Pros
Flexible shift allowance... thats about it
Cons
Poor interpersonal skills amongst most of the management. They prioritise figures and the needs of their clients over their staff. A good example of this was when i succeeded in attaining a sale and they immediately commented on my "poor call rate".... no congratulations and no creedence for the amount of hours needed to entise CEO's into wasting 30 minutes of their time for... really, no immediate gratification. Ambience is depressing and i reckon they don't hire cleaners... rubbish is left lying around from agents who were operating at that desk the day previously. Manky. Also, the equipment used by the researchers is extremely outdated. I saw a man, much to his embarressment, fall backwards off his deskchair on to the concrete floor. This could have potentially been serious (for the employee AND the firm) and not much of a fuss was kicked up about it from management .