Pros
I'm a current employee, over 4 years. I was around for the "Country Boys" as well, yes, they were bad, everything true. The new Burt and Associates is better. Management is a little off, but we can lay that blame at the feet of several different people and circumstances. Ken Bone is the CEO, and yes, due to a family issue, he's temporarily turned the management over to a trusted employee who does the best he can to ensure we stay alive. Sales department, I don't work that department. This former employee though, gave up when the fiance got fired because they were promised collection manager by a new Sales manager who never placed a new client on her own, never did anything that benefited this company and is a proven job hopper. Fiance raised enough stuff to be escorted out of the office and left the significant other holding the fallout. The commenting party was left alone, to DO A JOB, which included pay verifies, obtaining documentation on accounts and, basically, helping us collectors help to maintain the business. In the last two months of this poster's employment with Burt and Associates, my paid to client fee dropped by half, nasty account notes became the norm and most of us were glad to see the bad attitude walk out the door. Bye Felicia!
Cons
There's a VP that rarely makes an appearance. No guidance to employees in that department and they are in a difficult position. It's a growing company with struggles, but again, most are trying to make it right and do what's ethical.