What is working from home like at GetHarley?

Its mainly work from home

There is a triangle for an ideal job: 1. You are well paid 2. You are developing 3. You enjoy what you do GetHarley does not offer any of these. 

Salary is embarrassingly low considering the market average and what is expected of you. It might be understood if this was due to funds being carefully spent. However it’s because it’s more important to spend on outward appearance such as fancy client dinners, gifting and celebrity cameos which apparently is the business priority. They say that they externally benchmark salaries with other top companies which is delusional considering the current gap in pay, both between teams and with the real world. GH is not a place for development or progression because you will be dumped with manual and meaningless tasks with no support or mentorship. There are impossible targets to meet and you are blamed for outcomes that are outside of your scope or control. The only thing you will be developing is severe mental health issues. There is a clear unhappiness within the workforce that has been brought up again and again through various mediums however it’s very apparent that the people team do not care because no action is ever taken to improve, there is no psychological safety in this environment -you are prodded to give honest feedback but then get punished and gaslighted once you say anything as you “chose to be in a start up”. 
As far as start up stages go, for a company that is going into their 6th year, there is no excuse for this level of ineptitude. There is no structure or guideline in place and management do what they like on a case by case basis. A common theme is that leadership put things in place just so that they can say they have them but it’s meaningless as there no action or outcome. People are undervalued and mistreated as most of the workforce are fresh graduates which are perfect for the company to exploit because they do not yet know what a healthy work place is meant to be like. Awful culture of toxic positivity where you are micromanaged, asked to justify every minute taken on a task and pushed to burn out with expectations of working outside of your scope. CEO would proudly say that we are a plane flying with one wing missing and the engine on fire which is somehow meant to be motivating but it just highlights how things are not done properly whilst running on fumes. Some fun incidences during my time: - Manager gave me a task and explicitly said I can’t ask for help. - Manager “promoted” myself and a few others as “leads” and gave us direct reports to manage but then back tracked when it came to end of year reviews. - Manager blamed me for my project not progressing when it was deemed as not a priority for engineering as if I had any say in that. - Must be a coincidence that senior and VP level people leave like dominoes - Team lead pressured a colleague to contact me whilst I was on holiday because boundaries are not respected. 

 I urge anyone looking at this company to take previous posts seriously, it is clear that these reviews are not one off which is evident by the amount of people leaving monthly and the average tenure being less than a year. If you want to suffer or tank your career prospects consider applying, if you value your wellbeing please move on.

The people. Truly some of the smartest, funniest, most capable co -workers I’ve ever had. It was a truly amazing working with them. It actually feels like working with your friends (in both the good and trauma-bonded ways). If you’re fresh out of uni or looking for a short term internship, you’ll learn a ton just by being around sharp people and friendly people that you can call friends Skincare discount (though it used to be better — now it’s 30%, which barely feels generous considering what they mark it up to). Its mainly work from home - Which is the best benefit of the job. However it may depend on which area of the business you are in. For sales you will have to travel.

I came in broke and left broker — emotionally and financially. This company genuinely does not prioritise its employees. While they’ll go above and beyond to keep practitioners happy and hit sales targets, the same energy is never extended to the people actually keeping the business running. There’s no meaningful investment in talent unless they’re hiring a new C-suite director or VP from some big-name company like Deliveroo, or Farfetch. Bonuses? Only if you're an account manager, and even then they’re based on impossible commission targets. There’s no real recognition, no clear growth path — just stress, burnout, and the occasional “thanks” in Slack while you keep the business afloat with outdated workstreams. The 9-to-6 schedule is bad enough, but let’s be real it’s often longer. And even worse, working hours aren’t clearly communicated to either our B2B clients (practitioners and clinicians) or B2C ( the prac's customers). Why? Because sales always come first. We purposely keep our hours vague even though they’re easy to find online in case someone has a “valuable” sales query at 8 PM. And of course, the people who messaged in are wondering why they are not being responded to. Unless you're in management, team lead and up, career progression is near impossible, especially if you want to be an individual coordinator. You can exceed expectations and still be told there’s “room for growth,” usually by someone earning triple your salary while handing off their own responsibilities to you. “Think about how we can adapt workflows” and “operationalise more tasks” — translation: please do my job too, but for less. Everything is “urgent,” all the time. Practitioners constantly threaten to leave (spoiler: they rarely do unless they aren’t really using the platform). While the skincare recommendations are supposedly science-backed, the actual knowledge is often cobbled together by overworked junior employees relying on TikTok, Google, or — ironically — ChatGPT. It's hard to take the "expert-led" message seriously when internal training is inconsistent at best. The company’s mission and proposition are actually good, I still believe in the core idea. But the execution is deeply flawed, if saw who manual everything used to be, you would cry. They love to throw around words like “honesty” and “transparency,” but those values vanish when it comes to career development, compensation, and feedback. Loyalty is expected. Appreciation? Not so much. Salary reviews were honestly the most demoralising part of the job. I can’t think of a single one that wasn’t painfully awkward. My manager and I both knew the raise was disappointing, but there’s nothing she could say, and I was just counting down the minutes so I could cry in peace. There’s no explanation, no negotiation, and definitely no plan for how to grow your salary. You’re handed a number well below market rate and expected to be grateful. “We’re so delighted you’ll continue living paycheque to paycheque.” One last thing, the quarterly team “get-togethers.” You still work most of the day, sit through a few skincare talks in the afternoon, and then spend the next day scrambling because there’s no breathing room in this job. We couldn’t even get one proper day to connect or recharge because, frankly, the CEO loves money too much to let the company slow down for even a few hours. The only benefit is going and realising everyone feels the same as you and knowing you are not alone. This experience taught me a lot — mostly what to never tolerate again. However I think once you work at GetHarley, you can work anywhere.

Amazing people – I’ve made friends for life in my brief time at the company. Loved being able to work from home. I’ve learned a decent amount, and I now have startup experience.

Lots. Senior leadership lacked stability and direction - multiple VPs joined and left during the 9 months I was there, and the CEO appeared disconnected from the day-to-day realities of staff. As a result, morale across the team was noticeably low, and many employees felt undervalued. Compensation was also a concern. My salary as an intern was below the London Living Wage, and we had to do weekend shifts. I was led to believe that the internship would lead to a full-time role after six months; however, I was instead given a three-month extension with the suggestion that I might secure a permanent role during that time. Despite taking on responsibilities equal to full-time employees, my pay and job status remained unchanged. I hope the company takes steps to improve the working environment and that the dedicated employees still there are recognised and supported in the way they deserve.