Flexible work with supportive environment, pay needs improvement - Therapist Xyla Digital Therapies Employee Review

Meaningful Work: As a PWP, you have the opportunity to make a tangible difference in people’s lives. Helping patients improve their mental health and wellbeing can be very rewarding when the system allows for it. Supportive Colleagues: Some of my peers are incredibly compassionate, skilled, and truly care about providing quality mental health care. It's always inspiring to work with people who are dedicated to improving the mental health landscape.

Discrimination & Racism: The work environment is marred by deep-rooted discrimination and racism. Unfortunately, this is not just an isolated issue; it affects both staff and patients. There is no clear effort from leadership to tackle these issues, and this creates a hostile work environment for many employees, particularly those from minority backgrounds. Severe Ethical Concerns: There are serious ethical issues that need to be addressed. Patients are not receiving the level of care they deserve. Understaffing, overwork, and a lack of time for proper case management severely limit the quality of care. Additionally, there is little regard for informed consent or patient autonomy, with decisions often being driven by resources or quotas rather than what is best for the patients. Overworked & Burnt Out: The role of a PWP is already demanding, but due to high caseloads and minimal support, staff are frequently overworked and burnt out. We are often expected to manage far more patients than is reasonable or ethical, leading to feelings of inadequacy and frustration. The emotional toll is high, and there's a lack of acknowledgment or compensation for the extra hours worked. Lack of Proper Training and Support: Training for new PWPs is minimal, and ongoing professional development is rarely a priority. As a result, it’s difficult to provide the high-quality care that patients need, and many practitioners are left to fend for themselves without adequate resources or supervision. Systemic Issues in Patient Care: The focus of the service often seems to be more about hitting targets and metrics rather than actual patient outcomes. This results in rushed sessions, unrealistic expectations, and patients being put on waiting lists for unreasonably long periods.

Opportunity to work with a diverse range of clients and develop clinical experience.

Working here as a CBT therapist has been very challenging. Communication between staff and management is almost non-existent, and there’s a lack of support for clinicians handling sensitive patient matters. The workplace atmosphere often feels tense and unsupportive, and many employees leave due to the high pressure and poor morale. This could be a great company if management focused on creating a more open, collaborative, and psychologically safe environment for staff.