Overworked with low pay, micromanaging, no growth PLUS gaslights you! - Anonymous employee Shop Marketing Pros Employee Review

It seems that Glassdoor has become the place for former employees to come anonymously take one last jab at their former employer. I’d prefer to ignore reviews like this, but unfortunately, I cannot, since good candidates are looking here to see what their future work experience may look like. Let me address these concerns one by one. In the “Cons” section, she states that our Glassdoor reviews are fake. Whereas we did ask our team on one occasion to leave us a review on Glassdoor if they felt comfortable doing it, they have never been coerced or persuaded to leave reviews that were not honest. Just because a review was asked for does not make it fake. We are marketers. We advise our clients to ask their clients for reviews. This reminds me that we should once again ask our team, if they feel so inclined, to leave us a review on Glassdoor. “Their work quality standard is not good.” Our work is literally award-winning. This person worked in the social media department. Yes, we know exactly who this is. We have nearly zero churn among our social media clients, and one of our clients just won “Best Social Media” at one of our industry’s largest conferences. She mentioned 12-15 clients. Most of our social media managers handle closer to 20 clients, and most have no problem keeping up with the workload. We have high performers on our team, and we’ve had low performers on our team. We rarely lose the high performers because they love working here. The low performers, not so much. She has already said she was unable to keep up with the workload (with only 12-15 clients), and she mentioned she was on a PIP. Then complained about not getting pay “rises.” It is true, we do not give raises to low performers. “CMO is kinda racist.” When you often internally cite a language barrier as one of the reasons for your poor performance, yet say the CMO is racist when bringing up the language barrier, well, that’s just petty. People are way too quick to throw around the “R” word. “CPO (Kim) seems nice but don’t be fooled!” Kim goes way above and beyond to help people fix performance issues. She mentors team members and lays out performance improvement plans rather than just firing people. Before hiring internationally, we ourselves did the work this person was doing. We know exactly how long it should take. So when someone can’t accomplish the same task in 5x the amount of time, that person is not managing their time well. “Anything you say against their ways, they’ll likely give you a PIP.” I’m not sure what this means. We give PIPs when there is a lack of performance. We welcome people to challenge our ways. That’s how innovation happens. Maybe we should have just fired her immediately instead of trying to help her with the low performance? But that’s not how we do things, and for the most part, our team members appreciate that, If you are reading this and you’re a high performer, come join the other high performers here, and you’ll very much enjoy the culture. If you’re a low performer, please take the advice of the review I’m replying to. I’ve found that high performers hate working with low performers, anyway. And I agree, this is not a fake review. It is a review from someone unable to meet our high standards; someone who takes no personal responsibility. It’s a very real review. ~ Brian Walker - Founder and CEO