What is a typical working day like at BT Group?

hours and pay are good

lots of weekend and night work

Flexible on shift work is great

Pressure on targets. Is too high

Due to the rotating shifts there are additional shift allowances that are added to the salary.

If you work for the company for some years now, your salary will never be equal with the one the new joiners receive.

Good team, regular breaks, choice of 3 shift patterns

Call after call after call after call, very micromanaged in terms of time spent not on the phone or typing notes. Made to listen back to your own calls multiple times a week while they’re scrutinised. This role is great if you can handle complaints for 10 hours a day, day in day out with minimal time off the phone

hybrid work, good medical coverage for family,

late night calls with colleagues in other time zones,

No micromanagement, UK shifts which makes you feel great as the last shift gets ended by 2:30 AM and both side cabs, perfect cafeteria and good amenities

If you are not on good terms with your manager. He/she will make your survival next to impossible.

Free food in each shift

Poor company policies and no employee recognition

work culture is good for gurgaon team however kolkata team is also there

shift timings are mostly in day

Cab services Work culture and great infrastructure

Working hours are usually at night

Culture is great Good incentives Chill team leaders and SME

Workloads Inflexible timings and mandatory night shift Very less pay and appraisals