Working at Teleperformance | Glassdoor

Teleperformance Overview

Paris (France)
10000+ employees
1978
Company - Public (RCF)
Business Services
$2 to $5 billion (USD) per year
Passion. Integrity. Excellence. We are Teleperformance, the worldwide leader in outsourced omnichannel customer experience management.

For almost four decades, we have been helping our clients across 74 countries serving 160 markets strengthen their ... Read more

Mission: At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence. In so doing, we create opportunities and value for employees, clients, customers, communities and shareholders.

Company Updates

  • The Philippines Department of Trade and Industry – PEZA recognizes Teleperformance with two major awards – for Outstanding Employer of the Year and for Outstanding Community Project of the Year. Congratulations to our team! http://glassdoor.com/slink.htm?key=vQdZF

  • Teleperformance in Greece was recognized as ‘Best Workplace 2017 by the Great Place to Work (GPTW) Institute. This is the second time that Teleperformance receives this prestigious recognition in Greece.

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Teleperformance – Why Work For Us?


Teleperformance thrives on creating interactions that build meaningful relationships. 

Our people make the difference, and this is one reason why we have devoted ourselves to cultivating growth and motivation in the workplace, to keep pushing our employees in the right direction. 

We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally: in 2016, Teleperformance was named a Great Place to Work® in various countries and was included in Forbes’ 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global’s Global Best Employers™ Program. 

As one of the world’s largest private sector employers, we strive to keep our employees happy. This, in turn, will allow us to continuously transform passion into excellence.


At Teleperformance, we rely on these Five Elements to guide us as we work hard every day in delivering an outstanding customer experience for our clients. They are:


 


Our mission is simple: to deliver an outstanding customer experience at every single opportunity through the use of omnichannel solutions. We aim to help our clients get a deeper understanding of their customers. We strive to continuously transform passion into excellence, and create opportunities for our employees, clients, customers, and community.

 


Teleperformance believes in the importance of giving back to the communities our employees and clients call “home.” 

We have participated in various activities that display our passion for the environment, human rights, health, and gender equality. 

As part of our people-centric culture, we have recognized our duties to practice social responsibility through these initiatives: Citizen of the World, Citizen of the Planet, and UN Global Compact Initiative. For Teleperformance, this is our way of addressing the needs of our environment and the less fortunate. 

Our efforts in giving back to the community have amassed incredible results. In 2016, Citizen of the World had raised more than $4.8 million in cash and in-kind donations. Since 2006, we have raised a total of $28 million in donations. In 2016, our volunteers worldwide clocked 66,643 hours for charitable and environmental causes. 

As part of our mission to transform passion into excellence, we remain committed to making a positive difference in people’s lives. We are dedicated in changing the world for the better. For more information on our corporate social activities, read our 2015 report: http://www.teleperformance.com/media/2598169/teleperformance-2015-csr-report-online-edition.pdf


We are a company that treats our employees with passion. 

Teleperformance knows the importance of rewarding our employees’ hard work with fun and benefits that promote health and well-being. Keeping our employees engaged through activities and events creates more room for success, as we believe that happy employees yield excellence. 

Teleperformance’s For Fun Festival is an annual festival that celebrates the unique artistic talents of our people from all over the world. This is where our employees’ talents—hidden or not—in dance, music, and art are put under the spotlight. See our gallery: http://www.teleperformance.com/en-us/best-place-for-people/for-fun-festival 

The Teleperformance Sport Club is a worldwide program that promotes sports as a tool for physical well-being and a higher quality of life. This program encourages respect and cultural diversity in the spirit of healthy competition. See our gallery: http://www.teleperformance.com/en-us/best-place-for-people/sport-club 

Passion 4U is a worldwide initiative that focuses on creating a stress-free environment for our employees. This is a program that aims to inspire our people to make healthy lifestyle choices as a way for them to minimize stress in the workplace, as well as in their personal lives.


Teleperformance Reviews

2.6
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Recommend to a friend
Approve of CEO
Teleperformance CEO Paulo César Salles Vasques
Paulo César Salles Vasques
527 Ratings
  • Helpful (1)

    "My experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in North Lauderdale, FL
    Former Employee - Customer Service Representative in North Lauderdale, FL
    Doesn't Recommend

    I worked at Teleperformance full-time (Less than a year)

    Pros

    Company rewards you for performance, they do small things to motivate you on the job. Environment is friendly.

    Cons

    Too much unprofessional people are employed in the company, I believe hiring process should be revamped not because someone passes a typing rest qualifies them to get a job. I believe TP hires anyone with a pulse. Also the micro managing from supervisors are ridiculous, if you are a leader you have to show respect to your peers and those you are in charge of. Too many supervisors going off their vibe and relations with people if you aren't friends with them they try to get you fired. It is ridiculous and management ought to look into this very seriously. It doesn't make sense you hire people pay for training to do the same thing next few weeks. They do have a very high turn over rate. So if you read I wasn't being bias in my comments the company and its overall goals are ok it is the people they have nothing that is making a very bad reputation in people's eyes and mouth.

    Advice to Management

    You need to address the hiring issue, the training of supervisors, make sure that are fit and mentally ready for a leadership role. Too much unprofessional people and issues goes in your organization daily. Managers only make things look pretty when you are coming to the sites and this is North Lauderdale by the way. You are given a handbook about professionalism and by day 2 every thing changes. Some supervisors does not know how to approach staff members and numerous reports have been made to HR about them.

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Teleperformance Interviews

Experience

Experience
52%
23%
23%

Getting an Interview

Getting an Interview
52%
21%
8%
7
4
4
0

Difficulty

2.1
Average

Difficulty

Hard
Average
Easy
  1. Helpful (154)  

    Customer Service Representative Interview

    Anonymous Employee in Sierra Vista, AZ
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 3 days. I interviewed at Teleperformance (Sierra Vista, AZ).

    Interview

    Prior to anything they will schedule a phone interview. A test then follows at the in person interview which tests your typing skills, your ability to comprehend technology and test your math skills. Also, a drug test is conducted which swabs your saliva.

    Interview Questions

    • Why do you think you will be successful here?   1 Answer
See All 640 Interviews

Teleperformance Awards & Accolades

  • Great Place to Work 2017 in Greece, Great Place to Work Institute, 2017
  • PEZA Outstanding Employer and Community Project of the Year Awards, Philippine Economic Zone Authority (PEZA), 2017
  • Great Place to Work® (GPTW) in Dominican Republic, Great Place to Work® (GPTW), 2016
  • Great Place to Work® (GPTW) El Savador, Great Place to Work® (GPTW), 2016
  • Great Place to Work® (GPTW) Women Brazil, Great Place to Work® (GPTW), 2016
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