There are newer employer reviews for Container Store
There are newer employer reviews for Container Store

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Exceeded my expectations!

  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Visual Sales - Part Time
Former Employee - Visual Sales - Part Time
Recommends
No opinion of CEO

Pros

Great attitude good people and fun customers!

Cons

Too many bosses in too many directions.

Advice to Management

Open to new ideas!

Other Employee Reviews for Container Store

  1. Helpful (1)

    Contain Yourself

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Part-Time Sales/Visual
    Current Employee - Part-Time Sales/Visual
    Approves of CEO

    Pros

    -The training is exceptional, thorough and hands-on. -Generous starting pay, generally higher than other retailers -Awesome employee discount - 40% off non-elfa products -The PT staff has a warm and fun family dynamic -The company is nationally recognized on Fortune 500's List -Great product selection and quality, albeit pricey -Everyone works together as a goal-oriented team -The atmosphere from training on is very supportive -Plenty of learning opportunities and experiences -Laid back and comfortable dress code -Schedules are posted at least two weeks out

    Cons

    -Inconsistent scheduling: early morning, late night and overnight shifts which are usually physically demanding and frequent, especially when the same group of people get stuck working them. -Getting time off is a difficult process. If you want to get two days off in a row, it's considered a vacation. Everyone has to work at least one day on the weekend and sometimes even both days. -Depending on who you speak to, calling in if you're sick and can't work can lead to unnecessary guilt trips. -Favoritism runs rampant among the upper staff and management. The managers tend to hide out in their office while micromanaging everyone else over the radio and through their favorite FT staffers. The happier and more upbeat you are, the more you are liked, regardless of how strong your work ethic might be. -The company's philosophy is all smoke and mirrors. They say one of their top priorities is to provide outstanding customer service by giving the customer "what they need," when in reality, it's just a mask for "make them spend as much money as possible so we can make a profit." There's a constant pressure to sell, even if the customer just wants to browse and be left alone. In the end, it's all about the money. -The majority of the FT staff at my store is wonderful, hard-working and bright, but there are a couple of them who people get away with doing minimal work, thereby causing everyone else to make it up for them. -The actual work is repetitive and laden with the idea of "it's good, but let's make it better." There always seems to be someone breathing down your neck insinuating that you don't know what you're doing. -Around the time of performance reviews, the FT staff is called upon to provide constructive criticism about the PT staff because of how uninvolved management can be (meaning, they have no idea what to say to us), but that's never the case for the PT staff. We're taught to be vocal about our opinions, but we're hardly asked, and in the rare instance that we are, the comments are either shunned or used against us in OUR reviews. It is an extremely fair statement to stay that the PT staff outnumbers the FT staff, and as a group, we collectively do more work than they do. If anything, our opinion should matter most since we provide the backbone for each individual store. It's not said outright, but there is a clear one-way street hierarchy between the FT and PT staff. Honestly, I probably would not work at TCS if it wasn't for the PT staff. I love working with almost all of them.

    Advice to Management

    -Trust the employees you choose to hire. -Be active! Work along side your staff and be a part of the selling process. Don't sit in front of the computer all day and only attempt to be on the floor when the salespeople are in desperate need of your help. -Recognize that the PT staff have valuable opinions and ideas. -Make an effort to know every employee on an individual level so performance reviews can be meaningful.


  2. We Love our employees...when they drink the kool-aid

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Part Time - Visual and Sales
    Former Employee - Part Time - Visual and Sales
    Doesn't Recommend
    No opinion of CEO

    Pros

    FABULOUS, TALENTED, INTELLIGENT employees! life-long bonds made Great philosophies Great starting pay Great customers (typically)

    Cons

    Inconsistent and some incompetent management Nepotism Inflexible/unreasonable scheduling for employees with other jobs/responsibilities

    Advice to Management

    Managers often had their own agendas, they played "favorites", sometimes could be condescending (as could some FTers), and even though communication is leadership is a principle, many of them do not use it. If you didn't take what a manager said at face value, even though you knew better, you should just let them think they knew what they were talking about and appear completely "TCS" and pretend the "kool-aid" was your favorite flavor, otherwise, you were labeled "difficult, disgruntled" or any other "dis-" word they could find. There was a time when working for TCS was great! I worked a full-time and would come in PT. After working for a number of years with this not being a problem it became a problem for a manager who failed to understand that people do have other responsibilities and often more demanding jobs when they are not working at TCS. I think corporate is very disconnected as to what actually happens in their stores. I do not think Kip is aware (or is shielded) of what his employees have to endure from their managers. The Foundation Principles of the Container Store are great and do work when supported by a management staff (GM, store and AD) that allows its employees to feel appreciated and most of all, respected. Every since the company went public, the caliber of hired employees has went down (including hired managers) and those who were excellent hires have now been worn down and lack morale. I still know some great, 1=3, people working for TCS who are just counting the days and it is sad. TCS is a great company but they really need to do some "soul-searching" and quit selling themselves to the bottom line of greed. Money is not always the bottom line but encouraged, motivated employees will make the money come in. "Fill the other guy’s basket to the brim. Making money then becomes an easy proposition." Whatever happened to that idea, TCS?


There are newer employer reviews for Container Store
There are newer employer reviews for Container Store

See Most Recent

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