Pros
(i) Sense of teamwork: The nature of the Legal Shield contract creates an atmosphere among the staff like, "we're all in this misery together." Attorneys are allowed to communicate through LAN on a daily basis, which creates a sense of teamwork; (ii) great place to learn a little about a lot of different areas of the law. Your knowledge will grow wide, not deep; (iii) no weekend work; (iv) gorgeous downtown offices.
Cons
Quite a few: (i) salary well below market rate, despite long attorney hours. Raises are infrequent, bonuses are well below market; (ii) very little hourly flexibility (required to be at your desk and be on the phones by 8:30 AM; cannot exit until all calls are made (usually between 6-6:30 PM)); (iii) no employer contribution to 401(k), and with low salary, saving for retirement is almost impossible; (iv) firm principal cares very little about improving the situation, and often allows the firm to be understaffed for long periods of time, resulting in longer hours for employees; (v) the Legal Shield members (aka, the firm's clients), as a whole, pay little in monthly dues, but expect a lot, and management is often unwilling to push back, out of fear of losing the contract; (vii) Attorneys receive monthly NPS scores from Legal Shield members, which are arbitrary and completely inappropriate in the legal profession, and yet, affect your job status; (vi) extremely high employee turnover; (vii) almost no opportunity for advancement; (viii) almost no opportunity to develop a book of business; (ix) difficult to transition out of the firm, based on the un-traditional experience you receive here.