions you should ask yourself before coming to work at DocuSign?

  1. Do you want to make an impact on your customers and communities? Is that a must-have in a job for you?
  2. Are you collaborative, passionate and smart?
  3. Do you like to build and create ... and are OK with ambiguity?
  4. Do you equate fun with taking on hard problems?
  5. Are you tenacious and committed and selfless?
  6. Do you want to transform the way people work, live and connect?

If you have answered yes to all of the above and remain interested in DocuSign, please check out the opportunities and job openings at DocuSign because it sounds like you might fit and do well here!


Here are the 5 things that — mixed together in that special way — define who we are and how we are different.

  1. The opportunity is massive -- both in terms of the business and our careers.
  2. We are making a meaningful impacton our customers lives and our communities.
  3. Our people are collaborative, passionate and seasoned. This is not our first rodeo.
  4. We build and create things – great companies, partnerships and friendships.
  5. The harder the problem, the more fun we have.

Oh, and there is one more thing: We’re tenacious and committed to see this through to the finish.

Don’t take our word for it. Read what our employees have to say from around the world -- Singapore to Sydney to Tokyo to Seattle to San Francisco to Chicago to New York to Sao Paulo to Dublin to London to France to Tel Aviv:

“We have so much left to do to reach our potential. We are only 5% along the way in our journey.”

“This is a place to build a legacy and a career with almost limitless opportunities that are concrete.”

“I have the opportunity to grow with the company and in my career. To work with global clients -- the cultures are different and have different requirements. That is interesting because it impacts product design.”

“The opportunity for growth in Asia and for my own career is compelling. I want to be a pioneer and grow the Asian market and grow into a leadership position.”

“The opportunities for professional growth and development are unique. I can learn from a great leadership team and also contribute some of my own knowledge. That equation is compelling.”

“I have worked in IT sales for 25 years and have never seen anything like it. I wake up every morning and know this is it. It will be something we tell our grandchildren about.”

“DocuSign is just as valuable to enterprise as it is to consumers. It is one of the most unique businesses I’ve seen.”

“We do meaningful work here. I am doing something that is meaningful. It can make a ton of impact on people’s lives. We are in a position to change day-to-day workflow for every business and person around the world.”

“At IBM, I was selling a product that was integrated into DocuSign. The WOW factor during the demo was always DocuSign. Still I was killing myself to achieve a 25%-39% win rate. Now, at DocuSign, my win rates are high because our solution is intuitive and compelling to all businesses.”

“The executives are down- to-earth. Here we build deep friendships built on trust, openness and honesty. It feels like more than a job because people are putting their souls and lives into this family. We are all in this together.”

“The vibe of the place, the culture – that’s what drew me to DocuSign. The excitement. I could feel it. People are working from a place of inspiration versus obligation. Everybody has a strong belief in the mission of the company. We are a mission-driven, service-oriented place.”

“DocuSign is fast-growing and has a positive culture. We have seasoned execs with massive experience who are great at pattern recognition. And they push us to do better in a respectful and supportive way.”

“The team and the people I work with – that’s what keeps me here. The level of care I have for the team and the relationships I have built, making connections with co-workers was and is very important to me. And I have that at DocuSign.”

“Most people aren’t ready for this. This is a place for those who are ready to pave new ground, to take the machete and hack away at new trails. I have never worked so hard in my life for so many years in a row. I didn’t know I had it in me. But it’s the mission. I was able to tap into things I didn’t know I had. It’s not easy but it’s exciting. I’m thrilled to be here.”

“Everyday is different. No groundhog days here. You have to be able to handle change. That is constant. There are a lot of moving pieces and always a new person in the mix.”

“What we are doing is really challenging but entirely doable. Do something that matters and is challenging. That is my recipe for happiness.”

“It’s a hard problem to solve because of the legal, technological and cultural challenges. Problems you can solve in 5 minutes are not fun. Problems you can solve in 5 years are. There is no playbook for what we are doing globally.”

“Right now we are in a very exciting spot. As a designer, we get the chance to create a new brand – that is very interesting to creative people. You rarely get the chance during your career to create a brand.”

 “We are at that moment in time where we get to build it right from the beginning. There is a commitment from management to that ideal – to build it right. The most compelling proposition to me is the ability to have an impact, to own something and to build a team that acts like owners.”

“It’s a high-growth company with lots of opportunities to put your own mark on how things get built. We have so much to do. It’s like a big table with clay in the middle. There is always more we can do to shape the future.”

“The market opportunity is so big, I’ve got to see how it ends. I am curious. We do it to see what is possible. It’s an art. It’s creation. We are builders.”

“We are curious. We are passionate about creating and inventing the future.”

“We are just getting started on a solution that can touch billions of people.”

Snack time on the 12th floor in S

Employee Resource Groups at DocuSign

We build products that help bring parties to agreement. So, it should not be surprising that we welcome different perspectives and reflects a broad range of experience, thoughts, geography, age, background, gender, sexual orientation, language, culture and many other characteristics. We aim to build a culture where we can all do the best thinking and work of our lives together. And in doing so, we create a greater sense of community, a shared sense of accomplishment and belonging. Employee Resource Groups are active at DocuSign and help further our goal to build a diverse culture and team.

Women@DocuSign drives innovation and business success by encouraging women’s ideas, skills and experiences by intentionally and equally tapping women to develop or partake in solutions for our customers, products and ensure DocuSign is a place where we can all do the best work of our careers.

BOLD (Brown Organization for Leadership and Development) champions initiatives that promote and encourage opportunities for people of color in hiring, retention and career advancement; and enrich the communities where we live & work through outreach programs and charitable events. 

DocuPride creates an open and inclusive culture for the LGBTQIA community that allows everyone to be their authentic selves each and every day. We strengthen our communities and promote policies, opportunities, and activities that will increase diversity and equality. 

DocuVets integrates the experiences, values, and knowledge of veterans into the workplace and builds a culture that embraces and supports the transition from military service to civilian life. We support former and active military members and their families through activities and developmental opportunities.

DocuSign Reviews

4.6
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Approve of CEO
  • Featured Review

    Helpful (3)

    "Enterprise Corporate Sales - Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive - Enterprise Corporate Sales in San Francisco, CA
    Current Employee - Account Executive - Enterprise Corporate Sales in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at DocuSign full-time (More than a year)

    Pros

    THE PEOPLE - Since the company went public 5 months ago, people are legitimately lit up. It's kind of like something in the air has everybody a bit more chipper than usual. Weird.

    THE LEADERSHIP TEAM - Dan and his team are doing a killer job. How do we know that? They give themselves "grades" every quarter at our All-Hands meetings. They follow up on the things they said that they would do and didn't do and keep everybody up-to-date on progress. Obviously, the company has been performing at a high level and when that happens, sometimes a leadership team loses sight of the "small stuff". Not this team. They care. They have increased benefits, they've been proactive about relevant topics i.e. equal pay, diversity, leadership pathways etc. If Dan's approval rating tells you anything, the company as a whole has a lot of confidence in what Dan and his C-Suite team are doing on a day-to-day basis as they lead our company post-IPO.

    COMPENSATION - From my understanding DocuSign comp is competitive across the board. For salespeople you have an OTE number and the Sales Ops team is generally pretty fair with territories/quotas, etc. Name of the game is: work hard, hit your number and help everybody else hit theirs and we all get paid.

    INNOVATION - Our CTO, Ron Hirson and CMO/CSO Scott Olrich have been hyper-focused on building out the DocuSign suite and building out DocuSign's "System of Agreement". From a sales perspective this is great. We have a product with a team that is constantly making improvements, making strategic acquisitions, building new technologies which all leads to a final product that's easier to sell to our prospects and customers.

    GROWTH - We're on a good path with no signs of slowing down and a lot of untapped market potential. This is great news. Because the company is growing fast, there's a lot of opportunity to grow your career and step up into new roles.

    BENEFITS - DocuSign has a pretty extensive benefits package. And anything that is missing, the Benefits team is usually already thinking about or is in the process of rolling out. Some that may be interesting:

    - Generous stock purchase plan.
    - employee is offered RSU's when they're hired
    - Bike lockers
    - Full Health/Vision/Dental insurance
    - 401k (match coming soon)
    - Paternity/Maternity leave
    - Commuter stipend
    - DocuSign IMPACT: Donation match for any contributions made to organizations of your choice
    - 3 business days VTO
    - 20 business days PTO
    - Several company holidays
    - Referral bonus
    - Outside Education stipend
    - All kinds of snacks/beverages in the kitchens

    Cons

    Benefits missing:
    - Gym membership reimbursement/stipend
    - Commuter stipend could be higher

    Advice to Management

    As our company grows, keep paying attention to our hiring processes and developing our managers and leaders. Let's ensure that we keep hiring top talent and that we're investing in our talent internally. It's always a bummer when we lose a good colleague when we could have just paid a bit more attention.

See All 770 Reviews

DocuSign Photos

DocuSign photo of: Education Assistance Program Celebration
DocuSign photo of: End of Summer Party
DocuSign photo of: End of Summer Party
DocuSign photo of: End of Summer Party
DocuSign photo of: End of Summer Party
DocuSign photo of: Women in Tech Speaker Series w/ Emily Chang
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DocuSign Interviews

Experience

Experience
53%
13%
34%

Getting an Interview

Getting an Interview
50%
24%
20%
3
2
1
0

Difficulty

2.9
Average

Difficulty

Hard
Average
Easy
  1. Featured Interview

     

    Software Engineer Interview

    Anonymous Employee in San Francisco, CA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at DocuSign (San Francisco, CA) in April 2018.

    Interview

    I applied online, got a recruiter call then went on with phone and multiple 1-1 rounds. Algorithms and Data Structures, white boarding and general questions. Make sure you are prepared to deep dive on your background.

    Interview Questions

    • Deep dive into previous experience and multiple algorithmic questions.   Answer Question
See All 270 Interviews

DocuSign Awards & Accolades

  • Top CEOs 2018 by Glassdoor, Glassdoor, 2018
  • Glassdoor Best Places to Work in 2018, Glassdoor Employees Choice Award, 2018
  • Glassdoor Best Places to Work in 2017, Glassdoor, 2017
  • Glassdoor's Best Places to Work 2016, Glassdoor, 2016
  • CNBC Disruptor 50 List, CNBC, 2017
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Work at DocuSign? Share Your Experiences

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