Great Learning Opportunity with a Supportive Team and Growth-Focused Culture - Business Analyst InsuredMine Employee Review

Great place to learn and grow. Strong product in growing industry.

Fintech/start-up pace doesn't work for everyone

The platform is great and can provide a great value to its customers.

Be prepared for micromanagement and a CSM manager who wants pushovers. Management requires salaried employees to fill a daily tracker with activities and not milestones. As a salaried employee, if you send an email after normal business hours you’ll be questioned as to why you couldn’t send it during normal business hours. If you reach out to a client, you’ll be expected to follow up with them every day until you get a response. I was told this explicitly by the manager via chat. If you’re thinking about raising a concern, don’t because the CSM manager won’t like that and they’ll start critiquing everything you do. You either do things the CSM manager’s way or no way at all. And don’t you dare confer with other team members to share and discuss opinions about processes that are in place, that is a cardinal, and highly offensive sin to the CSM manager. The CSM manager also has no experience working in the industry that this company markets to, but for some reason they reject input from those who do have experience in that industry. There is certainly a priority in process over outcome here as well- to each their on own this matter. The VP speaks as though the priority will shift to outcomes, but that shift seems very far away. Additionally, if you’re coming in as a CSM looking to grow in your career, just look elsewhere. The CSMs here (great people) have not grown in their roles, and they’ve been in those same roles for years.