Pros
Great to patients, welcoming environment (or so it seems).
Cons
Poor training and communication. Way less support than they let on. I was brought in as a 5th patient coordinator when I initially applied for their newer branch because the hiring manager “saw something in me” was told that my front desk and computer system experience mixed with my customer service experience would be enough and the medical terms and crms would be trained. Talked about the awards they received for “best place to work” first two weeks were supportive, even tho they completely bypassed the training schedule and had me working high volume tasks in the middle of training on busiest days with little room to ask for help or slow down cuz of the volume. By week 3 I had a lot of the systems down but was still making minor mistakes (not due to lack of understanding but still building muscle memory for the multi-tasking) mistakes I had even seen seasoned front desk people make a few times by that point, but by week 3 those mistakes were met with impatience, frustration and “you should have this down already” instead of course correction or support. Had a meeting with my SOM and was told aside from minor mistakes that need tune up I’m doing a fine job, was not told my job was on the line or I wasn’t at their unrealistic expectation of where I should be yet. By week 4 (still in training) my lead and manager had a clear tone of impatience with me and gave me no words of encouragement on the areas I improved in or what I was doing well. I was fired by an HR rep over call after my 4th week Friday shift due to “not meeting expectations” and also “informal tone with patients that seemed unprofessional” which caught me by surprise because not only was that part not ever brought to my attention but I was just trying to show confidence by matching the tone of the enviroment, my manager and front desk colleagues (all girls) constantly greeted regular patients informally as if long time friends, with inside jokes, unprofessional language, they even had a habit of making innappropriate jokes with patience in the waiting room, most I did was say “hey whatsup man” or “good to see you again bro” to patients I saw on a regular basis to show familiarity, and they used that as an excuse to boot me. I was never given a PIP, never pulled to the side to talk about “where I could improve and what support I needed to do better” was never warned that my performance was in decline, was never warned that my familiar tone with patients was “deemed unprofessional” (although clearly not deemed unprofessional for the girls who had been there longer) and my own manager who brought me in personally couldn’t even fire me to my face he had an HR rep do it over the phone after a full shift.