Pros
Breakfasts, city location makes it easy to commute to
Cons
I’ll break this down into key areas - senior management have limited focus on direction. Projects on the roadmap sound inspiring and would actually make for a compelling product, but projects in flight rarely match the roadmap pitch decks - cut corners at every turn. Rather than building tools customers need and will use, the directive is to constantly repurpose existing functionality and plug the gaps - expectations that customers will pay top tier prices for dumpster fire software. None of their product is modern, useable, relevant, or performant. No worries charge even though it’s the best thing in the world Leadership is broken. The CEO brainfarts his way through the day, coming up with poorly conceived ideas, unsubstantiated trend guidance, and ad box feature requests. Expect drunken antics during company events. Being in a meeting with him is how I’d expect a meeting with Donald Trump to go. The self anointed CPO/CTO has no product leadership experience at all. Instead of inspiring and taking his product team on a journey to delivering value, expect to be sworn at, undermined, and belittled. Internally sourced product managers have no product experience and would be better suited to engineering management roles. Externally sourced product managers will soon discover there is absolutely no product structure or product culture at all. Organizational goals? None! Vision? None! Customer analysis? Good luck! Sales led organization means you’ll spend all your time building bespoke solutions instead of trying to build features all customers can use. Software is a pile of garbage. It’s 2019 and no concept of multi-tenancy, subscription billing, or self service. All of those necessities have been backlogged in place of “make it shiny” visual treatments. Everything revolves around the push for IPO. As an investor, be extremely wary. Potential revenue projections are based on numbers plucked out of a hat, a roadmap that doesn’t actually match reality, and a pathetic market base of enterprise customers that haven’t discovered Twilio yet. I expect their stock to be in a trading halt by year’s end.