Great company - Support Worker Karbon Homes Employee Review

• Clear ambition to modernise services and improve outcomes • Pockets of capable and committed staff across the organisation • Opportunity to contribute ideas, although these are not always meaningfully acted upon

Entrenched resistance to change within established teams significantly limits progress • Significant gap between stated strategic ambitions and operational reality • Expectations for staff are often unclear, inconsistent, or subject to change without notice • Lack of coherent leadership alignment, resulting in mixed messaging and shifting priorities • Cultural and performance challenges are not consistently addressed at a senior level, with accountability often pushed downwards rather than owned collectively • Unnecessary and restrictive gatekeeping around access, permissions, and decision-making slows delivery and creates dependency • Ongoing influence from legacy structures and previous leadership blurs accountability and undermines role clarity • Onboarding lacks structure and role-specific focus, with insufficient emphasis on enabling new starters to be effective quickly • Limited visible accountability at senior leadership level, allowing issues to persist without resolution • Decision-making lacks transparency, contributing to frustration and erosion of trust • Change initiatives are introduced without sufficient support or sponsorship, reducing their likelihood of success

Great place to work, great people,

Nothing really, just imorovement with internal process