Pros
The first few months of the position were fine. Hard work but not a terrible environment. Easy free parking and commute. Having a dedicated desk for yourself is a nice perk. Facilities are kept clean and break room is nice enough.
Cons
Toxic Burnout Culture: Management pits employees against eachother, blame for high workloads and stressful days is shifted to your sick coworker, rather than management stepping up to help ease stress. Burnout is universal, the front desk team has rotated out 8 staff members who either quit or were fired in the span of 6 months. Poor Pay and Benefits: Let me make one thing clear, as a medical receptionist at KSM you will be doing More work for Less pay compared to any other medical receptionist position at a larger clinic in the twin cities. Benefits are laughably bad and payscale is poor with no real oppurtunity for growth. Behind the times: KSM refuses to invest in updating its systems to create easier workflow for its staff and a smoother experience for its patients. A lack of online scheduling in 2026 is a baffling oversight, it makes the receptionist/scheduler position exponentially harder. There are multiple critical inefficiencies in the way that these things are managed. It doesn’t get better: for a Medical receptionist, KSM is a career dead end. If you want to scrape by from paycheck to paycheck, at a job that drains the soul out of you, with no hope of significant pay raise or promotion, KSM is the place for you.