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Who We Are:
Our Values
What We Want to Be
Bright Wood Vision
Bright Wood will be the model of excellence that the industry will measure itself by and strive to copy.
Why We Do It
Bright Wood Mission
To constantly improve the quality of our individual lives.
How We Do It
Quality Commitment
We are committed to providing quality products and services that consistently meet our customers’ expectations.
Our quality assurance program is based on prevention and continuous improvement.
Building Quality into the Process
Bright Wood has a process-driven approach to quality. We believe that you cannot inspect quality into a part, instead you must build quality into the process.
The quality process governs our activities to produce predictable results. Bright Wood’s quality process is documented in our ISO 9001: 2008 compliant systems and procedures. We have been audited by the top window and door manufacturers in the U.S. and received high marks on each occasion for our ISO compliance and lean culture.
Lean and Visual Factory
Bright Wood is committed to being a lean and visual workplace. Lean helps us reduce time from processes. Our visual workplaces communicate vital information so we do not waste time searching, waiting, wondering, guessing, reworking, being interrupted, etc.
We use a variety of methodologies to maintain and improve our lean/visual factory. For example, we create visual order with Workplace Organization so people know where to find everything they need. Visual method sheets posted in workstations make it easier to perform standard work consistently. Other tools like statistical process control (SPC) and visual control charting also contribute to predictable results in the manufacturing processes.
Using Plan-Do-Check-Act to Make the Right Corrective Action
Bright Wood’s corrective action process follows Deming’s Plan-Do-Check-Act (PDCA) method. Our customers — both internal and external — are involved. Together we identify root causes, find solutions, and implement them. Later we follow up to confirm the desired results have been achieved and maintained.
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