Working at Teleperformance | Glassdoor

Teleperformance Overview

Paris (France)
10000+ employees
1978
Company - Public (RCF)
Research & Development
$2 to $5 billion (USD) per year
Passion. Integrity. Excellence. We are Teleperformance, the worldwide leader in outsourced omnichannel customer experience management.

For almost four decades, we have been helping our clients across 76 countries serving 160 markets strengthen their ... Read more

Mission: At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence. In so doing, we create opportunities and value for employees, clients, customers, communities and shareholders.

Company Updates

  • Another milestone unlocked for Teleperformance. As we continue to embrace the new normal and drive business continuity in uncertain times, we are proud to announce that Teleperformance in Germany has been recognized with the first ever Great Place to Work® (GPTW®) Award for any employer with more than 100 work-at-home employees in the country. This sparks our drive to continue ensuring employee safety and business continuity. Congratulations, Teleperformance in Germany! #Proud2BeTP

  • Here's to the start of many firsts! Teleperformance in Malaysia has been recognized as Great Place to Work® for the first time! We remain relentless in our goal to build a work environment that ensures the safety and well-being of our employees in such challenging times. Congratulations Teleperformance in Malaysia!

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Teleperformance – Why Work With Us?


Teleperformance thrives on creating interactions that build meaningful relationships. 

Our people make the difference, and this is one reason why we have devoted ourselves to cultivating growth and motivation in the workplace, to keep pushing our employees in the right direction. 

We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work® in various countries and was included in Forbes’ 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global’s Global Best Employers™ Program. 

As one of the world’s largest private sector employers, we strive to keep our employees happy. This, in turn, will allow us to continuously transform passion into excellence.

At Teleperformance, we rely on these Five Elements to guide us as we work hard every day in delivering an outstanding customer experience for our clients. They are:


 


Our mission is simple: to deliver an outstanding customer experience at every single opportunity through the use of omnichannel solutions. We aim to help our clients get a deeper understanding of their customers. We strive to continuously transform passion into excellence, and create opportunities for our employees, clients, customers, and community.

 

Teleperformance believes in the importance of giving back to the communities our employees and clients call “home.” 

We have participated in various activities that display our passion for the environment, human rights, health, and gender equality. 

As part of our people-centric culture, we have recognized our duties to practice social responsibility through these initiatives: Citizen of the World, Citizen of the Planet, and UN Global Compact Initiative. For Teleperformance, this is our way of addressing the needs of our environment and the less fortunate. 

Our efforts in giving back to the community have amassed incredible results. 


As part of our mission to transform passion into excellence, we remain committed to making a positive difference in people’s lives. We are dedicated in changing the world for the better.

We are a company that treats our employees with passion. 

Teleperformance knows the importance of rewarding our employees’ hard work with fun and benefits that promote health and well-being. Keeping our employees engaged through activities and events creates more room for success, as we believe that happy employees yield excellence. 

Teleperformance’s For Fun Festival is an annual festival that celebrates the unique artistic talents of our people from all over the world. This is where our employees’ talents—hidden or not—in dance, music, and art are put under the spotlight.

The Teleperformance Sport Club is a worldwide program that promotes sports as a tool for physical well-being and a higher quality of life. This program encourages respect and cultural diversity in the spirit of healthy competition.

Passion 4U is a worldwide initiative that focuses on creating a stress-free environment for our employees. This is a program that aims to inspire our people to make healthy lifestyle choices as a way for them to minimize stress in the workplace, as well as in their personal lives.


Teleperformance Reviews

  • Featured Review

    Helpful (19)

    "A great company with work/life balance as a main focus"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst Senior
    Current Employee - Business Analyst Senior
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Teleperformance full-time (More than a year)

    Pros

    Dedicated management with an understanding of requirements and deadlines. Work/life balance is requested. Working on a weekend is very limited and not encouraged. Pay is competitive.

    Cons

    Benefits are pretty sparse. The best medical plan they offer still has a $3K out of pocket expense first for all medical expenses (co-pays aren't a thing on the plan), for single people and $6K for families.

    Advice to Management

    Pay for better health insurance and you will keep better employees.

See All 9,604 Reviews

Teleperformance Photos

Teleperformance photo of: Campus Reconquista
Teleperformance photo of: Campus Casino
Teleperformance photo of: Campus Adolfo de la Vega
Teleperformance photo of: Teleperformance USA
Teleperformance photo of: Teleperformance USA
Teleperformance photo of: Teleperformance USA
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Teleperformance Interviews

Experience

Experience
56%
22%
22%

Getting an Interview

Getting an Interview
53%
21%
8%
7
6
4
1

Difficulty

2.3
Average

Difficulty

Hard
Average
Easy
  1. Featured Interview

    Helpful (14)  

    CSR Interview

    Anonymous Employee in Cebu City (Philippines)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter. I interviewed at Teleperformance (Cebu City (Philippines)) in March 2019.

    Interview

    Overall, the process was fast, smooth and structured. Standard interviews- initial and account specific interviews and online competency tests.

    First, I underwent the initial interview along with 3 other applicants. Questions did not deviate from the contents of our resume. I passed and moved on to the skills tests. We did online typing and basic grammar exams. Afterwards, the final interview was conducted wherein a series of questions on commitment, skills and related information was asked of us. All interviews are done in groups of 4. After a half-day of tests and interviews, I immediately received a job offer- which I accepted.

    Interview Questions

    • Why did you apply here when came from a completely different working background?   1 Answer
See All 1,910 Interviews

Teleperformance Awards & Accolades

  • Great Place to Work - Portugal, Great Place to Work Institute, 2015
  • MEXICO - Great Place to Work – North East Mexico Region, Great Place to Work Institute, 2014
  • MEXICO - Great Place to Work – Gender Equality, Great Place to Work Institute, 2014
  • Best Employers™, AON Hewitt, 2014
  • Great Place to Work - Brazil, Great Place to Work Institute, 2014
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Pledges & Certifications

Veteran Hiring Commitment

Committed to helping America's military veterans find work

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