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Arrow Senior Living

Engaged Employer

Would recommend to anyone - Receptionist Arrow Senior Living Employee Review

5.0
Feb 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing leadership, great benefits, high quality care, caring community

Cons

I cannot think of any!

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Arrow Senior Living Response
2mo
Thank you for taking the time to share your experience working with Arrow Senior Living. We’re grateful for your kind words about our leadership, benefits, and commitment to high‑quality care. Creating a supportive, caring culture for both our team members and residents is extremely important to us, and it’s rewarding to hear that reflected in your experience.

Explore other reviews about Arrow Senior Living

5.0
Jan 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Absolutely adored my time with Arrow, and only left because I moved out of state where they don't have any locations I could transfer to. Great team spirit, free meals during shifts, monthly meetings and training, quarterly bonuses. I felt like I was part of something that mattered-- and all the senior living companies say that, and I worked for 2 major ones in the StL region, and NONE of them ACTUALLY felt like that until I worked for Arrow. They genuinely care about the residents AND the staff that take care of them.

Cons

Not of fan of using the app to clock in. Sometimes you can't get service in the building, or it doesn't actually sense you are there yet and then by the time it does, you are clocking in late.

1.0
Mar 12, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Free meal for lunch I guess is fine, but the food is mediocre at best. Taking a full time job here could be fine as a stepping stone to another, much better organization but that is it.

Cons

The headline speaks for itself. Every department besides the Executive Director is practically stretched thin so they can get every single cent they pay you out of you which already isn't aligned with the work you do. Questionable and aggressive sales tactics despite targeting people who are in an emotional and vulnerable point in life, little actual support from leadership who only seems to talk to people below them in a condescending tone because they think they are all knowing. Have an opinion? Don't share it, they will be passive aggressive and make you feel lesser. Their way or the highway, it doesn't matter if they are right or wrong. None of the leadership are on the same page thus there is consistent miscommunication leading to varied expectations, poor practices, and inefficiencies. Promotions are not on merit but rather favoritism which is why leadership is so abysmal. CEO is ego driven and puts on the facade that she is caring and passionate when ultimately she only cares about her image and revenue, nothing more no matter how she spins it. Residents are only seen has dollar signs and leadership will do anything to nickel & dime them. This company operates like private equity, prices increase while quality decreases. Oh and no sick days! You have to use PTO which is already not enough given that you also are expected to work majority of major holidays and weekends. The work/life balance is poor but only if you are below regional level who seem to have more time off than multiple staff combined in a year. Turnover among all communities is insane, it feels like every week we are being introduced to someone new which alone should be a red flag to anyone.

1
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Arrow Senior Living Response
2mo
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet expectations, particularly in the areas of workload, communication, and leadership alignment. At Arrow, we are committed to creating environments where both residents and team members feel supported and set up to succeed. Senior living is meaningful and demanding work, and we continuously evaluate how we can better support our teams while delivering high-quality care. While we may see some aspects of your experience differently, we take feedback like this seriously and use it to reflect on where we can improve. A note from our CEO, Stephanie Harris: “I’m truly sorry that your experience left you feeling this way. I care deeply about our team members and the culture we are building. I would welcome the opportunity to better understand your perspective and learn from your experience.”
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