Review for C2C Innovative Solutions - DME Clerk TMF Health Quality Institute Employee Review

We appreciate your feedback. The Clerk position is an entry-level position at C2C Innovative Solutions, Inc., a subsidiary of TMF Health Quality Institute, and requires a minimum pay rate that is established by the Department of Labor (DOL). C2C and TMF observe the DOL pay regulations by paying above the required rate of pay and above the local economy. We make every effort to re-evaluate these positions and their pay regularly based on market value. C2C and TMF firmly believe in promoting employees from within, and encourage employees to apply for promotional opportunities. As you mentioned, we have actively been seeking to improve our IT infrastructure while also increasing the number of employees available to assist with the growth of the company. Within the last four months, we have hired both a Chief Information Security Officer and a Chief Information Officer. Both of these key management roles have made a significant impact on the issues that users have experienced. One issue in particular that caused the system shut-down was an employee caused security risk. As such, all employees have been educated on security and ways in which they can prevent security issues. System issues have been resolved in the last three weeks and further preventative maintenance will be done to prevent these issues in the future. Further, a policy has been established for administrative leave so that when issues like this occur in the future, employees will not use their sick or vacation leave. Sick time used by employees for this particular incident has been corrected.