Love helping people hear well again! - Customer Service hear.com Employee Review

I really enjoy my role as a HIS here. You’re not just doing basic check-ins with customers; I’m doing the full scope of the job—hearing evaluations, fittings, fine-tunings, and follow-ups—all through telehealth. The technology we use is smooth, which makes it much easier to focus on the customer rather than the software. The company culture is great, too. It’s a very forward-thinking environment and doesn’t feel like a traditional, rigid clinic. It’s been rewarding to see how much we can actually accomplish for people’s hearing without them needing to leave their house. If you're into the innovative side of audiology, you'll definitely appreciate the way hear.com does things.

Since it’s all remote, you definitely spend a lot of time in front of a camera. You also have to be patient with customers who aren't super tech-savvy—sometimes you’re helping with WiFi or tech setup before you can get to the actual appointment.

Yearly summit parties in Miami. SOME good commission months. WFH if you're not in Denver or Miami. 75k your first year is to be expected. Year 2+ is pretty consistently around 90k-100k.

During my time at Hear.com, the sales team underwent THREE pay cuts. They used to pay $4,800 dollars in commission for 18 net hearing aid sales. As of now, that would only be around $400 in commission. Be prepared to physically speak on the phone for 5.5 hours per day. If you do not hit this metric every single day, the next day, they WILL punish you by having you talk to an AI bot for HOURS, repeating the same lines over and over again.