What are perks and other benefits like at GetHarley?

Maybe career progression opportunities if you REALLY put the work in.

I’ve worked in various sectors, including start-ups, so I had a good idea of what to expect — or at least I thought I did. But my experience at Getharley was far from what was promised during the interview process. I genuinely felt misled and even gaslit at times. What was presented as a supportive and exciting environment turned out to be incredibly stressful, and the so-called “performance culture” felt more about making the business look good than actually helping employees grow. The targets are unrealistic — the kind of numbers only AI could consistently achieve — and the pressure this creates is exhausting. Despite how much they talk about caring for their employees, the reality doesn’t match up. The benefits are minimal, there’s little to no real health support, and the level of micromanagement can make you feel like you’re not trusted to do your job. At this point, the company is well beyond the start-up phase, so it’s hard to see why that’s still being used as an excuse for the lack of structure and poor quality of internal processes. My advice? Take the negative reviews seriously — there’s a pattern here for a reason. You’ll pour your time, energy, and effort into this company and likely end up regretting it. When so many people are saying the same thing, it’s not a coincidence.

The people. Truly some of the smartest, funniest, most capable co -workers I’ve ever had. It was a truly amazing working with them. It actually feels like working with your friends (in both the good and trauma-bonded ways). If you’re fresh out of uni or looking for a short term internship, you’ll learn a ton just by being around sharp people and friendly people that you can call friends Skincare discount (though it used to be better — now it’s 30%, which barely feels generous considering what they mark it up to). Its mainly work from home - Which is the best benefit of the job. However it may depend on which area of the business you are in. For sales you will have to travel.

I came in broke and left broker — emotionally and financially. This company genuinely does not prioritise its employees. While they’ll go above and beyond to keep practitioners happy and hit sales targets, the same energy is never extended to the people actually keeping the business running. There’s no meaningful investment in talent unless they’re hiring a new C-suite director or VP from some big-name company like Deliveroo, or Farfetch. Bonuses? Only if you're an account manager, and even then they’re based on impossible commission targets. There’s no real recognition, no clear growth path — just stress, burnout, and the occasional “thanks” in Slack while you keep the business afloat with outdated workstreams. The 9-to-6 schedule is bad enough, but let’s be real it’s often longer. And even worse, working hours aren’t clearly communicated to either our B2B clients (practitioners and clinicians) or B2C ( the prac's customers). Why? Because sales always come first. We purposely keep our hours vague even though they’re easy to find online in case someone has a “valuable” sales query at 8 PM. And of course, the people who messaged in are wondering why they are not being responded to. Unless you're in management, team lead and up, career progression is near impossible, especially if you want to be an individual coordinator. You can exceed expectations and still be told there’s “room for growth,” usually by someone earning triple your salary while handing off their own responsibilities to you. “Think about how we can adapt workflows” and “operationalise more tasks” — translation: please do my job too, but for less. Everything is “urgent,” all the time. Practitioners constantly threaten to leave (spoiler: they rarely do unless they aren’t really using the platform). While the skincare recommendations are supposedly science-backed, the actual knowledge is often cobbled together by overworked junior employees relying on TikTok, Google, or — ironically — ChatGPT. It's hard to take the "expert-led" message seriously when internal training is inconsistent at best. The company’s mission and proposition are actually good, I still believe in the core idea. But the execution is deeply flawed, if saw who manual everything used to be, you would cry. They love to throw around words like “honesty” and “transparency,” but those values vanish when it comes to career development, compensation, and feedback. Loyalty is expected. Appreciation? Not so much. Salary reviews were honestly the most demoralising part of the job. I can’t think of a single one that wasn’t painfully awkward. My manager and I both knew the raise was disappointing, but there’s nothing she could say, and I was just counting down the minutes so I could cry in peace. There’s no explanation, no negotiation, and definitely no plan for how to grow your salary. You’re handed a number well below market rate and expected to be grateful. “We’re so delighted you’ll continue living paycheque to paycheque.” One last thing, the quarterly team “get-togethers.” You still work most of the day, sit through a few skincare talks in the afternoon, and then spend the next day scrambling because there’s no breathing room in this job. We couldn’t even get one proper day to connect or recharge because, frankly, the CEO loves money too much to let the company slow down for even a few hours. The only benefit is going and realising everyone feels the same as you and knowing you are not alone. This experience taught me a lot — mostly what to never tolerate again. However I think once you work at GetHarley, you can work anywhere.

The people. Truly some of the smartest, funniest, most capable co -workers I’ve ever had. It was a truly amazing working with them. It actually feels like working with your friends (in both the good and trauma-bonded ways). If you’re fresh out of uni or looking for a short term internship, you’ll learn a ton just by being around sharp people and friendly people that you can call friends Skincare discount (though it used to be better — now it’s 30%, which barely feels generous considering what they mark it up to). Its mainly work from home - Which is the best benefit of the job. However it may depend on which area of the business you are in. For sales you will have to travel.

I came in broke and left broker — emotionally and financially. This company genuinely does not prioritise its employees. While they’ll go above and beyond to keep practitioners happy and hit sales targets, the same energy is never extended to the people actually keeping the business running. There’s no meaningful investment in talent unless they’re hiring a new C-suite director or VP from some big-name company like Deliveroo, or Farfetch. Bonuses? Only if you're an account manager, and even then they’re based on impossible commission targets. There’s no real recognition, no clear growth path — just stress, burnout, and the occasional “thanks” in Slack while you keep the business afloat with outdated workstreams. The 9-to-6 schedule is bad enough, but let’s be real it’s often longer. And even worse, working hours aren’t clearly communicated to either our B2B clients (practitioners and clinicians) or B2C ( the prac's customers). Why? Because sales always come first. We purposely keep our hours vague even though they’re easy to find online in case someone has a “valuable” sales query at 8 PM. And of course, the people who messaged in are wondering why they are not being responded to. Unless you're in management, team lead and up, career progression is near impossible, especially if you want to be an individual coordinator. You can exceed expectations and still be told there’s “room for growth,” usually by someone earning triple your salary while handing off their own responsibilities to you. “Think about how we can adapt workflows” and “operationalise more tasks” — translation: please do my job too, but for less. Everything is “urgent,” all the time. Practitioners constantly threaten to leave (spoiler: they rarely do unless they aren’t really using the platform). While the skincare recommendations are supposedly science-backed, the actual knowledge is often cobbled together by overworked junior employees relying on TikTok, Google, or — ironically — ChatGPT. It's hard to take the "expert-led" message seriously when internal training is inconsistent at best. The company’s mission and proposition are actually good, I still believe in the core idea. But the execution is deeply flawed, if saw who manual everything used to be, you would cry. They love to throw around words like “honesty” and “transparency,” but those values vanish when it comes to career development, compensation, and feedback. Loyalty is expected. Appreciation? Not so much. Salary reviews were honestly the most demoralising part of the job. I can’t think of a single one that wasn’t painfully awkward. My manager and I both knew the raise was disappointing, but there’s nothing she could say, and I was just counting down the minutes so I could cry in peace. There’s no explanation, no negotiation, and definitely no plan for how to grow your salary. You’re handed a number well below market rate and expected to be grateful. “We’re so delighted you’ll continue living paycheque to paycheque.” One last thing, the quarterly team “get-togethers.” You still work most of the day, sit through a few skincare talks in the afternoon, and then spend the next day scrambling because there’s no breathing room in this job. We couldn’t even get one proper day to connect or recharge because, frankly, the CEO loves money too much to let the company slow down for even a few hours. The only benefit is going and realising everyone feels the same as you and knowing you are not alone. This experience taught me a lot — mostly what to never tolerate again. However I think once you work at GetHarley, you can work anywhere.

None to be totally honest

The whole aim is to increase revenue no matter what. Account managers are driven hard to hit targets at whatever cost. Very little thought is given to improving processes and scalability. In fact, you are made to feel like the problem for pointing them out. I have worked at a few hyper growth companies of a similar size and been successful and valued whilst here I was seen to be a problem and that I wasn't a good fit. A lot of people there don't actually care. There's no company culture. Barely anyone goes into the office. During my time there were no socials or company benefits I can recall. I honestly had a terrible time here that led to me having to leave without having anything lined up for the sake of my mental health. During my notice period, I saw my job with the same title advertised at a much higher salary. When I asked about it, I was told that it was to try and get more applicants but they wouldn't get that salary. Complete dishonesty to me or to whoever was applying and would potentially end up working there. They also didn't bother to do an exit interview with me. Then when I left, they underpaid me. I had to wait a month until I got all that I was owed after chasing them up and them getting my pay wrong twice