Incredible place to work - great people, big impact - Anonymous employee Centre for ADHD Research & Excellence Employee Review

Flexible remote working - hours can be made flexible around childcare etc. Not drowning in meetings - most roles don’t have a calendar full of meetings, allowing you to crack on with the work itself. Friendly colleagues - plenty of lovely employees.

Job title of customer success is not at all what the role is- glorified customer success/admin role. Very little leadership/management - 1 to 1’s monthly, and leads managing teams too large. Meetings lack structure and are often just a ‘check in’. Never any feedback, good or bad. Promised fast progression- not at all the case. No KPI’s in place meaning productivity across team members differs drastically, and you have no idea if you’re doing well. Very poor communication from higher up in the company. Changes made without discussing with teams ‘in the know’. Changes often cause confusion and wider issues amongst employees and patients. Zero process improvement - the number of patients continues to grow, but nothing is done to improve processes. This causes massive backlogs for customers. Very little appreciation or acknowledgement of hard workers - those working the hardest are completely forgotten and just left in the background to get on with it. Pay- role requirements, such as levels of experience do not align with pay. No easy way to feedback- any feedback given never seems to be actioned. Employees losing faith and no longer sharing thoughts, or completing happiness surveys as it feels pointless.

Generally nice people, nice office in Canary Wharf

not really a very good place to work, difficult to get any guidance and pay was below market rate