Pros
The work culture is the best I've ever worked in. One of the company's values is "Make Magic" and that is aimed not only at customers but employees too. For EEs who share intent to move to a particular position/role, managers will actively recommend them for those open roles and departments prioritize hiring/promoting from within first. Teammates are always eager to help out, even though everyone has more work to do than can fit in a day. Everyone has beginners mind and is willing to take feedback, be corrected, and learn from each other. Customers are great to work with and love working with us. Working here feels like constantly being challenged in what you can accomplish and learn in an effort to provide amazing service. A fast growing startup means lots of opportunity for promotion as business needs grow.
Cons
It's a startup and things move fast. My department has gone through 5 big reorganizations since I joined 2 years ago. It's always for the better, but it means there isn't good documentation on processes and a lot of context is tribal knowledge and onboarding can feel like being thrown in the deep end. I enjoy this and feel it's a net positive, but may not be the right environment for everyone. Work is 100% remote. While we have annual in-person retreats, digital non-work events, and groups of people in cities like NYC or Seattle can meetup there are no physical office and many people do not live near other EEs. May be a con to more social people who prefer in person or hybrid work.