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Profit Expansion Group

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Terrible training/ Management - Customer Service Representative (CSR) Profit Expansion Group Employee Review

1.0
Jul 10, 2022
Recommend
CEO approval
Business Outlook

Pros

Flexible hours Decent pay 30minute Lunch breaks Great employees Employee discounts

Cons

Management was hard to work with Training on products and the website was not adequate Employees work room for customers was terrible The call center was in constant disarray Employees and management were loud during work hours and customers could hear everything on the phone which turned customers away

Explore other reviews about Profit Expansion Group

5.0
Sep 15, 2020
Recommend
CEO approval
Business Outlook

Pros

I got hired on the first time I spoke to someone

Cons

I start today so none yet

1.0
Mar 17, 2016
Recommend
CEO approval
Business Outlook

Pros

full time and they give you ok compensation

Cons

Let me just start by saying that everyone i worked with constantly wanted to quit. I did to. the way it works is you take calls for different companies that offer the same bull scam the sign up for a trial pay 4.95 and then if they don't call (which is either in the terms& conditions box or on the website in small print) then they get billed 80$ and enrolled into autoship. they train you on new programs and when you ask questions half the supervisors don't know how to answer and then you get in trouble for your customer being on hold for a long time. It is a scam and if it was just retention where customers were mad about a electricity bill which you could fix that would be different but this company takes money out of people accounts without their knowledge and most of the time you can't give it back. I once talked to an 86 year old woman who signed up for face cream and lived on disability. we took her grocrey money. OH and the main boss talks about EVERYONE behind their backs he once said that people that work here are the kind of people that didn't have friends in highschool. MANAGMENT DOESN'T know or care what they are doing and they have gotten shut down multiple times and changed names one of the old names was verocity group llc. if you want to be respected and have a decent job, i would never reccomend that you work here. i could say so much more but i think you get the point.

6
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Profit Expansion Group Response
7y
PEG is a Business Process Outsourcing firm in Mesquite Texas. We take calls for all types of products. We have clear sets of guidelines for each campaign we take. Each campaign is different. Because we do a fair amount of billing support, there are unhappy and difficult customers. I think this is pretty common for most call centers. PEG has never been shut down. A lot of what is in the post is inaccurate. However, we are aware call centers are not for everyone. We work hard to make the job as flexible and as comfortable as we can. We will take the feedback and continue to improve our management and representative interaction.
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