Working at Teleperformance | Glassdoor

Teleperformance Overview

Paris (France)
10000+ employees
1978
Company - Public (RCF)
Research & Development
$2 to $5 billion (USD) per year
Passion. Integrity. Excellence. We are Teleperformance, the worldwide leader in outsourced omnichannel customer experience management.

For almost four decades, we have been helping our clients across 76 countries serving 160 markets strengthen their ... Read more

Mission: At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence. In so doing, we create opportunities and value for employees, clients, customers, communities and shareholders.

Company Updates

  • Teleperformance in Greece was recognized in three categories at the 2018 Human Resources Awards: a Gold award for its "Does It Really Matter?" Multicultural Sourcing & Diversity approach, a Bronze award for its "Health & Well-Being —Our People Matter" Program, and a Bronze award for its "TP CSR Engaging Employees Program." This is further proof that our employees are our priority. Congratulations! #Proud2beTP

  • Teleperformance's acquisition of Intelenet Global Services has resulted in a 300,000-strong team of passionate individuals committed to elevating the customer experience through technology and meaningful interactions. Welcome to the TP Family, Bhupender Singh and the rest of the Intelenet team! #DreamTeamTogether

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Teleperformance – Why Work For Us?


Teleperformance thrives on creating interactions that build meaningful relationships. 

Our people make the difference, and this is one reason why we have devoted ourselves to cultivating growth and motivation in the workplace, to keep pushing our employees in the right direction. 

We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work® in various countries and was included in Forbes’ 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global’s Global Best Employers™ Program. 

As one of the world’s largest private sector employers, we strive to keep our employees happy. This, in turn, will allow us to continuously transform passion into excellence.

At Teleperformance, we rely on these Five Elements to guide us as we work hard every day in delivering an outstanding customer experience for our clients. They are:


 


Our mission is simple: to deliver an outstanding customer experience at every single opportunity through the use of omnichannel solutions. We aim to help our clients get a deeper understanding of their customers. We strive to continuously transform passion into excellence, and create opportunities for our employees, clients, customers, and community.

 

Teleperformance believes in the importance of giving back to the communities our employees and clients call “home.” 

We have participated in various activities that display our passion for the environment, human rights, health, and gender equality. 

As part of our people-centric culture, we have recognized our duties to practice social responsibility through these initiatives: Citizen of the World, Citizen of the Planet, and UN Global Compact Initiative. For Teleperformance, this is our way of addressing the needs of our environment and the less fortunate. 

Our efforts in giving back to the community have amassed incredible results. 


As part of our mission to transform passion into excellence, we remain committed to making a positive difference in people’s lives. We are dedicated in changing the world for the better.

We are a company that treats our employees with passion. 

Teleperformance knows the importance of rewarding our employees’ hard work with fun and benefits that promote health and well-being. Keeping our employees engaged through activities and events creates more room for success, as we believe that happy employees yield excellence. 

Teleperformance’s For Fun Festival is an annual festival that celebrates the unique artistic talents of our people from all over the world. This is where our employees’ talents—hidden or not—in dance, music, and art are put under the spotlight.

The Teleperformance Sport Club is a worldwide program that promotes sports as a tool for physical well-being and a higher quality of life. This program encourages respect and cultural diversity in the spirit of healthy competition.

Passion 4U is a worldwide initiative that focuses on creating a stress-free environment for our employees. This is a program that aims to inspire our people to make healthy lifestyle choices as a way for them to minimize stress in the workplace, as well as in their personal lives.


Teleperformance Reviews

3.4
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Approve of CEO
Teleperformance Chairman and CEO Daniel Julien
Daniel Julien
592 Ratings
  • Featured Review

    "Excellent place to work and get management training"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in North Lauderdale, FL
    Current Employee - Anonymous Employee in North Lauderdale, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Teleperformance full-time (More than 5 years)

    Pros

    Overall great personnel to work with and expang and trade knowledge

    Cons

    A little more up training would be nice

    Advice to Management

    keep it going

See All 4,655 Reviews

Teleperformance Photos

Teleperformance photo of: Teleperformance USA
Teleperformance photo of: Teleperformance USA
Teleperformance photo of: Teleperformance USA
Teleperformance photo of: Teleperformance USA
Teleperformance photo of: Teleperformance USA
Teleperformance photo of: Teleperformance team
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Teleperformance Interviews

Experience

Experience
56%
22%
22%

Getting an Interview

Getting an Interview
54%
21%
8%
8
4
4
1

Difficulty

2.1
Average

Difficulty

Hard
Average
Easy
  1. Helpful (17)  

    Agent Interview

    Anonymous Employee in Shreveport, LA
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 3 days. I interviewed at Teleperformance (Shreveport, LA) in September 2010.

    Interview

    Too long, unprofessional, recruiter clearly didn't listen during interview. I sat there all day- almost 8 hours and waited for everyone who showed up with me to go through the process. I had to come back the next day for more paperwork. I spent nearly 12 hours with them before I even saw a dime of the $9/hour pay that was advertised at $12-$14/hour. Shady practices, misleading information in ads, long wait times. But if you are desperate, pack a lunch and go, they hire everyone that walks through the door.

    Interview Questions

    • N/A. Show up to the interview, you will get the job.   1 Answer
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Teleperformance Awards & Accolades

  • Great Place to Work - Portugal, Great Place to Work Institute, 2015
  • MEXICO - Great Place to Work – North East Mexico Region, Great Place to Work Institute, 2014
  • MEXICO - Great Place to Work – Gender Equality, Great Place to Work Institute, 2014
  • Best Employers™, AON Hewitt, 2014
  • Great Place to Work - Brazil, Great Place to Work Institute, 2014
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