Mission: At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence. In so doing, we create opportunities and value for employees, clients, customers, communities and shareholders.
Teleperformance in Greece was recognized for its "Best Workplace Diversity Strategy" at the "2017 Human Resources (HR) Awards". The ‘Human Resources (HR) Awards’ are organized annually by HR Professional magazine and Boussias Communications; aiming to illuminate and highlight the initiatives, practices and policies of Human Resources Management in the Greek Market. Teleperformance in Greece participates in the ‘Resourcing & Diversity Category” of this year’s awards and was awarded for its ‘Culture of Multiculturalism’ practices.
Teleperformance in Portugal won the Best Customer Service Award at the Contact Center World Awards! The 2017 edition recognized the best companies in the industry. Thank you to Contact Center World for this great honor and congratulations to everyone at Teleperformance in Portugal for this great achievement!
We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work® in various countries and was included in Forbes’ 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global’s Global Best Employers™ Program.
As one of the world’s largest private sector employers, we strive to keep our employees happy. This, in turn, will allow us to continuously transform passion into excellence.
At Teleperformance, we rely on these Five Elements to guide us as we work hard every day in delivering an outstanding customer experience for our clients. They are:
Our mission is simple: to deliver an outstanding customer experience at every single opportunity through the use of omnichannel solutions. We aim to help our clients get a deeper understanding of their customers. We strive to continuously transform passion into excellence, and create opportunities for our employees, clients, customers, and community.
We have participated in various activities that display our passion for the environment, human rights, health, and gender equality.
As part of our people-centric culture, we have recognized our duties to practice social responsibility through these initiatives: Citizen of the World, Citizen of the Planet, and UN Global Compact Initiative. For Teleperformance, this is our way of addressing the needs of our environment and the less fortunate.
Our efforts in giving back to the community have amassed incredible results. In 2016, Citizen of the World had raised more than $4.8 million in cash and in-kind donations. Since 2006, we have raised a total of $28 million in donations. In 2016, our volunteers worldwide clocked 66,643 hours for charitable and environmental causes.
As part of our mission to transform passion into excellence, we remain committed to making a positive difference in people’s lives. We are dedicated in changing the world for the better. For more information on our corporate social activities, read our 2015 report: http://www.teleperformance.com/media/2598169/teleperformance-2015-csr-report-online-edition.pdf
We are a company that treats our employees with passion.
Teleperformance knows the importance of rewarding our employees’ hard work with fun and benefits that promote health and well-being. Keeping our employees engaged through activities and events creates more room for success, as we believe that happy employees yield excellence.
Teleperformance’s For Fun Festival is an annual festival that celebrates the unique artistic talents of our people from all over the world. This is where our employees’ talents—hidden or not—in dance, music, and art are put under the spotlight. See our gallery: http://www.teleperformance.com/en-us/best-place-for-people/for-fun-festival
The Teleperformance Sport Club is a worldwide program that promotes sports as a tool for physical well-being and a higher quality of life. This program encourages respect and cultural diversity in the spirit of healthy competition. See our gallery: http://www.teleperformance.com/en-us/best-place-for-people/sport-club
Passion 4U is a worldwide initiative that focuses on creating a stress-free environment for our employees. This is a program that aims to inspire our people to make healthy lifestyle choices as a way for them to minimize stress in the workplace, as well as in their personal lives.
I have been working at Teleperformance full-time (More than a year)
It was a good environment to work on, to all type of people regardless to the skin color, religion, sexual orientation, language that all could perform and prefer.
The way they lead, lays to keep a company going but not improving or updating, it could be really helpful to command and provide at the same time. The agent in my case would perform new ways and point of views, directly related to human resources for example, improving hand to hand with the co-worker.
Advice to Management
Supervise and lookup agents and staff opportunity areas and work on it, implement some attention and resource to the co-worker that way the response to productivity and success will increase due metrics.
I applied online. The process took 1 day. I interviewed at Teleperformance (Henrico, VA).
First you take an skills assessment which you have to pass , then a Typing text and they make you listen to a call which you will be questioned on, 1 interview with hiring team then a interview with a supervisor of your department