This company's trustworthiness is gone. - Borrower Services Representative Celink Employee Review

1.0
Jan 25, 2019
Recommend
CEO approval
Business Outlook

Pros

- Used to be a close family like environment ran by caring and helpful management. - PTO- Some of the best PTO I've found in Michigan. - Busy work- There's usually a good amount of work to do to pass the time, if the computer system is working - Looks good on a resume, which helps you get out once you are in.

Cons

-The IT department can't seem to keep the system up and running for more than a few days, before it goes down sometimes for 2-3 straight days. Where you have nothing to do, but are forced to come in anyway. - Company has "merged", more of been taken over, by the company Financial Freedom. FF has a bad track record, and has been fined severely for fraud by the Federal Government. - After being taken over by FF, Celink started letting people go left and right. The company now has gotten rid of nearly half of it's employees., even upper management All the jobs are being shipped over to India or being solely handled by Financial Freedom employees out of Texas. -The new upper management that forced itself onto Celink's original staff is heartless, incompetent, and lazy. - More of a focus on filling the pockets of top management, and pleasing the Clients such as Reverse Mortgage Funding or AAG, rather than focusing on the treatment of senior citizens whose mortgages are held at Celink, or focusing on the employees of Celink and their morale.

Explore other reviews about Celink

5.0
Feb 24, 2026
Recommend
CEO approval
Business Outlook

Pros

They care about why they do what they do.

Cons

IT infrastructure is behind the times.

avatar
Celink Response
1mo
Thank you for taking the time to share your experience. We value your feedback.
1.0
Apr 19, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Work from home, PTO, Easy work

Cons

too much to list, a lot

avatar
Celink Response
1mo
Thank you for taking the time to share your feedback and for your many years of service with Celink. We’re glad to hear you valued the flexibility of working from home and certain aspects of the role. We also take all feedback seriously, especially when there are areas where we can improve. While your comments are broad, we are continuously working to enhance the employee experience through ongoing investments in leadership, communication, and workplace culture. We appreciate your contributions over the past 8 years and wish you the best in your future endeavors.
See reviews by: Helpful|Rating|Date|All