Coordinator - Anonymous employee Umart Online Employee Review

Fun job, some customers are great Local teams are great

-Upper management and CEO is incredibly toxic and manipulative -Most work is getting taken over by AI or outsourced to people that have no idea how things work -No proper cohesion between the stores -No proper procedures between stores, every store runs on their own terms -Minimum wage no matter what, even if you are appointed supervisor they will pay minimum wage and ignore any requests for proper compensation -Management is incredibly hateful towards employees who aren't performing perfectly -HR will happily break fair work laws -Any issues staff are having will be ignored by local and upper management -Store safety standards are completely ignored, no staff are trained on safety and emergency protocols -Any of the old stores are practically abandoned, no proper stock, no supplies -Management has expressed multiple times their willingness to deceive customers to drive more traffic -Unrealistic expectations from staff regarding hardware related services -Backend is a horrible mess, navigating is hell for new hires -Backend devs refuse to add anything, when issues are pointed out they insist it isn't an issue and will attempt to gaslight staff into thinking it is working -HR has shown they are happy to cut staff hours even at successful stores -HR has asked staff to work 6 days at a very busy store solo while juggling sales, online orders, deliveries and processing entire pallets worth of stock -Upper management is completely incapable of looking from the outside in, they can't see problems unless it's regarding lawsuits for taking 6 months to process a warranty, which also got outsourced

work indipendently friendly to starters

Basic salaries not much space to grow