Pros
Some hardworking team members who carry the workload and try to keep standards up despite ongoing issues.
Cons
The workplace is driven by favouritism rather than merit. Certain groups of newer hires appear to be held to a different (higher) standard, while experienced staff are expected to carry the department. This double standard has created resentment, burnout, and a breakdown in trust.
Leadership at the team leader level is ineffective and often unresponsive to feedback. Concerns raised by staff are routinely ignored, and there is little accountability when issues are escalated.
There are serious concerns about retaliation. Staff who speak up report being given harder duties, fewer opportunities, or being sidelined. As a result, many employees are afraid to raise legitimate concerns.
There is also relentless pressure to increase output without adequate support, which is unsustainable. Long-serving employees who are the backbone of operations are being pushed to the limit while not being recognised or supported.
Overall, the environment feels unsafe to speak up, inconsistent in standards, and lacking in professional leadership.