Enterprise Reviews | Glassdoor

Enterprise Reviews

Updated December 11, 2018
9,961 reviews

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3.5
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Enterprise President and CEO Pamela M. (Pam) Nicholson
Pamela M. (Pam) Nicholson
3,782 Ratings

Employee Reviews

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Pros
  • "Great training program and work life quality" (in 469 reviews)

  • "Performance based company that has a employee/customer service first culture while challenging you to be the best leader" (in 687 reviews)

Cons
More Pros and Cons

  1. "Fantastic Experience!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Management Trainee in Winter Haven, FL
    Current Employee - Management Trainee in Winter Haven, FL
    Recommends
    Positive Outlook

    I have been working at Enterprise full-time (Less than a year)

    Pros

    The new hire experience and interview process is so engaging and professional. Everyone is so kind

    Cons

    Alittle IT issues but that really didn’t matter to me


  2. Helpful (150)

    "Fantastic opportunities to learn - beware of burnout"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Management Trainee in Washington, DC
    Former Employee - Management Trainee in Washington, DC
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Enterprise full-time (More than a year)

    Pros

    I want to provide a comprehensive review, simply because a lot of the responses on Glassdoor are just short complaints that do not provide very useful information. But before I get into that, a little breakdown of my mindset going in to working at Enterprise:

    I knew it was not going to be my forever job from the beginning. I planned to stay for about a year to learn some broad-based skills and then move on to an industry in which I was more interested. A lot of people start working at ERAC with the mindset of only staying at the company for a few years, but it is absolutely an organization that has an "up or out" philosophy. If you're not willing to move up in the company, there's really no point in staying there because of how quickly people promote. If you're someone who doesn't have a problem committing a good portion of their career to one company and gaining significant financial benefits from it, then Enterprise is definitely a good option for you.

    1) The People: If you ever decide to work for Enterprise, one of the first things you'll hear about the company is the quality of the employees. And while many of the ERAC mantras can be annoyingly repetitive (area managers and above frequently talk like they’ve been drinking the ERAC Kool-aid for a while), this claim is absolutely true. Enterprise hires some of the most driven, ambitious, intelligent, and genuine young people around, and they really are the strong foundation that makes the company successful.

    2) The Leadership: Every single person above you was in your shoes at one point. Thus, they know what kind of garbage you go through with customers, how banal the job can be, and how exhausting it is transitioning from college (or another industry) to a 12-hour a day job. You won't see much of the higher-ups (regional managers and above) as they only pop in every few weeks to say some words of encouragement and check to make sure the branches look clean, but you will interact with your branch and assistant managers on a daily basis. Assuming they're good people and doing their jobs effectively, you will learn a lot from them while you're an MT.

    3) The Skillset: You're going to work. A LOT. And you're frequently going to be working with customers who are...horrible people. Like for no reason. But through working with the large amount of people that you will (no matter how good or bad they are) you are going to gain extremely valuable skills to launch your future career - whether that's at Enterprise or somewhere else. Communication, sales, conflict management, strategic thinking, problem-solving; this is just some of what you're going to learn as an MT.

    Cons

    1) The Hours: Most reviews put this in the “Cons” section and it’s because it’s accurate; you will not have a work/life balance at Enterprise. The minimum expectation is 49 hours/week, which is actually what your targeted salary is based on. You will likely work around 55-60 hours/week, and your branch and assistant managers will work more. Branches are typically open from 7:30am-6:00pm, but most of us are there in the morning at 6:45am-7:00am to wash the cars in preparation for the day. Customers who come in at 6:00pm (and people absolutely will try to come in even if the doors are locked) can also hold you up for another 20-30 minutes. If you’re at an airport location or a flagship branch that is open every day, you will work holidays. If your branch is understaffed, you will not get a lunch.

    2) The Work: You’re going to be doing the exact same thing every single day. Checking customers into cars takes up the majority of your time, and while the ability to constantly practice your sales pitch is pretty fun, you’re going to find yourself asking every single customer the exact same questions in an attempt to make conversation and keep up the perception of quality customer service. There’s also a lot of backend work to be done, such as calling customers to verify that they are still planning to come in to pick up a car, coordinating with body shop and dealership locations, and leaving voicemails for customers who picked up a car and haven’t returned it in a few days and now have a balance due even though their card declined. Oh, and don’t forget about cleaning the cars.

    3) The Promotional Path: This is actually one of the primary reasons I left Enterprise. There’s very limited options to move beyond daily rental, and you’re really only able to do so after becoming a Branch Manager or above, which generally takes 1.5-3 years to attain. If you want to explore HR, business management, fleet work, or any other departments, you’re going to have to stick with the company for a number of years.

    Advice to Management

    KEEP BRANCHES FULLY STAFFED! This is honestly my largest complaint about Enterprise: you can’t expect quality customer service at a branch with not enough staff. There’s too much work to do and it’s going to mean customers will have to wait which they HATE. I constantly heard branch and area managers endlessly worrying about how ESQI can be improved and while there are often issues that do need to be addressed, one of the simplest fixes just involves hiring more people. A branch cannot be effectively run with 3 people, and an airport location can barely function at all if there are less than 10 MT’s.

    Enterprise Response

    Aug 6, 2018 – Manager Employer Brand

    Thanks so much for your thorough and honest review! Good luck in your future endeavors!

  3. "Branch Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Enterprise full-time

    Pros

    Great opportunity for upward advancement if you're willing to work hard

    Cons

    The hours could be a little much at times.


  4. Helpful (1)

    "Great Place to Start Out of College"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    They take people with no experience out of college and train them on how to work for a corporation. There are always opportunities to move up with enough hard work and determination.

    Cons

    Within the rental branches overtime and working lunches are very common. There is a lot of pressue to make money which we do, but employee perks tend to get cut more and more each year to save a couple dollars on the bottom line.


  5. Helpful (1)

    "Good company for good work ethic"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The people and teams are great! This job offers the opportunity to gain the experience that most other jobs require before even applying. When broken down, the business model, responsibilities, and management styles that are taught, applies just about anywhere. There is plenty of opportunity for upward mobility and staff to help you achieve your goals.

    Cons

    This is no secret as it will be laid out for you in your interview process, but the job requires 45-50+ hours per week and this doesn't end unless you move into different divisions. Also just like anywhere, while the people are great overall, with so many employees, not everyone vibes (most do). This is not necessarily a con, but if you are not a motivated person willing to do the extra everytime, this may not be the job for you.

    Advice to Management

    Remember that you always set the tone, for better or for worse.


  6. "Reservation Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Enterprise full-time (More than a year)

    Pros

    I had a excellent Manager who was very cool and open about everything. Laid back atmosphere. The bonus was a plus but could have been higher, if you hang in there and are a top producer you can get Promote from within, Working From Home in my pajamas

    Cons

    The Back to back non breather calls can begin to where you down, Also they don't like if it's dead air on the phone and they want to continue to speak with the customer non-stop in which i think it's kinda of Robotic , The pay was still to low in this day and age anything below 15.00 is not gonna cut it .

    Advice to Management

    n/a


  7. "Enterprise MN Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager in Minneapolis, MN
    Current Employee - Assistant Manager in Minneapolis, MN
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Enterprise full-time (More than 3 years)

    Pros

    You learn a lot about customer service, management & sales. Your coworkers are great and you'll often times become friends. Lots of opportunity for advancement, you get out what you put in. Great training program to take part in.

    Cons

    The hours are very long and you will work the occasional weekends. Not the best work-life balance.

    Advice to Management

    Keep the branches staffed with more employees to help with demand and so that other employees can take time off for better work-life balance.

  8. "Enterprise review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Enterprise full-time

    Pros

    Usually work with a young, and fun team

    Cons

    Customer service job , long hours

    Advice to Management

    Be honest with employees about promotions


  9. "Talent Acquisition"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Talent Acquisition in Dallas, TX
    Current Employee - Talent Acquisition in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Enterprise full-time (More than 5 years)

    Pros

    Room for growth and opportunity!

    Cons

    Work hard in the beginning and it will pay off in the long run!


  10. "Branch Rental Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Branch Rental Manager
    Current Employee - Branch Rental Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Enterprise full-time (More than 3 years)

    Pros

    There's a great team atmosphere and promotions are based on hard work, not tenure. It's like a second family.

    Cons

    The hours feel long on the months when your numbers aren't where you want them.