Teleperformance Pay & Benefits | Glassdoor

Teleperformance Overview

Paris (France)
10000+ employees
1978
Company - Public (RCF)
Research & Development
$2 to $5 billion (USD) per year
Passion. Integrity. Excellence. We are Teleperformance, the worldwide leader in outsourced omnichannel customer experience management.

For almost four decades, we have been helping our clients across 74 countries serving 160 markets strengthen their ... Read more

Mission: At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence. In so doing, we create opportunities and value for employees, clients, customers, communities and shareholders.

Company Updates

  • Teleperformance in Greece was recognized for its "Best Workplace Diversity Strategy" at the "2017 Human Resources (HR) Awards". The ‘Human Resources (HR) Awards’ are organized annually by HR Professional magazine and Boussias Communications; aiming to illuminate and highlight the initiatives, practices and policies of Human Resources Management in the Greek Market. Teleperformance in Greece participates in the ‘Resourcing & Diversity Category” of this year’s awards and was awarded for its ‘Culture of Multiculturalism’ practices.

  • Teleperformance in Portugal won the Best Customer Service Award at the Contact Center World Awards! The 2017 edition recognized the best companies in the industry. Thank you to Contact Center World for this great honor and congratulations to everyone at Teleperformance in Portugal for this great achievement!

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Teleperformance – Why Work For Us?


Teleperformance thrives on creating interactions that build meaningful relationships. 

Our people make the difference, and this is one reason why we have devoted ourselves to cultivating growth and motivation in the workplace, to keep pushing our employees in the right direction. 

We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work® in various countries and was included in Forbes’ 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global’s Global Best Employers™ Program. 

As one of the world’s largest private sector employers, we strive to keep our employees happy. This, in turn, will allow us to continuously transform passion into excellence.


At Teleperformance, we rely on these Five Elements to guide us as we work hard every day in delivering an outstanding customer experience for our clients. They are:


 


Our mission is simple: to deliver an outstanding customer experience at every single opportunity through the use of omnichannel solutions. We aim to help our clients get a deeper understanding of their customers. We strive to continuously transform passion into excellence, and create opportunities for our employees, clients, customers, and community.

 


Teleperformance believes in the importance of giving back to the communities our employees and clients call “home.” 

We have participated in various activities that display our passion for the environment, human rights, health, and gender equality. 

As part of our people-centric culture, we have recognized our duties to practice social responsibility through these initiatives: Citizen of the World, Citizen of the Planet, and UN Global Compact Initiative. For Teleperformance, this is our way of addressing the needs of our environment and the less fortunate. 

Our efforts in giving back to the community have amassed incredible results. In 2016, Citizen of the World had raised more than $4.8 million in cash and in-kind donations. Since 2006, we have raised a total of $28 million in donations. In 2016, our volunteers worldwide clocked 66,643 hours for charitable and environmental causes. 

As part of our mission to transform passion into excellence, we remain committed to making a positive difference in people’s lives. We are dedicated in changing the world for the better. For more information on our corporate social activities, read our 2015 report: http://www.teleperformance.com/media/2598169/teleperformance-2015-csr-report-online-edition.pdf


We are a company that treats our employees with passion. 

Teleperformance knows the importance of rewarding our employees’ hard work with fun and benefits that promote health and well-being. Keeping our employees engaged through activities and events creates more room for success, as we believe that happy employees yield excellence. 

Teleperformance’s For Fun Festival is an annual festival that celebrates the unique artistic talents of our people from all over the world. This is where our employees’ talents—hidden or not—in dance, music, and art are put under the spotlight. See our gallery: http://www.teleperformance.com/en-us/best-place-for-people/for-fun-festival 

The Teleperformance Sport Club is a worldwide program that promotes sports as a tool for physical well-being and a higher quality of life. This program encourages respect and cultural diversity in the spirit of healthy competition. See our gallery: http://www.teleperformance.com/en-us/best-place-for-people/sport-club 

Passion 4U is a worldwide initiative that focuses on creating a stress-free environment for our employees. This is a program that aims to inspire our people to make healthy lifestyle choices as a way for them to minimize stress in the workplace, as well as in their personal lives.


Teleperformance Reviews

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Teleperformance Chairman and CEO Daniel Julien
Daniel Julien
70 Ratings
  • "Great place to work but not for everyone"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Teleperformance full-time

    Pros

    consistent hours with overtime available

    Cons

    customers can be overwhelming at times

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Teleperformance Photos

Teleperformance photo of: Teleperformance USA
Teleperformance photo of: Teleperformance USA
Teleperformance photo of: Teleperformance USA
Teleperformance photo of: Teleperformance USA
Teleperformance photo of: Teleperformance USA
Teleperformance photo of: Teleperformance team
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Teleperformance Interviews

Experience

Experience
54%
23%
22%

Getting an Interview

Getting an Interview
52%
21%
8%
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Difficulty

2.1
Average

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  1. Helpful (60)  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience
    Average Interview

    Interview

    First question they ask is do you have an open availability. I did not so I didn't get the interview which is a bummer because I feel like i was being lied to because it's a 24 hour job.

    Interview Questions

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Teleperformance Awards & Accolades

  • Great Place to Work 2017 in Greece, Great Place to Work Institute, 2017
  • Teleperformance has met the requirements of the Verego Social Responsibility Standard (Verego SRS), The Verego Social Responsibility Standard (SRS), 2017
  • Outstanding Employer of the Year, The Philippines Department of Trade and Industry – PEZA, 2017
  • Outstanding Community Project of the Year, The Philippines Department of Trade and Industry – PEZA, 2017
  • Teleperformance has been named a 2017 Global Outsourcing 100 company by IAOP., IAOP Global Outsourcing 100, 2017
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