Everyone is busy, nobody knows with what! Bring patience, you will indeed need that! - Anonymous employee Reap (Hong Kong) Employee Review

Where to begin? The company constantly overpromises and underdelivers. From day 1 you are not set up for success. SOPs are vague, information is scattered everywhere and most of the time nobody actually knows what the correct answer is. You are often told to “check Notion” or even rely on Notion AI to find information. The issue is a lot of it is outdated or contradictory, so you end up wasting a good chunk of your time trying to figure out which version is actually real. The team culture can feel pretty cliquey. There is a clear OG group that mostly sticks together. If you are not part of that group, you will likely feel it. New joiners are expected to just adapt and survive. The company also expanded very aggressively, maybe a bit too aggressively. Hiring ramped up fast, especially in teams like engineering, but people also leave just as fast. People come and go constantly, which makes stability and knowledge sharing almost impossible. Benefits are surprisingly very basic for a fintech company. Many standard perks you might expect elsewhere simply do not exist i.e. birthday or marriage leave, are not included. For a company that talks a lot about growth and ambition, the employee experience feels oddly minimal. Depending on who you work with, the environment can also get fairly toxic. Some people carry a lot of attitude and behave like they have all the answers, even when things clearly are not working very well. Communication is another interesting one. Leadership loves the phrase “over communicate,” but in reality people often end up working in silos and chasing information. Over time it becomes pretty exhausting if you are someone who actually wants to build things properly. Too much energy goes into managing uncertainty instead of building something stable.