TeleTech – “why you should not work for teletech.”

Pros

None, other than just having a job. In this economy, its about paying the bills, not about the job.

Cons

The company lies to you about what the job entails. The company is about who you know, and who you suck up to. I know that this is common, but there is a limit. Getting promoted is based off sales only, even though your supposed to fix technical issues. Management looks down on their employees. human resources(human capital) will not answer a question you ask them. The schedule broker only works with the people they like. Reviews on performance, never happen unless you do something wrong. Write ups for car accidents happen. Inadequate training for the teams that don't make a certain dollar amount per month. Finally, brakes are often not allowed. This includes bathroom brakes. Even if it has been 3-4 hours or for any medical reason.

Advice to Senior Management

Treat your employees better. If you want more sales, then give the employees a reason to sell. Don't give out 5 dollar pieces of junk with a piece of paper. Gift cards work well. Possibly new computer parts, or prizes relevant to the company supported. Ensure that employees get their breaks, as required by law. Give an option to get raises after periods of time, not just on sales. shift bids are fine, but the teams that are good should be left to their own choice. Don't make unreasonable offers to company's, such as the 20 second acw times for tech support. Don't forget, it's your employees that make or brake the company, not you. Very important lesson to learn.