Flexible work setup, but culture is declining due to bureaucracy - Anonymous employee Outsourced Employee Review

Work life balance - Company offers a work from home setup. Strong Company Culture - Supportive leadership and teamwork. Competitive salary - Offers high salary range versus other companies in the industry. No history of delayed payroll and convertible into cash for the unused leaves.

Nothing to share at this moment.

I remember the day I started working at Outsourced. My wife was about to give birth, and suddenly, they asked me to go home instead of continuing my work for the day. I was amazed—on my first day as a trainee, they allowed me to use my paternity leave, which is not a typical decision for a trainee. Thank you, Outsourced. I will never forget that.

One observation I have is that the relationship between the TL and the agents does not seem very strong. It may be beneficial to regularly check in with the agents to understand their well-being and assess their work status