3.0
Apr 27, 2026
Former employee, more than 5 years
Worthing, West Sussex, South East England, England
Recommend
CEO approval
Business Outlook
Pros
Like any other contact centre, if you hit your targets you’re left to your own devices. The salary and bonus structure is competitive, you can see why people stay for a long time. They offer additional qualifications, training and progression for those interested. Charity days, fundraisers, summer and winter parties, free fruit, hybrid working, local and online discounts with retailers.
Cons
If you underperform you’ll be under the radar, which is understandable. But it can create a lot of pressure when the job is already pressurised. Opportunities to progress look like a waste of time, as it seems they already cherry pick who they want. Grievances fall on deaf ears, unless brought to HR attention.