Pros
Supportive team culture with approachable seniors. Real project work from day one, good exposure to live issues, releases, and end-to-end workflows. Strong learning environment, trust, and opportunities to build confidence, ownership, and communication skills. Exposure to modern tools and technologies.
Cons
Steep learning curve initially for freshers. Handling production/live issues can be stressful during peak times. Sometimes multiple tasks run in parallel, so time management is important. Documentation/knowledge base can be improved for faster onboarding.