Crisp Video Group

If you want to grow professionally, this is the place to do it. - Senior Client Success Manager Crisp Video Group Employee Review

5.0

Mar 5, 2026

Senior client success manager

Recommend

CEO approval

Business Outlook

Pros

You will be pushed out of your comfort zone here, but you will grow considerably. You will be supported and heard by leadership who want you to hit your KPI's because then they in turn hit their KPI's. The work is meaningful, and the majority of Crisp clients are great to work with.

Cons

If you aren't good at finding sales opportunities, being promoted can be challenging as that is a direct component of eligibility.

1.0

Apr 6, 2026

Sales associate

Recommend

CEO approval

Business Outlook

Pros

You get to see what willful incompetence looks like

Cons

I cannot emphasize you will regret working here. There has been 0 stable leadership in place for the sales team for YEARS due to the CEO and his 'leadership' team stuck on success of the past. Most recently they brought in the worst person you will hope to never come across in your life, in an effort to bring back 'winning culture'. The complete irony is they fired him years ago because of how toxic he was and how he was ruining the company from within LOL. A previous keynote presentation by one of our leaders describes why they moved on from him and yet they brought him back. You are not working inbound, you are not able to hit quota, and you're told to be grateful to work at the 'google' of law firm companies. That's not a joke, they fully believe they're on the likes of google while rewarding us with Crumbl cookies after performing the best we have in history. Unless you hit your unattainable quota you will get paid a disgusting low percentage variable, and the list goes on. Just reach out to any former employee in the org for more insight.

Crisp Video Group Response

1mo

Thank you for sharing your experience. It’s clear this left a strong and frustrating impression, and we don’t take that lightly. You’re right that we’ve had inconsistency in sales leadership over the past few years. As the company has grown, we haven’t always gotten those hires right, and we recognize the impact that can have on a team, especially one with high performance expectations. We’ve made changes, including revisiting prior leadership decisions, with the goal of building a stronger and more effective foundation moving forward. That said, we also know that decisions like these can be polarizing, and not everyone will agree with the direction. We appreciate the candid feedback. It plays a role in how we continue to evaluate what’s working and where we need to improve.

If you want to grow professionally, this is the place to do it. - Senior Client Success Manager Crisp Video Group Employee Review

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