TeleTech

  www.teletech.com
  www.teletech.com
There are newer employer reviews for TeleTech

1 person found this helpful  

I love Teletech@home

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Teletech@home
Current Employee - Teletech@home

I have been working at TeleTech

Pros

Great @home job....much better than I expected. Depending on the project.

Cons

Current project, Trainer does not know company well enough to teach. Very nice person, but constantly advising to study job aids on your time..Most of the learning is done in this manner..Was informed recently, that it is against company policy to access information in this manner. Possibly 5 people in this class will succeed.

Advice to ManagementAdvice

You are wasting money and time, with inexperienced people trying to teach people to learn materials, in a short time..At home reps need more training time, due to tech issues, and the pace at which each person learns..Our class is being taught by better by the experience of the students, than the trainer..If over half the class fails, it is the training, not the class.

Recommends
Approves of CEO

670 Other Employee Reviews for TeleTech (View Most Recent)

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  1. 1 person found this helpful  

    great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - CRS
    Former Employee - CRS

    I worked at TeleTech

    Pros

    family orientated, there are no cell phones allowed on the work floors but emergency calls are routed to the manager and they usually will patch it through to your desk or let you take a quick break to take call without a hassle.

    Cons

    the hours were a little rough, meaning you got three shifts to choose from and most of them were not a straight 9-5 shifts.

    Advice to ManagementAdvice

    this is a great place to work as long as you are good with computers, learn fast and love a challenging work life. there is never a same type of day twice in a row.

    Recommends
  2. 1 person found this helpful  

    It sucks!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Director in Manila, Manila (Philippines)
    Current Employee - Director in Manila, Manila (Philippines)

    I have been working at TeleTech

    Pros

    can't remember any good reason to work at TeleTech. you're better off somewhere else. people has started leaving because of poor management

    Cons

    no fun environment, salary is least among all competitors in Philippines. no engagement activities. strong politics. health benefit also sucks

    Advice to ManagementAdvice

    please review salary, compensation and health benefits for employees. do not contend yourself by getting more out of the employee but you are not giving back. more engagement activities for all employees

    Doesn't Recommend
    Approves of CEO
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