Good pay and tips, but stressful environment - Shift Leader Dunkin' Employee Review

The staff was very supportive, and management made sure our goals were clear.

This is more applicable to the stores in my region, but there was always different management so it was hard to keep up with who we were supposed to report to.

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The assistant manager is frequently tardy, and the leadership struggles to manage workload effectively, as shift leads are often observed on their phones. The district manager is also present, but appears unhelpful and uses a vape device on the premises. The leadership positions are occupied by individuals who are not dedicated to their roles, and this impacts the hardworking employees, who are underpaid and overworked while others remain idle. The workplace environment is unsanitary, with dairy residue left overnight in milk pitchers and on the sink.