Pros
Friendly and hardworking staff across the business. Company really tries hard to look after its staff. General benefits are good - pension is great. Organisation works hard with internal communication but there's always room for improvement. Company culture on the whole is very good with a real family atmosphere! Company prides itself on service and staff really take those values to heart.
Cons
There are too many lifers in the organisation who have lengthy service dating back to British Gas. Whilst some have adapted many are marking time. This longevity means that ways of working can be outdated and views of new people are not necessarily given enough consideration. Just because they have been around for 20 years does not make it automatically the correct decision! Also, there isn't any need to hire all your family members. There are so many husband/wives, sons & daughters, it's hard not to step on toes.