Challenges Persist Even With the Name Change - Account Supervisor /prompt Employee Review

I've genuinely enjoyed my first few months here. One of the best parts is the creative freedom. There seems to be real trust in people to do their work without micromanagement, which makes a huge difference in how motivated you feel day to day. The talent across the company is impressive, especially on the strategy and analytics teams. Leadership sets the tone in a great way too - the CEO and CSO are sharp, approachable, and genuinely funny, which makes the culture feel human rather than corporate. The HR team has been wonderful to work with, and the interview process felt thorough and fair. The workload ebbs and flows, like any other agency. There are stretches where hours run long, but there are also easier days that balance things out, and the autonomy you're given makes the busy periods feel worthwhile.

Onboarding could be smoother. There were some gaps early on that took a bit of navigating. That said, as soon as I flagged it, the team jumped in to help, which says a lot about how responsive and supportive people are here. Worth being prepared to be a bit self-directed in the first few weeks.

Pros include flexible time off, paid holidays, and the opportunity to learn from smart, experienced colleagues.

The company has gone through many iterations over the years, but the direction behind those changes has often felt unclear. Frequent shifts in branding and positioning have left many long-term employees confused about the agency’s vision and goals. Leadership visibility and accountability have also been concerns, as it has not always been clear what certain executives are responsible for or how decisions align with the company’s broader strategy. Change can be positive when it is tied to clear objectives, but in this case, rebranding alone has not addressed deeper issues related to leadership or employee experience. Unfortunately, the company has lost many talented individuals, while workplace dynamics at times seem to reward competitiveness over collaboration. There have also been leadership decisions and promotions that have been difficult for employees to understand. The culture can feel cliquish and exclusionary, with some feeling that opportunities and inclusion are not experienced equally across the organization.