Terrible Corporate Office - Sam Ash Guitar Sales Sam Ash Employee Review

1.0
Sep 28, 2012
Recommend
CEO approval
Business Outlook

Pros

Fun atmosphere, get to talk about gear all day, can play guitar during dead hours

Cons

Hard to make any real money on commission unless you consistently sell high end gear. Corporate refuses to advertise or invest any money in their own business. Archaic computer system and an even worse gift card process. You're constantly told "time is money" even when no one is in the store and despite the fact that the computers seem like they were designed to waste your time.

Explore other reviews about Sam Ash

5.0
Sep 18, 2025
Recommend
CEO approval
Business Outlook

Pros

Great people to work with, Plus we sold happiness. Great management.

Cons

There were no cons here.

2.0
Mar 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Good team to work with, and store management were reasonable once the right people got put into place. Got to work with people that liked the gear.

Cons

Impossible metrics everywhere. Corporate would set targets they knew we could not hit, instead of looking at why things were working. This burned out way too many people there way too consistently. What systems were in place (Salesforce, etc.) were put in place poorly, with little thought put to how they should actually be use (again, Salesforce was used to make cold-calls to people like it was the 80s, and upper management hammered on call metrics that made no sense. We'd get yelled at by customers for this, who then wouldn't come back, and then yelled at by corporate for not making enough calls and phone sales, when nobody else in the business operates this way). Also, pay was low, commission structure was outright insulting in how badly it was set against us (you had to break base, which again, nobody else in the business did) and you only seemed to get promoted when a position opens up above you from someone retiring or quitting for better prospects elsewhere, and even then that wasn't a guarantee (problem characters were often promoted upstairs).

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