Communications between your trainers and your soon to be supervisor may sometimes fail. So it is best to make sure you make known to your supervisor everything guaranteed to you during your training, especially your specific schedule. Also, this position requires persuading members to schedule appointments and using sales techniques to do so. So if you are not good at sales type roles, you may not like this type of role. Lastly, if and when you have internet outages, it counts against your attendance, regardless of whether or not you have documentation. The same is true concerning doctors’ excuses—the absence still counts against you.