Does RAC pay their employees well?

According to anonymously submitted Glassdoor reviews, RAC employees rate their compensation and benefits as 4.4 out of 5. Find out more about salaries and benefits at RAC. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at RAC?

90% of RAC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated RAC 4.3 out of 5 for work life balance, 4.5 for culture and values and 4.4 for career opportunities.

What are the top reviewed jobs at RAC?

Patrolman (37) , Customer Service Representative (31) , Customer Expert (25) , Team Manager (23) , Patrol Team Manager (20) , Customer Service Specialist (18) , Manager (17) , Roadside Technician (17) , Customer Service (15) , Apprentice (14) , Renewals and Retention Agent (14) , Customer Service Advisor (13) , Incident Manager (11) , Operations Manager (11) , Project Manager (10)

What are the pros of working at RAC according to real employee reviews?

"People are great and really supportive of working as team." ((in 85 reviews)); "Fun and friendly colleagues" ((in 66 reviews)); "Good pay and they are understaffed so there is always overtime" ((in 46 reviews)); "Friendly and supportive atmosphere within the team" ((in 43 reviews)); "Benefits are good" ((in 41 reviews))

What are the cons of working at RAC according to real employee reviews?

"Poor management, will let agency go with little to no notice if call volume is lower than anticipated" ((in 37 reviews)); "Long hours sometimes but you get used to it and it’s not half as bad as you think" ((in 20 reviews)); "Not the best pension or benefits" ((in 9 reviews)); "High pressure applied to step down from current role purely to save costs" ((in 9 reviews)); "Clear and direct communication helps create a performance culture but again might not suit all personality types" ((in 6 reviews))

RAC reviews

4.5

90% would recommend to a friend

(1,046 total reviews)

Dave Hobday

94% approve of CEO

86% positive business outlook

Ratings by category

4.7

Diversity & inclusion

4.5

Culture & values

4.4

Senior management

4.4

Compensation and benefits

4.4

Career opportunities

4.3

Work/Life balance

RAC has an employee rating of 4.5 out of 5 stars, based on 1,046 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The RAC employee rating is 22% above average for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

1K reviews

5.0

May 28, 2026

Great tools and customer interaction, but weather can be tough

Mobile mechanic

Recommend

CEO approval

Business Outlook

Pros

Free van equipped with all the tools to do the job and added fuel card. The opportunity to interact with customers and provide customers with a great experience

Cons

Working in bad weather conditions

RAC Response

6d

Thank you for your review and for sharing your experience so far. It’s great to hear how much you value the tools, support, and the opportunity to interact with customers and really make a difference in their day. We’re incredibly proud of the service our patrols and mobile mechanics deliver, it’s such a vital part of the role and something that has a huge impact on our members. We also really appreciate your honesty about working in all weather conditions, it’s a key challenge of the job, and we’re always looking at ways to best support our colleagues out on the road.

5.0

May 28, 2026

Mobile work but hit and miss weather

Smr technician

Recommend

CEO approval

Business Outlook

Pros

Van Tools Fuel Discounts Own boss

Cons

The hit and miss british weather

RAC Response

6d

Thank you for sharing your thoughts and for being part of the team. It’s great to hear you’re enjoying the independence of the role and the support through your van, tools and benefits -they’re all designed to help you do your best work out on the road. We also appreciate your honest feedback on the British weather, it’s definitely part of the job, and something we continue to look at when considering how best to support our colleagues.

5.0

May 27, 2026

Great pay and lovely staff in a secure job

Complaints manager

Recommend

CEO approval

Business Outlook

Pros

Lovely staff Stable and secure job Good pay

Cons

not applicable as I enjoyed it

RAC Response

6d

Thank you so much for your kind review and for the last few years you’ve spent with us. It’s brilliant to hear how much you value the supportive culture and the people around you - we know it really does make all the difference day to day. We’re also really pleased to hear your positive feedback on pay and job security, as we know how important both are to feeling settled and valued at work.

Viewing 1 - 3 of 1,046 Reviews

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Jobs at RAC

Assistant Chief Maintenance Engineer - Olive Branch, MS Campus

RAC

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Great tools and customer interaction, but weather can be tough

Mobile work but hit and miss weather

Great pay and lovely staff in a secure job

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