Fast Paced Call Center - Member Engagement Specialist Carenet Health Employee Review

2.0
Mar 3, 2026
Recommend
CEO approval
Business Outlook

Pros

The only pro I can state is that you’ll love your teammates. The company also has it’s own type of social media page where you can earn points based off of how well you perform. When you receive enough points, they can be exchanged for rewards like gift cards or other desired items you may see at some of your favorite stores.

Cons

Communications between your trainers and your soon to be supervisor may sometimes fail. So it is best to make sure you make known to your supervisor everything guaranteed to you during your training, especially your specific schedule. Also, this position requires persuading members to schedule appointments and using sales techniques to do so. So if you are not good at sales type roles, you may not like this type of role. Lastly, if and when you have internet outages, it counts against your attendance, regardless of whether or not you have documentation. The same is true concerning doctors’ excuses—the absence still counts against you.

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Carenet Health Response
2mo
Thank you for taking the time to share your feedback and for being part of the Carenet Health team. We’re glad to hear that you’ve had a positive experience with your teammates and that programs recognizing performance and engagement have been meaningful for you. Building a supportive team culture is something we value deeply. We also appreciate your candid feedback regarding communication between training and operations, role expectations, and attendance policies. Clear alignment during onboarding and training is essential so employees feel fully prepared and confident as they transition into their roles. Your comments about schedule clarity, internet outages, and documented absences are valuable and will be shared with the appropriate teams as we continue evaluating how to support employees while maintaining operational needs. Thank you again for your thoughtful suggestions and for the work you do each day supporting the members and patients we serve. Your feedback helps us continue strengthening the employee experience.

Explore other reviews about Carenet Health

5.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

I love my job here at Carenet and I have been here for 2 years. My boss is very supportive and encourages us!

Cons

I have no cons at this time.

5.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Carenet is a very supportive company, whether it be tech issues, personal issues, guidance....anything I have needed help with even if it was just to listen and lift me up positive, EVERY manager/ EVERY person I have had to have contact with in one way or another with the company, has been so helpful and there for me. That means more to me than they will ever know. I have worked many places, even into Management in my life, and have NEVER felt valued or appreciated in a way that Carenet has been here for me. I have been here one year, and it has been one ride on top of another....and they have been here for me 100 %. EVERYONE in the company I have had encounters with in anyway has made working here such a blessing in my life, and I am so thankful for the company and every manager that has helped or guided me, or even just was there during difficult times just to listen and be supportive. Carenet is hands down the best company ever.

Cons

In the year I have worked for the company, I honestly cannot say I have anything as far as cons go

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