Member Services is treated like garbage. - Member Service Representative The Meet Group Employee Review

Make sure to check the reviews for "MeetMe." In migrating to a Glassdoor page for The Meet Group, they jettisoned a lot of their negative reviews. Oops! I can only share the experiences of someone who worked within the Member Services department. I make this distinction because it is seemingly handled in a completely different way than the rest of the company. The schedules are different than the rest of the company, which makes for a legitimate disconnect with the way different departments interact. For example: Member Services starts at 8am (SHARP.), while the rest of the company starts around 9, or a bit later, or can work from home. Like a regular job, that doesn't treat you like a 3rd grader, for example. The start time would not be an issue, except for the multitude of times that we've been hit with snow storms. Many times, the "work from home" call has been made just shy of 8am, leaving Member Services people roughing it to work in snowy or icy conditions. This is completely unsafe and ridiculous, and comes off like a strange test of how much you care about your work and the company. Spoiler alert: I'm not risking my life to come to this or any job. I once voiced my confusion with this policy while my supervisor joked about how he was sliding into oncoming traffic during his commute. This man had recently become a father. If we didn't get the OK to work from home in the snow, I'd just take a personal day and feel the passive aggressive wrath of a difficult schedule the next day. Weird flex, but OK. The work itself of Member Services is pretty rough, but show enough initiative, and you'll be transferred from deleting photos of stranger's genitals to writing police reports about the aforementioned genitals. This transfer does not come with a pay raise, though, so why assert yourself? I was performing upwards of a dozen tasks at one point, while others were still centered only on the two or three upon which they were originally trained. What kind of message does that send? Why would I assert myself, only to receive more difficult work without any sort of recognition in compensation? I spent many long nights pondering this fact, and I would not implore you to do the same. There is a void, and it will accept you into it. There is absolutely no effort to counsel the people of Member Services regarding the disgusting and profane nature of the content at hand. Recently, there have been a few articles written about the longterm effects of content moderators, with some of them citing PTSD and other forms of anxiety, as a result of the exposure to truly damaging imagery. They *rank* you among the others working within Member Services, which is completely asinine, given the aforementioned imbalance of work. Why are we competing? Aren't we supposed to be working together, as a team? How any manager could think that this would breed a positive work environment is beyond me. Bear in mind that you may also take on the work of your supervisors - again without any additional compensation. According to their own metrics, the only possible responses were "below expectations" and "meets expectations," which is seemingly out of some sort of dystopian literature. By their own definitions, it is literally impossible to exceed their expectations. This became a meme among Member Services workers. The management of Member Services overtly tells its workers *not* to help each other, lest we give each other incorrect advice. Think about that one. They don't want you to help each other. The cut-off nature of Member Services from the rest of the company seems to be by design, as if to say "if we aren't paying any attention to their existence, then we also don't have to recognize the insane amount of crimes we are facilitating by our users on a daily basis." Out of sight, entirely crammed into a single room on the far side of the building, out of mind. Communication with supervisors and managers is a complete nightmare. Speak up, and no matter how salient your point, you'll be made to feel ungrateful for being awash in a sea of free Red Bull and candy. I routinely did overtime work, often coming in on days off to help with overflow from other departments, but alas, I was ultimately terminated for my "performance." Bear in mind that I was consistently in the top echelon of the previously mentioned rankings, but when productivity slipped in one task (among the dozen) in one month, that was it for me. This singular task involved direct email customer service with members of the site: perhaps a place where you would *want* your workers to give a little more attention to each individual user, rather than blazing through all of them with automated responses. Bear in mind that I was also correcting the slapdash work of my peers, who were rewarded for their scorched earth tactics. So, I was told that my average emails per hour was too low in one month, fine. The next month, I purposely paid little attention to the needs of any individual user and just blasted through as quickly as possible, hitting an insanely high number of emails that I had never reached before. And wouldn't you believe it: I was someone who "meets expectations." The following month, I returned to a number that was above their expectations. However, because it wasn't up to the previous, insanely inflated month, I was terminated. Again, bear in mind that this was a singular task, among about a dozen, that was performed 6-7 hours per MONTH. The rest of my work was exemplary. I was among the highest paid in the department, if only by virtue of the amount of time I had stayed, up for a raise in about a month, and a large portion of my stock options were about to vest. I can only imagine the justification for my termination as such - they could hire someone else to do what I was doing, for way less. This is merely a small slice of the issues with Member Services at MeetMe, seriously. If you're on the fence, look elsewhere.