Pros
• Amazing and talented colleagues.
• Great and knowledgeable training
• Good local PHX leadership, from the director level and below
• Incredible clients for the most part
• Decent local hybrid policy (for workflow and below, only)
Cons
• Benefits are a joke, only 5 days of sick time, so parents and folks with chronic illnesses are screwed until they get FMLA. Top tier medical insurance is basic at best. No paid maternity or paternity leave. 401k matches at only 3%
• Bonuses are also a joke. Enjoy your yearly Danish, without any consideration for people who are diabetic or have specific allergies. Monetary bonuses are 1/10th of what management receives, so enjoy your $125 annual bonus, while salaried employees get $2500+
• Policies change constantly on senior leadership whims, and aren't communicated in a timely manner
• They discriminate with requests for accommodations, rarely accepting doctor directed medical advice and instead denying them flat out, because their random policies are more important than their people
• Human Resources can't differentiate between FMLA and ADA laws
• Leadership makes promises they can't keep because senior leadership agrees, then changes their minds on whim. This makes local leadership look bad when these decisions are beyond their control
• Most importantly, the GBTS president and VP are diabolical. They micromanage their own leadership, institute policies they don't have to follow, and get extremely vindictive if you disagree or challenge their policies
If you are an experienced document processor, proofreader, or workflow coordinator, you would be better off finding a position in house with a law firm. Better pay, better benefits, and more respect.