Working at DocuSign | Glassdoor

DocuSign Overview

San Francisco, CA
1001 to 5000 employees
2003
Company - Private
Computer Hardware & Software
$100 to $500 million (USD) per year
Founded in 2003, DocuSign is changing how business gets done by empowering more than 225,000 companies and more than 85 million users in 188 countries to send, sign and manage documents anytime, anywhere, on any device with trust and confidence. DocuSign replaces printing ... Read more

Mission: Enabling anybody to sign, send and manage documents anytime, anywhere, on any device with confidence.


Glassdoor Awards

Best Places to Work: 2018 (#22), 2017 (#23), 2014 (#37)

Highest Rated CEOs: 2014 (#20)

Company Updates

  • DocuSign named #9 Best Tech Company to Work for.
    http://glassdoor.com/slink.htm?key=vQLqi

    These are the 10 best tech companies to work for in the U.S., according to Glassdoor

    Glassdoor just released its top 100 U.S.-based companies to work for next year. Because we cover technology here at TechCrunch, we broke out the top 10 tech companies from the list. The rankings are based on employee feedback from companies with more than 1,000 employees.

  • Brandon tells us of his ah-ha moment when he learned he could actually do public speaking well. http://glassdoor.com/slink.htm?key=vQLKv

    DocuSign UP Careers: Landon B. | DocuSign Blog

    Our "DocuSign UP Career" blog series places the spotlight on employees who tell us about their first job (how they landed it, why they chose it) and key moments in their career that lead to greater learning or career momentum.

See AllSee All

DocuSign – Why Work For Us?


undefined

DocuSign is changing the way we live and do business. That's because DocuSign is the fastest, most secure way to make every approval or workflow digital. More than 100,000 companies and 85 million users in 188 countries use DocuSign to sign, send and manage documents anytime, anywhere, on any device. DocuSign keeps life and business moving forward.

Fun Facts

  • An average of 130,000 new unique users join the DocuSign Global Trust Network every day
  • Nearly 1 million transactions are DocuSigned each day
  • 84% of DocuSign documents are completed within 1 day; 62% within 1 hour; 51% within 15 minutes
  • More than 250,000 companies and 100 million users in 188 countries (100%+ year over year growth in companies and users)
  • DocuSign is available in 43 signing languages
  • On average, DocuSign delivers $36.44 in value per document to customers – including hard dollar savings, productivity improvements and revenue gains – over paper methods.
  • More than 30,000 developer sandboxes are open on the DocuSign platform
  • 58% of transactions are completed via DocuSign’s award-winning API
  • Trusted in Sales: DocuSign is the exclusive DTM solution used by Salesforce sales reps to close deals faster
  • Trusted in Financial Services: 12 of the top 15 U.S. financial companies use DocuSign; DocuSign is trusted by 1,000+ credit unions to finish business faster
  • Trusted in Insurance: 13 of the top 15 U.S. insurance companies use DocuSign
  • Trusted in High Tech: 7 of the top 10 U.S. technology companies choose DocuSign
  • Trusted in Real Estate: DocuSign is the exclusive eSignature solution of the National Assoc. of REALTORS®
  • Offices in: Chicago, Dublin, London, Melbourne, Paris, New York, San Francisco, Sao Paulo, Seattle, Singapore, Sydney, Tel Aviv, Tokyo and growing. 




How DocuSign Works

DocuSign is changing the way we live and do business. That's because DocuSign is the fastest, most secure way to make every approval or workflow digital. More than 100,000 companies and 50 million users in 188 countries use DocuSign to sign, send and manage documents anytime, anywhere, on any device. DocuSign keeps life and business moving forward.


See How It Works

DocuSign helps you keep business digital with the easiest, fastest, most secure way to send, sign, track and store documents in the cloud so that you can keep life and business moving forward.





Why do people choose to work at DocuSign?

We collaborate. We create. We make an impact.

Collaborate: We collaborate closely with each other, our partners and customers. This approach builds trust and enables us to fear less and take risks so that we can better serve our customers more quickly. We are competitive and tenacious. We go above and beyond for our team mates and customers. We are curious and seek the best. So, we push each other in a respectful, collaborative way. We learn from our mistakes and move forward so we can fear less and make the game-changing bets.

Create: We are doing something that’s never been done before. We are curious. We’re inventing solutions for complex global problems. Whether we write code or work with customers, we create every day, and are tenaciously results-focused.  We create never-been-done-before solutions that change the way people do business and live their lives.  We pioneer partnerships with the best companies & investors worldwide. We create our own futures and pursue ambitious opportunities that transform our careers.

Impact:  We’re changing the world in all kinds of ways. What we are doing together has a BIG impact on people, companies and organizations.  We improve customers’ core businesses in a meaningful way. We transform lives by enabling people to focus more time on what matters so they can move life and business forward. And, that is meaningful to us.  

Six questions you should ask yourself before coming to work at DocuSign?

  1. Do you want to make an impact on your customers and communities? Is that a must-have in a job for you?
  2. Are you collaborative, passionate and smart?
  3. Do you like to build and create ... and are OK with ambiguity?
  4. Do you equate fun with taking on hard problems?
  5. Are you tenacious and committed and selfless?
  6. Do you want to transform the way people work, live and connect?

If you have answered yes to all of the above and remain interested in DocuSign, please check out the opportunities and job openings at DocuSign because it sounds like you might fit and do well here!


Core Values 

  • Customer Focus - We are committed to our customers' measurable success through their adoption of DocuSign's revolutionary products and world-class services.
  • Innovation We continuously elevate everything we do to drive the Digital Transaction Management industry. 
  • Executional Excellence We collaboratively plan, relentlessly execute, and own our results. 
  • Impact We commit to take action to make a positive, measurable impact on our business, communities and relationships.
  • Integrity - We believe trust and respect are the results of engaging fairly and honestly with our customers, partners and team

Life at DocuSign 

We met with 62 employees across levels, geographies, tenures, functions,
genders, sexual orientation, ages, and ethnicities.

We listened as they told us … why they joined DocuSign, why they stay, and what inspires them about our people, product, place and purpose.

The answer? It’s the team, and it’s the massive opportunity to have a meaningful impact.

Here are the 5 things that — mixed together in that special way — define who we are and how we are different.

  1. The opportunity is massive -- both in terms of the business and our careers.
  2. We are making a meaningful impacton our customers lives and our communities.
  3. Our people are collaborative, passionate and seasoned. This is not our first rodeo.
  4. We build and create things – great companies, partnerships and friendships.
  5. The harder the problem, the more fun we have.

Oh, and there is one more thing: We’re tenacious and committed to see this through to the finish.

Don’t take our word for it. Read what our employees have to say from around the world -- Singapore to Sydney to Tokyo to Seattle to San Francisco to Chicago to New York to Sao Paulo to Dublin to London to France to Tel Aviv:

“We have so much left to do to reach our potential. We are only 5% along the way in our journey.”

“This is a place to build a legacy and a career with almost limitless opportunities that are concrete.”

“I have the opportunity to grow with the company and in my career. To work with global clients -- the cultures are different and have different requirements. That is interesting because it impacts product design.”

“The opportunity for growth in Asia and for my own career is compelling. I want to be a pioneer and grow the Asian market and grow into a leadership position.”

“The opportunities for professional growth and development are unique. I can learn from a great leadership team and also contribute some of my own knowledge. That equation is compelling.”

“I have worked in IT sales for 25 years and have never seen anything like it. I wake up every morning and know this is it. It will be something we tell our grandchildren about.”

“DocuSign is just as valuable to enterprise as it is to consumers. It is one of the most unique businesses I’ve seen.”

“We do meaningful work here. I am doing something that is meaningful. It can make a ton of impact on people’s lives. We are in a position to change day-to-day workflow for every business and person around the world.”

“At IBM, I was selling a product that was integrated into DocuSign. The WOW factor during the demo was always DocuSign. Still I was killing myself to achieve a 25%-39% win rate. Now, at DocuSign, my win rates are high because our solution is intuitive and compelling to all businesses.”

“The executives are down- to-earth. Here we build deep friendships built on trust, openness and honesty. It feels like more than a job because people are putting their souls and lives into this family. We are all in this together.”

“The vibe of the place, the culture – that’s what drew me to DocuSign. The excitement. I could feel it. People are working from a place of inspiration versus obligation. Everybody has a strong belief in the mission of the company. We are a mission-driven, service-oriented place.”

“DocuSign is fast-growing and has a positive culture. We have seasoned execs with massive experience who are great at pattern recognition. And they push us to do better in a respectful and supportive way.”

“The team and the people I work with – that’s what keeps me here. The level of care I have for the team and the relationships I have built, making connections with co-workers was and is very important to me. And I have that at DocuSign.”

“Most people aren’t ready for this. This is a place for those who are ready to pave new ground, to take the machete and hack away at new trails. I have never worked so hard in my life for so many years in a row. I didn’t know I had it in me. But it’s the mission. I was able to tap into things I didn’t know I had. It’s not easy but it’s exciting. I’m thrilled to be here.”

“Everyday is different. No groundhog days here. You have to be able to handle change. That is constant. There are a lot of moving pieces and always a new person in the mix.”

“What we are doing is really challenging but entirely doable. Do something that matters and is challenging. That is my recipe for happiness.”

“It’s a hard problem to solve because of the legal, technological and cultural challenges. Problems you can solve in 5 minutes are not fun. Problems you can solve in 5 years are. There is no playbook for what we are doing globally.”

“Right now we are in a very exciting spot. As a designer, we get the chance to create a new brand – that is very interesting to creative people. You rarely get the chance during your career to create a brand.”

 “We are at that moment in time where we get to build it right from the beginning. There is a commitment from management to that ideal – to build it right. The most compelling proposition to me is the ability to have an impact, to own something and to build a team that acts like owners.”

“It’s a high-growth company with lots of opportunities to put your own mark on how things get built. We have so much to do. It’s like a big table with clay in the middle. There is always more we can do to shape the future.”

“The market opportunity is so big, I’ve got to see how it ends. I am curious. We do it to see what is possible. It’s an art. It’s creation. We are builders.”

“We are curious. We are passionate about creating and inventing the future.”

“We are just getting started on a solution that can touch billions of people.”

We're proud to be honored with the following awards and recognition! 

2015

  • DellInnovators 2016 Founders 50 List
  • Tabby Awards Winner - Productivity Apps 2015
  • San Francisco Business Times - 10th Annual Bay Area CFO Awards
  • Mobby Awards Winner - Small Business & Professionals App 2015
  • Best Productivity App Regalix SVBA 2015
  • Silicon Valley Business App Awards 2015
  • SF Business Times Bay Area's Most Admired CEO award for Game Changer category 2015
  • Ernst and Young Entrepreneur of the Year Award 2015

2014

  • Glassdoor’s Employees’ Choice Award - Top 50 Medium Sized Companies, Glassdoor, 2014
  • Bank of America Merrill Lynch recognized DocuSign, Inc. (DocuSign®) for enterprise technology innovation as The Global Standard for Digital Transaction Management™.
  • Tabby Award Winner -- Best Consumer Personal Productivity & Finance App" for Android 2014

  • Microsoft Office and SharePoint App Developer of the year Winner 2014

  • Sirius Decisions ROI Awards 2014

  • NetSuite Partner of the Year Award – Suite Partner 2014

  • AlwaysOn OnDemand Top 100 Company 2014

  • Seattle Business: Washington's 100 Best Companies To Work For 2014

2013

  • Best Productivity App, Silicon Valley Business App Award, 2013
  • Best App for Traveling Abroad, Mashable¹s List of 10 Best Apps for Traveling Aboard, 2013
  • Data Innovation of the Year, Cloud Computing Awards, 2013
  • Top 10 Software Companies (#3), Inc Hire Power Awards, 2013
  • Top 10 Washington Companies (#1), Inc Hire Power Awards, 2013
  • Net 100 Winner (#10), Entrepreneur, 2013
  • Most Innovative Real Estate Agent App (Tool or Vendor -­ Cartavi), Inman News Innovator Awards, 2013
  • Best in Tech for Real Estate ­ (Cartavi), Chicago Agent Magazine, 2013
  • Top 50 Real Estate Tech Solutions ­ (Cartavi), Housing Wire, 2013
  • 50 Best Companies to Sell For, Selling Power, 2013
  • Best Companies to Work For, San Francisco Business Times, 2013
  • 100 Best Companies to Work For, Seattle Business Magazine, 2013
  • AlwaysOn Global 250, AO Network, 2013
  • Finalist ­- Best Cloud Infrastructure, The Cloud Computing Awards, 2013
  • Finalist - Best Web Services Excellence, Cloud Computing Awards, 2013
  • SIlver - Productivity, Seattle Business Tech Impact Awards, 2013
  • Silver - Business Optimizations ­ (DocuSign Ink), Edison Awards Innovative Services, 2013
  • Top Real Estate Leaders (Keith Krach), Inman News, 2013
  • Top Real Estate Leaders (Glenn Shimkus), Inman News, 2013
  • Advocate Marketing Program of the Year, Bammie, 2013
  • Top 50 Content Marketing Awards (#1), Kapost, 2013
  • Finalist - Best Social Campaign, Eloqua Markie Award, 2013
  • Markie Winner ­, Eloqua Markie Award, 2013

2012

  • Best in Tech for Real Estate ­ (Cartavi), Chicago Agent Magazine, 2012
  • 50 Best Companies to Sell For, Selling Power, 2012
  • Best Best Companies To Work For, Silicon Valley Business Journal, 2012
  • 100 Best Companies to Work For, Seattle Business Magazine, 2012
  • Hottest Seattle Company, Lead411, 2012
  • Global Top 100, Red Herring, 2012
  • Lead Generation and Nurturing - Gold, Marketing Excellence Award ­, 2012
  • Best Inside Counsel - Finalist, Puget Sound Business Journal, 2012
  • Top 50 Business Apps for the iPad and iPhone, iBusiness Magazine, 2012
  • Best Productivity App (DocuSign Ink), MediaPost's Appy Awards, 2012
  • Consumer Product/Service of the Year (DocuSign Ink), Washington Technology Industry Association (WTIA) Industry Achievement Awards, 2012

2011

  • Top 5 iPad Productivity App (DocuSign Ink), Apple App Store Rewind, 2011

DocuSign Reviews

4.6
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
DocuSign CEO Daniel Springer
Daniel Springer
202 Ratings
  • Featured Review

    Helpful (6)

    "Another year, another review!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at DocuSign full-time (More than 3 years)

    Pros

    Let's see, it's been a bit over two years for me. A lot has changed in that time, and I'd easily say most of it for the better.

    The company continues to grow, but the neck-breaking pace of my first 1-2 years has slowed. It feels more sustainable (we're definitely still growing) and that the focus is on maturity.

    We have a new CEO that seems to know what he's doing, or at least what he wants to do. He's been very consistent, very open, and prioritizes communication and answers the hard questions.

    The goals for the company are well outlined and the future is in sight. There are still more changes to be made for all the orgs within the company to align, but those changes are well on their way and so far they seem well thought out and appropriate.

    There continues to be an abundance of opportunity to serve in our local communities through IMPACT events. And while the internal socializing (happy hour) has been cut back, when we do have them, they seem to be higher quality and worth while.

    Personally, I've been given a lot of opportunity to grow and succeed here. I am proud of what we do as a company, and blessed to be apart of it with. I look forward to many more years of learning, being challenged, and ultimately, growing.

    Cons

    With our IPO around the corner, you feel the belt tightening. More scrutiny for travel and money expenditure in general, but I'd say it's both a good thing and to be expected.

    Our benefits are slowly, but surely, expanding with the most recent being 6 months of leave for a new child, which is incredible. But, this is the con section, so I'll say that I hope our benefits in the area of 401k matching materialize after our IPO.

    There's still some inter-org struggles in terms of communication and usage of resources, but the silver lining is that our leadership is aware and directly working on it now. I feel it will be addressed by the end of this year and we'll be able to move forward better united.

    Advice to Management

    Keep up with the hard conversations and the hard decisions as we move into the next phase of the company.

    The consistent CEO/executive communication has been awesome, so please keep doing that as well.

    Don't be afraid to share bad news - I would hope and expect us to rally together regardless and overcome.

See All 627 Reviews

DocuSign Photos

DocuSign photo of: Hanging in the microkitchen in SEA digs
DocuSign photo of: #WhereIWork Whiteboards everywhere to write on. FUN!
DocuSign photo of: Reception Tulips to brighten up your morning
DocuSign photo of: Game face on for the day ahead
DocuSign photo of: Smiles all round
DocuSign photo of: Snack time in the Dublin office
See All PhotosSee All

DocuSign Interviews

Experience

Experience
57%
12%
31%

Getting an Interview

Getting an Interview
47%
26%
19%
4
2
1
1

Difficulty

2.9
Average

Difficulty

Hard
Average
Easy
  1. Helpful (1)  

    Senior Analyst Interview

    Anonymous Interview Candidate in San Francisco, CA
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. The process took 6 weeks. I interviewed at DocuSign (San Francisco, CA).

    Interview

    Recruiter was very prompt in sending a questionnaire upon receipt of my resume, and scheduling a phone interview for 9:30 the next morning. This was appreciated, however they didn't call at the scheduled time (due to a meeting) and I needed to reach out via email to get started. Then they had to run for another meeting but said they'd call back in 15 minutes to finish up – in fact they called back 1 hour later. So the initial screen call took about 2 hours.

    The hiring manager call went well and they were very complimentary, but as I was the first interview they were committed to having a process and seeing a certain number of candidates.

    After about two weeks I reached out to the recruiter for an update, and after 6 days their reply was that they'd moved on with other candidates. Then, 8 days after that, the same recruiter emailed to invite me for an onsite interview. Surprise!

    There were some delays in scheduling, and then things commenced with a web interview overseas. As a cautionary note, the recruiting coordinator’s email had a link for the web interview which asked me for a password and username. I hadn’t received this information. After a while searching I had the good luck of clicking in the email again and getting through (you couldn’t tell there were actually two links, and the second didn’t require sign-on – neither link indicated what was going on).

    The on-site interviews were oddly scheduled – they’d made the flight arrangements earlier than my availability window and I’d be in the city around 9am, but things wouldn’t begin until almost 12pm. What was described as an “Excel test” turned out to be only partly about Excel and actually more related to my functional specialty. It was so poorly written, I’m not sure if they took more than 20 minutes throwing it together. I had a couple of questions, but there wasn’t anyone around to answer them – basically the recruiting coordinator had shown me to the room and said a woman would drop off a computer, then a man showed up and said a different man would drop off a computer. Once it was dropped off – on my own to sink or swim. Just an odd process and really made things uncomfortable.

    The hiring manager was first to interview, but this conversation was awkward because of the time elapsed since our initial call. I wasn’t sure whether I should just repeat what I’d already covered, since it had been a few weeks and they had forgotten about me already. Also, this person made some unfounded comments like “I just think you’ll leave” and threw in some subtle ageism “with all these different jobs you’ve had” (aside: three employers in the last 10 years).

    Based on the travel schedule it was only about 5 hours of sleep, and at this point I’m sitting for 3 hours of afternoon interviews – knowing I’m not going to get an offer. The middle interviews were friendly although I was way more anxious than usual, bouncing around and gradually losing my voice. The last interviewer arrived with a computer and basically lead with “do you have any questions for me while I set this up?” which was pretty harsh considering I was on my 7th interview with DocuSign for this role. They proceeded to offer me the 7th and final opportunity to answer “tell me about yourself” which is easily my least favorite topic.

    Had to take a middle seat on the flight back, and wasn’t surprised when takeoff was delayed 45 minutes on the tarmac. Back in the middle of the night and straight to bed!

    Overall – it just seemed like nobody lead the process and it was a mess. Spending time and money on candidates isn’t going to pay off if you don’t care about them. How are you treating people? And how does that affect what you get from them? I feel bad because I could/should have performed better but it was a rough process, the environment seemed somewhat clinical and potentially political. For some reason, I've had bank interviews that were way more welcoming.

    Interview Questions

See All 207 Interviews

DocuSign Awards & Accolades

  • CNBC Disruptor 50 List, CNBC, 2017
  • FinTech Breakthrough Award, 2017 FinTech Breakthrough Awards, 2017
  • 2017 Webby Awards:People's Voice Winner for Professional Services, Webby Awards, 2017
  • 2017 Techies Winner - Best Mobile Tech for Enterprises, Tech World, 2017
  • 2017 Nominee: Best Mobile App for Business, Glomo Awards, 2017
See More

Work at DocuSign? Share Your Experiences

DocuSign
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or